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Air Asia

Transport
  • 1 ISSUES RESOLVED
  • 180 TOTAL REVIEWS
  • $290K CLAIMED LOSSES
  • $4.3K AVERAGE LOSS
1.8
Website
Staff
Customer service
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Tried to help but werent able 3
  • Services by flight attendants 3
  • Rip off 3
  • Price 2
  • Business code of ethics 2

Customers don't like

  • Customer service6
  • Worse experience4
  • No refund on airline cancellation4
  • Way we were treated3
  • Self funding a 7 day delay2
Delete
  • 2 ISSUES RESOLVED
  • 189 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
1.6
Website
Staff
Customer service
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Flight was fine and the food was excellent 5
  • Cabin service 4
  • Food 3
  • Service on aircraft 2
  • Good flight times and food 2

Customers don't like

  • Customer service19
  • Complaint follow-up7
  • Very rude and lying staff in airport4
  • Staff at istanbul airport was not cooperative4
  • Refusing compensation4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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