PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Air Canada and American Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Air Canada
American Airlines

Air Canada and American Airlines Overview

Total reviews
43
783
Company responses
0
0
Issues resolved
2
2

American Airlines was first mentioned on PissedConsumer on Dec 30, 2007 and since then this brand received 783 reviews. It is 740 reviews more than Air Canada received since Jan 15, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Air Canada customer support team than with American Airlines customer service.

Air Canada and American Airlines Consumer Ratings

Rank
84 out of 572 in Transport category
86 out of 572 in Transport category
Customer service
49 in category
57 in category
Product or Service Quality
52 in category
56 in category
Exchange, Refund and Cancellation Policy
78 in category
64 in category

According to consumer ratings and reviews, Air Canada ranks 2 points higher in the Transport category than American Airlines. People gave Air Canada 1.3 stars for Customer service criterion in Transport category and it is 141 points higher than the worst rated brand in this category. At the same time, American Airlines was rated 1.3 stars for Customer service criterion in this category and it is 133 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that American Airlines has a higher rating than American Airlines. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Air Canada 1 stars and it is 59% greater than other in category. American Airlines however was rated 1.3 stars and it is 66% greater than other in category.

Air Canada and American Airlines Rating Details

Customer service
1.3 (13 reviews)
1.3 (281 reviews)
Reviewer's quote

...I contacted customer service a number of times. Eventually, they sent me a code to claim a discount. The offer of a 15 percent discount on my next flight simply doesnt cover the problems I encountered with Air Canada...

PissedConsumer1094388

Needless to say I called customer service when I arrived at the hotel to find out a what to do with my lift receipt and secondly yo see if I could get on any earlier flight. I was not getting any where with the agent so I respectfully asked to speak to a supervisor who promptly told me that there...

Nadine r
Product or Service Quality
1.5 (10 reviews)
1.5 (213 reviews)
Reviewer's quote

...called 172 times over the past week and some Recording from a French guy says he’s the director we’re busy call back later Horrible horrible customer service. Because of this horrendous customer service I’m going to lose a good fare because fares change almost...

Daniel P

Now having flown lots this year with many airlines such as Singapore Airlines (known for quality) I was keen to experience this service. The crew were the rudest I have ever encountered not just on a flight but in my life and that is not an understatement. Firstly the crew walked into me 5 times...

Escher
Exchange, Refund and Cancellation Policy
1 (10 reviews)
1.3 (221 reviews)
Reviewer's quote

...They said they would "refund", aka, we have to chase our money down. I'M NOT DONE. The hotel made us check out early, so we had a great 2 hour sleep...

Shenetta

...com for one way travel to and from Oklahoma City, filed a refund request with my medical injury and picture of my cast. They denied it. They kept my money and resold the first class seat for much more...

scott c

Air Canada and American Airlines Pros and Cons

Pros
  • Comfort of flight
  • Some food
  • Finally getting home
  • Worse customer service at any level
  • Pricing and available flights
Cons
  • Worst airline ever
  • Way we were treated
  • Ticket counter experience
  • Poor customer service
  • Customer relations
  • Delay after delay

Air Canada and American Airlines Most Positive Reviews

Top rated reviews
No votes
5

I boarded an American Airlines Embaer (small) aircraft. I am over six feet tall, and my knees were digging in to the s...

Air Canada and American Airlines Most Critical Reviews

Lowest rated reviews
1

We bought 4 tickets for different dates, all have been dalayed and misssed the connections; it seems they like to push...

1

American Airlines wanted $200 + $150 = $350 to change a flight that was rescheduled twice by them (American Airlines) to...

Air Canada and American Airlines Latest Reviews

Recent published reviews
2

DATE: 01/09/2020
Subject: delayed and damaged luggage 10/2019

Read all 43 reviews
1

Not everyone that flies are frequent fliers and they need to explain the process when bags are stopped through...

Read all 783 reviews

Air Canada and American Airlines Products and Services

Most reviewed product and services
  • Air Canada Baggage Policy (9 reviews)
  • Air Canada Flight Booking (4 reviews)
  • Air Canada Flight 7630 (1 review)
  • American Airlines Flight (270 reviews)
  • American Airlines Customer Care (84 reviews)
  • American Airlines Flight Attendant (62 reviews)