PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Air Canada and eDreams as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Air Canada
eDreams

Air Canada and eDreams Overview

Total reviews 683 7034
Company responses 0 195
Issues resolved 8 119

Air Canada and eDreams Consumer Ratings

Rank
125 out of 512 in Airlines and Air Transport category
239 out of 1014 in Travel Agencies category
Customer service
114 in category
No votes
Product or Service Quality
124 in category
No votes
Exchange, Refund and Cancellation Policy
103 in category
No votes
Price Affordability
152 in category
No votes

Air Canada and eDreams Rating Details

Customer service
1.4
(213 reviews)
No votes
Reviewer's quote

Aeroplan Customer Service phone line puts the caller on hold for very long time. I always hang up after 15 minutes waiting! As for Aeroplan Customer Service email, I am still waiting to hear from them!..

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...And theres no customer service for chatting or answering phone number at all. How do I contact anyone?..

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Product or Service Quality
1.6
(185 reviews)
No votes
Reviewer's quote

...landed in Calgary 2 hours later then us 8 calls to customer service they have lost it in Calgarydont..

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Wrong name on booking being trying for days to talk to Someone no joy still trying today been on hold for 69 min still no joy shocking service. Should be flying Saturday but cant change details..

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Exchange, Refund and Cancellation Policy
1.5
(175 reviews)
No votes
Reviewer's quote

...I requested a refund of $1200 per ticket for my mother and myself. If I don't hear from Air Canada within 30 days, I will launch a lawsuit against Air Canada in Calgary. Yours truly, Zheng Li (Jane) Lin..

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...Now waiting for a refund of my money due to the website crashing..

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Price Affordability
1.7
(164 reviews)
No votes
Reviewer's quote

After a very lengthy online talk to an agent, I was told that the online information is no longer valid as Air Canada has raised the ticket price because more passengers are booking the flight. I find this type of business practice immoral & taking advantage of passenger. Why encourage customers to...

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I was quoted a price for my trip of $1. 943 and ended up paying over $3000. I believe $1700 was a service fee...

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Air Canada and eDreams Pros and Cons

Pros
  • Comfort of flight
  • Fly to canada
  • No problem
  • No pros
  • Non
  • Unprofessional
Cons
  • Worst airline ever
  • Way we were treated
  • Do not fly with them
  • Customer service
  • Poor costumer service
  • No support

Air Canada and eDreams Most Positive Reviews

Top rated reviews
5

Needed to change a standard fare flight. The Aeroplan agent, Gugan, helped me so much to organise everything

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5

I Have to know the date of my trip
I Have a date before I didn't receive a confirmation if my flight I book the ticket on...

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5

We prepaid ahead of time for seats with more leg room for both legs of the flight and knew exactly where they were. The...

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5

2 days before I'm buy ticket idreams but when I'm coming Airport for going to Sweden I am looking for checking don't...

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Air Canada and eDreams Most Critical Reviews

Lowest rated reviews
1

This is about flight AC5, Montreal to Tokyo, December 15 2023. The flight was supposed to take off 1:05PM. Now we are 5h...

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1

Wrong name on booking being trying for days to talk to Someone no joy still trying today been on hold for 69 min still...

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1

After Covid Air Canada no longer flies where I work so I fly Turkish Airlines. Last year I flew 165,000 miles on Star Al...

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1

i have tried calling and none of the phone numbers work

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Air Canada and eDreams Latest Reviews

Recent published reviews
1

Looks like CDS Baggage services saying customer picked up .we did not .We live 200 kms from Calgary YYC where last scan...

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No votes

Hello I am Davinder singh but 64.99 without my permission pick up money why you answe me please back

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No votes

Aeroplan is denying my point because I used AVION points to pay for part of the flight.
The flight was with AC premium ec...

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1

No answer need more details on my booking. Your site took my card but didn't give a confirmation or booking number

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