PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Air Asia and United Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Air Asia
United Airlines

Air Asia and United Airlines Overview

Total reviews
234
794
Company responses
0
5
Issues resolved
3
5

United Airlines was first mentioned on PissedConsumer on Dec 12, 2007 and since then this brand received 794 reviews. It is 560 reviews more than Air Asia received since Mar 26, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Air Asia customer support team and United Airlines customer service.

Air Asia and United Airlines Consumer Ratings

Rank
68 out of 574 in Transport category
85 out of 574 in Transport category
Staff
67 in category
71 in category
Website
72 in category
70 in category
Customer service
69 in category
64 in category

According to consumer ratings and reviews, Air Asia ranks 17 points higher in the Transport category than United Airlines. People gave Air Asia 1.5 stars for Staff criterion in Transport category and it is 112 points higher than the worst rated brand in this category. At the same time, United Airlines was rated 1.5 stars for Staff criterion in this category and it is 108 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that United Airlines has a higher rating than Air Asia. Regarding Customer service criterion, consumers gave Air Asia 1.2 stars and it is 61% greater than other in category. United Airlines however was rated 1.2 stars and it is 64% greater than other in category.

Air Asia and United Airlines Rating Details

Staff
1.5 (100 reviews)
1.5 (182 reviews)
Reviewer's quote

...The pure torture of hobbling on two crutches across a total distance of ~100 meters was severely compounded by robotic responses and rude behavior of the staff..

RANA T

... preference to make the over-one-hour drive to LAX myself to pick up the luggage because I do not believe that attention is being placed on this matter by the staff at LAX. I never received a call. 5) I called back again yesterday afternoon and spoke to a third rep, who also tried to call LAX to get a status and could not get...

Ancel
Website
1.9 (99 reviews)
2 (166 reviews)
Reviewer's quote

Rosyiana and her boss to indicate the Perth immigration telephone numbers so that I can show them the letter and the website indicating that I do not need a transit visa for Australia. They asked me to contact my Embassy. I contacted my Embassy in Vietnam, and from Vietnam they called Air Asia...

Agustina C

...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

Gregory C
Customer service
1.2 (98 reviews)
1.2 (194 reviews)
Reviewer's quote

...There should definitely be training on customer service and better notification on baggage policy. I believe the agent overcharged us on the baggage. There is no way we are over to cost almost $500 in luggage fees...

JODYCE N

I mentioned to a Customer Service Agent (CSR) that my wife and I has already checked in and had our boarding passes. At that point, for some reason, the CSR told my wife that she would be allowed to board but refused to process our bags because of the direction she had received from Christine. A...

William D

Air Asia and United Airlines Pros and Cons

Pros
  • Price
  • Tried to help but werent able
  • Services by flight attendants
  • Kind and helpful flight attendants
  • In-flight service
  • Very nice flight attendants
Cons
  • Customer service
  • No refund on airline cancellation
  • Worse experience
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff

Air Asia and United Airlines Most Positive Reviews

Top rated reviews
4.5

Dear Air Asia

Please can you tell me why you continually cancel flights or change the time of flights? I suspect it may...

5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

Air Asia and United Airlines Most Critical Reviews

Lowest rated reviews
1

Why are they still selling flights on a service that doesn't exist - Melbourne to Bali. My daughter was off loaded onto...

1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

Air Asia and United Airlines Latest Reviews

Recent published reviews

Purchased item on 11.11.2019 and according to Lazada expected delivery date was 29.11.2019 latest but till to date no...

Read all 234 reviews

United Rep, I am in the Philippines and where I am staying is in the path of volcano Taal. Not sure of the health...

Read all 794 reviews

Air Asia and United Airlines Products and Services

Most reviewed product and services
  • Air Asia Flight Booking (60 reviews)
  • Air Asia Flight (40 reviews)
  • Air Asia Customer Care (39 reviews)
  • United Airlines Flight (357 reviews)
  • United Airlines Customer Care (68 reviews)
  • United Airlines Flight Booking (52 reviews)