PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Air New Zealand and United Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Air New Zealand
United Airlines

Air New Zealand and United Airlines Overview

Total reviews
6
812
Company responses
0
0
Issues resolved
0
5

Air New Zealand and United Airlines Consumer Ratings

Rank
227 out of 430 in Transport category
91 out of 430 in Transport category
Customer service
No votes
70 in category
Exchange, Refund and Cancellation Policy
No votes
68 in category
Website
No votes
55 in category
Level of Comfort
No votes
69 in category

Air New Zealand and United Airlines Rating Details

Customer service
No votes
1.2 (201 reviews)
Reviewer's quote

No items

...Extremely poor customer service..

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Exchange, Refund and Cancellation Policy
No votes
1.3 (172 reviews)
Reviewer's quote

No items

...Now my sister booked separately on the same flight got a cash refund because she let the airline cancel her flight. I dont need a credit. I need a refund...

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Website
No votes
2 (172 reviews)
Reviewer's quote

No items

...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

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Level of Comfort
No votes
1.8 (157 reviews)
Reviewer's quote

No items

...I am an anti government conservative type but we got it get some government regulation into this as the airlines have really receached the theif and fraud level. They do not deliver what they take money for. ..

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Air New Zealand and United Airlines Pros and Cons

Pros
No votes
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
Cons
No votes
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff

Air New Zealand and United Airlines Most Positive Reviews

Top rated reviews
No votes
5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

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No votes
5

I postponed my flight to MI because of the Coronavirus.

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Air New Zealand and United Airlines Most Critical Reviews

Lowest rated reviews
No votes
1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

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No votes
1

I had a flight booked in Dec 2013 for travel in May 2014. After confirmation from the customer service in the beginning...

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Air New Zealand and United Airlines Latest Reviews

Recent published reviews
No votes
1

I was calling to check status of my 6/19/20 flight from BOM to CMH, since government of India extended ban on...

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No votes
No votes

was hung up on 2 times with no answer

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Air New Zealand and United Airlines Products and Services

Most reviewed product and services
No votes
  • United Airlines Flight (362 reviews)
  • United Airlines Customer Care (71 reviews)
  • United Airlines Flight Booking (53 reviews)