PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Air New Zealand and Malaysia Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Air New Zealand
Malaysia Airlines

Air New Zealand and Malaysia Airlines Overview

Total reviews
6
114
Company responses
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0
Issues resolved
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Air New Zealand and Malaysia Airlines Consumer Ratings

Rank
227 out of 430 in Transport category
108 out of 430 in Transport category
Customer service
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Website
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Level of Comfort
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Product or Service Quality
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Air New Zealand and Malaysia Airlines Rating Details

Customer service
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Reviewer's quote

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...you to issue me the ticket on the mentioned date ( as payment has already done) I have sent couple of email and made call multiple times your worst customer service and reservation department is not replying my email and can not even guide me about my ticket. Thanks, MD SULIMAN...

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Website
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Reviewer's quote

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Tried more times via phone, email, website, multiple times with no feedback or response. Baggage delayed, no information as to where it was, incompetent staff in various countries almost made me miss my connecting flight, was forced to move from a seat that I hand picked through the check-in...

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Level of Comfort
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Reviewer's quote

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Due to the coronavirus pandemic I had to cancel our holiday to Australia. The car hire company and hotels have all offered refunds. Malaysia Airlines has so far refused which I find totally disgraceful when other major airlines have offered a full refund. So far they not been in contact which again...

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Product or Service Quality
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...Worst customer service ever. Ticket counter staff had to be called to the counter as they were busy chatting. They were rude and dismissive..

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Air New Zealand and Malaysia Airlines Pros and Cons

Pros
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  • Aircraft
  • Staff on board
  • Staff at the airport
Cons
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  • Poor customer service
  • Customer service no help at all
  • Hated

Air New Zealand and Malaysia Airlines Most Positive Reviews

Top rated reviews
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4.6

When going to London in 2015 Malaysia Airlines were excellent. I flew on the Airbus A380 both directions and couldn't fa...

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3.2

I am absolutely mortified by the fact that my flight from Singapore to KL to Miri was delayed on 9th April 2017,...

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Air New Zealand and Malaysia Airlines Most Critical Reviews

Lowest rated reviews
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1

Dear Sir/Madam
My name is Pankaj H Anand..I was travelling from Auckland to Delhi on the 13th of June via Malaysian airl...

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1

Very very bad experience with MAS and totally disappointed. bad flight. SUPER BAD ATTITUDE OF CABIN CREW. please train...

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Air New Zealand and Malaysia Airlines Latest Reviews

Recent published reviews
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1.2

Due to the coronavirus pandemic I had to cancel our holiday to Australia. The car hire company and hotels have all...

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I have totally not received any reply from MAS airline. Disappointed with the airline.

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Air New Zealand and Malaysia Airlines Products and Services

Most reviewed product and services
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  • Malaysia Airlines Customer Care (23 reviews)
  • Malaysia Airlines Flight (17 reviews)
  • Malaysia Airlines Flight Booking (9 reviews)