PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Air Canada and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Air Canada
Delta Airlines

Air Canada and Delta Airlines Overview

Total reviews
41
915
Company responses
0
0
Issues resolved
1
5

Delta Airlines was first mentioned on PissedConsumer on Nov 6, 2007 and since then this brand received 915 reviews. It is 874 reviews more than Air Canada received since Jan 15, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Air Canada customer support team than with Delta Airlines customer service.

Air Canada and Delta Airlines Consumer Ratings

Rank
96 out of 621 in Transport category
63 out of 621 in Transport category
Customer service
70 in category
42 in category
Product or Service Quality
53 in category
39 in category
Level of Comfort
35 in category
50 in category

According to consumer ratings and reviews, Delta Airlines ranks 33 points higher in the Transport category than Air Canada. People gave Air Canada 1.2 stars for Customer service criterion in Transport category and it is 119 points higher than the worst rated brand in this category. At the same time, Delta Airlines was rated 1.4 stars for Customer service criterion in this category and it is 147 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Delta Airlines has a higher rating than Air Canada. Regarding Level of Comfort criterion, consumers gave Air Canada 2 stars and it is 81% greater than other in category. Delta Airlines however was rated 2 stars and it is 74% greater than other in category.

Air Canada and Delta Airlines Rating Details

Customer service
1.2 (12 reviews)
1.4 (201 reviews)
Reviewer's quote

I've flown many times on air Canada thinking it would get better each time, but everytime the service is worse and worse, it came to a point where I decided to file a complaint (delayed flight and damaged bag), I called their number they directed me to a website . sounds simple right (nope) so...

Tonatiuh

...the tickets saving about 100 bucks but was treated like this was a buddy pass instead of an earned skymiles pass for being a dedicated frequent flyer miles customer. If I would have changed my dates, I could have beat the price all together. It seemed as though they were acting like I was receiving a freebie instead of an earned...

Aza B
Product or Service Quality
1.5 (10 reviews)
1.7 (159 reviews)
Reviewer's quote

...called 172 times over the past week and some Recording from a French guy says he’s the director we’re busy call back later Horrible horrible customer service. Because of this horrendous customer service I’m going to lose a good fare because fares change almost...

Daniel P

online now I got in touch with Delta customer service Airlines. I needed to change the date to one date and per the contract I had to pay another $150 just to change my day they would not work with me and they try to give me to cancel it and were not very nice about it. Bad Customer Service...

shayne m
Level of Comfort
2 (10 reviews)
2 (168 reviews)
Reviewer's quote

An Open Letter to Calin Rovinescu, CEO of Air Canada Greetings. My trip -- June 26 to July 14, 2017 -- from Medellin where I live to visit my 83-year old mother in Canada was one from ***. First of all, there was a delay from Bogota to Toronto of six hours which turned into nine. I asked for a...

PissedConsumer1094388

All my vacation plans were interrupted times and dates and the stress oh my god the stress, because my flight was delays and I missed my next flight, and my friend had to fly the next day, all because of a rude flight attendant who lost it when she was told her ego was getting in the way, while she...

SQC

Air Canada and Delta Airlines Pros and Cons

Pros
  • Some food
  • Comfort of flight
  • I survived the flight
  • Flight attendants on flight were good
  • Flight schedule
Cons
  • Worst airline ever
  • Way we were treated
  • Ticket counter experience
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Lack of taking responsibility

Air Canada and Delta Airlines Most Positive Reviews

Top rated reviews
No votes
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

Air Canada and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

We bought 4 tickets for different dates, all have been dalayed and misssed the connections; it seems they like to push...

1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

Air Canada and Delta Airlines Latest Reviews

Recent published reviews
1

I have a credit of $720 coming and can only be used via a live agent,I’ve called 172 times over the past week and some R...

Read all 41 reviews

My flight DL 3287 to New York is delayed to 6.41pm
This will affect my time of arrival at New York and might miss my flig...

Read all 915 reviews

Air Canada and Delta Airlines Products and Services

Most reviewed product and services
  • Air Canada Baggage Policy (8 reviews)
  • Air Canada Flight Booking (3 reviews)
  • Air Canada Flight 7630 (1 review)
  • Delta Airlines Flight (346 reviews)
  • Delta Airlines Customer Care (75 reviews)
  • Delta Airlines Flight Booking (73 reviews)