PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Air New Zealand and OneTravel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Air New Zealand
OneTravel

Air New Zealand and OneTravel Overview

Total reviews
6
350
Company responses
0
0
Issues resolved
0
3

Air New Zealand and OneTravel Consumer Ratings

Rank
227 out of 430 in Transport category
104 out of 550 in Travel Agencies category
Customer service
No votes
93 in category
Website
No votes
120 in category
Product or Service Quality
No votes
72 in category
Exchange, Refund and Cancellation Policy
No votes
83 in category

Air New Zealand and OneTravel Rating Details

Customer service
No votes
1.2 (88 reviews)
Reviewer's quote

No items

...Honestly, no common sense and no customer service qualifications. No apology or anything done to compensate my time. RIDICULOUS..

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Website
No votes
1.5 (86 reviews)
Reviewer's quote

No items

...book twice an Air Asia flight ticket (Flights 258, 760, 761 and 255 – from Yangon to Shanghai) through OneTravel but while proceeding to the payment, the website mentioned 'the flight is unavailable' and that my 'credit card' wouldn't be charged (got screenshots to prove it) 2) as it failed both times and there were neither no withdrawal on my boyfriend's bank...

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Product or Service Quality
No votes
1.5 (79 reviews)
Reviewer's quote

No items

...Why? I guess its their service fee for the cancellation but I don't know. The is no refund on my credit Card for the 6 flights. I trying to call all 6 phone numbers but they will not answer...

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Exchange, Refund and Cancellation Policy
No votes
1.2 (78 reviews)
Reviewer's quote

No items

Been reaching out to customer support for almost a week and a 1/2 without any e-mail back and I have sent 10 emails requesting a full refund due to Coronavirus of me and my wife not being able to travel because we are high risk I purchased travel insurance, and they are not honoring it find a...

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Air New Zealand and OneTravel Pros and Cons

Pros
No votes
  • Cheap price
  • Low price
  • This company and responsible
Cons
No votes
  • Terrible customer service
  • Incompetencies
  • Difficulty getting refund

Air New Zealand and OneTravel Most Positive Reviews

Top rated reviews
No votes
5

can not travel because coronavirus on my way.

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No votes
5

Due to the current situation of not being able to travel I'm kindly asking for a refund of flight # 481 to Port Of Spain...

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Air New Zealand and OneTravel Most Critical Reviews

Lowest rated reviews
No votes
1

The person I was to stay with passed away on Sept. 14th. If you don't believe me contact The Hays Daily News--obituary p...

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No votes
1

My name is Dennis Sandy i tried to make reservation on a car i submit all the information and was informed that it was...

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Air New Zealand and OneTravel Latest Reviews

Recent published reviews
No votes
No votes

I didnt reach anyone. I ordered tickets a to go to a place in the beginning of this year. I bought insurance for the...

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No votes
No votes

Please confirm the payment of e-ticket number: 1697583314811. Thanks.

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Air New Zealand and OneTravel Products and Services

Most reviewed product and services
No votes
  • Onetravel Flight Booking (158 reviews)
  • Onetravel Customer Care (22 reviews)