PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Air Canada and Allegiant Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Air Canada
Allegiant Air

Air Canada and Allegiant Air Overview

Total reviews
43
1424
Company responses
0
0
Issues resolved
2
9

Allegiant Air was first mentioned on PissedConsumer on Sep 30, 2010 and since then this brand received 1424 reviews. It is 1381 reviews more than Air Canada received since Jan 15, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Air Canada customer support team than with Allegiant Air customer service.

Air Canada and Allegiant Air Consumer Ratings

Rank
84 out of 572 in Transport category
79 out of 572 in Transport category
Customer service
50 in category
51 in category
Exchange, Refund and Cancellation Policy
79 in category
62 in category
Level of Comfort
39 in category
76 in category

According to consumer ratings and reviews, Allegiant Air ranks 5 points higher in the Transport category than Air Canada. People gave Air Canada 1.3 stars for Customer service criterion in Transport category and it is 142 points higher than the worst rated brand in this category. At the same time, Allegiant Air was rated 1.3 stars for Customer service criterion in this category and it is 141 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Allegiant Air has a higher rating than Air Canada. Regarding Level of Comfort criterion, consumers gave Air Canada 2 stars and it is 80% greater than other in category. Allegiant Air however was rated 1.6 stars and it is 60% greater than other in category.

Air Canada and Allegiant Air Rating Details

Customer service
1.3 (13 reviews)
1.3 (691 reviews)
Reviewer's quote

...I contacted customer service a number of times. Eventually, they sent me a code to claim a discount. The offer of a 15 percent discount on my next flight simply doesnt cover the problems I encountered with Air Canada...

PissedConsumer1094388

Flight from Punta gorda to Appleton flight # 1536 on 12-29-19 was one of the worst handled customer service I ever witnessed. plane was diverted from Appleton Wisconsin to Peoria Illinois . in the air they told the people on board that they were going to fly there refuel and wait for clearance to...

Kenson
Exchange, Refund and Cancellation Policy
1 (10 reviews)
1.3 (596 reviews)
Reviewer's quote

...They said they would "refund", aka, we have to chase our money down. I'M NOT DONE. The hotel made us check out early, so we had a great 2 hour sleep...

Shenetta

...I told her that we had prepaid and she said that we would be refunded our money. We had paid for four bags for both the departing and return trips. I waiting and never got a refund that flight was on May 25, 1918 and there turn was June 4...

Sharon A
Level of Comfort
2 (10 reviews)
1.6 (548 reviews)
Reviewer's quote

If they were trustworthy and I was told that I was going to loose my money, I would have checked in and my wife would have traveled with the comfort of two seats that were paid by me. Now, I had to buy a ticket. I called on Air Canada, the clerk confirmed that I have a credit, took all my data,...

Atanacio

...how many levels do they need to pass the buck to) came over and said don't talk to MY ticket agents that way..

Dejanique

Air Canada and Allegiant Air Pros and Cons

Pros
  • Comfort of flight
  • Some food
  • Price
  • Convenience of airport
  • Pricing
Cons
  • Worst airline ever
  • Way we were treated
  • Ticket counter experience
  • Poor customer service
  • Lack of communication
  • Uncaring staff

Air Canada and Allegiant Air Most Positive Reviews

Top rated reviews
No votes
5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

Air Canada and Allegiant Air Most Critical Reviews

Lowest rated reviews
1

We bought 4 tickets for different dates, all have been dalayed and misssed the connections; it seems they like to push...

1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

Air Canada and Allegiant Air Latest Reviews

Recent published reviews
2

DATE: 01/09/2020
Subject: delayed and damaged luggage 10/2019

Read all 43 reviews
4.4

Phone # connected to baggage claim
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Read all 1424 reviews

Air Canada and Allegiant Air Products and Services

Most reviewed product and services
  • Air Canada Baggage Policy (9 reviews)
  • Air Canada Flight Booking (4 reviews)
  • Air Canada Flight 7630 (1 review)
  • Allegiant Air Flight (534 reviews)
  • Allegiant Air Customer Care (150 reviews)
  • Allegiant Air Flight Booking (88 reviews)