PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Malaysia Airlines and Air Asia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Malaysia Airlines
Air Asia

Malaysia Airlines and Air Asia Overview

Total reviews 658 1706
Company responses 0 0
Issues resolved 4 14

Malaysia Airlines and Air Asia Consumer Ratings

Rank
165 out of 512 in Airlines and Air Transport category
144 out of 512 in Airlines and Air Transport category
Customer service
117 in category
141 in category
Exchange, Refund and Cancellation Policy
124 in category
120 in category
Product or Service Quality
150 in category
133 in category
Level of Comfort
121 in category
127 in category

Malaysia Airlines and Air Asia Rating Details

Customer service
1.4
(201 reviews)
1.2
(465 reviews)
Reviewer's quote

...Their customer service is severely lacking, and keep giving me more empty promises. I only need a concrete resolution date for my case. "Soonest" doesn't cut it anymore...

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...I am not sure how Air Asia would survive in the long run with such bad customer service..

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Exchange, Refund and Cancellation Policy
1.3
(149 reviews)
1.4
(384 reviews)
Reviewer's quote

I booked refundable tickets during pandemic 3 years ago. Flights were cancelled and didn't travel. From that point I am asking for refund or book the tickets...

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...Refused refund. Insisted I used ticket even though documentation was provided and request was at least 1 month before travel date. Tried obtaining assistance via Bo (virtual assistant), email, submitting tickets and even spoke to agent at airport who stated there was nothing they could do..

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Product or Service Quality
1.4
(144 reviews)
1.5
(350 reviews)
Reviewer's quote

...They had no plane !!! Lost our luggage, along with 8 other families Customer service is non existent. This is way below any budget airline. GIVE THEM A MASSIVE MISS...

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...truly disgusting customer service for a huge airline..

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Level of Comfort
1.7
(137 reviews)
1.7
(314 reviews)
Reviewer's quote

...We travel so frequently with many international airlines, but the level of customer support of Malaysian Airlines is extremely bad. My number is +919740****73, do call and help as my family and me we are in trouble because of airlines attitude towards customers..

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I am writing to express my deep dissatisfaction with the level of service I have received thus far. It has now been 20 DAYS since I first contacted your customer support team regarding my refund, and I am yet to receive any concrete information or resolution. This delay is unacceptable, and it...

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Malaysia Airlines and Air Asia Pros and Cons

Pros
  • I am highly frustrated
  • Staff at the airport
  • Aircraft
  • Price
  • Cheap
  • Budget price
Cons
  • Poor customer service
  • Customer service no help at all
  • Have to call back too many times
  • Customer service
  • Extremely poor customer service
  • Poor service

Malaysia Airlines and Air Asia Most Positive Reviews

Top rated reviews
5

Good evening,
I have a flight booked from Perth, Australia to Kathmandu Nepal on 17 October 2023
Airlines: Malaysian Airli...

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5

Good day, is it possible to change it to Ms. Jolei Flores because Mr is written in my booking, I didn't check it...

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5

Nazywam się Jerzy Guzek . Chciałbym otrzymać informację o moi krewnym Mikolaj Guzek, który leciał LOT Nr. 370. w dniu 8...

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5

I have made bookings from kochi to Melbourne (4th june 2015) & gold coast to kochi(17th june 2015...as per my previo...

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Malaysia Airlines and Air Asia Most Critical Reviews

Lowest rated reviews
1

We had booked a one way flight for 2 persons from Phnom Penh to Athens for April 2 (booking number 5IQITH). The flight...

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1

Today at counter of check -in we have extra paid 5 kilos the total of 1750 Thai Bath, because the assistant of Air Asia...

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1

You could not send the luggage with the person in the same flight even after two days. What review do you expect

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1

I had booked a flight and needed 60+kilos as I am relocating countries. With this in mind I had selected the Value Pack...

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Malaysia Airlines and Air Asia Latest Reviews

Recent published reviews
1

I filed a complaint about my luggage damage. However, the investigations have dragged on longer than acceptable. I deman...

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3

I am requesting "Duplicated Booking Refund" due to technical lagging of MOVE website. The website keeps loading without...

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1

Perth kl
Kl phuket and return
Paid for extra leg room...not received on all 4 flights.
All 4 late in fact kl.perth we left...

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1

SLOW!!! UNRELIABLE WEBSITE, UNRELIABLE APP, NO MEANS TO SEND AN EMAIL, UNRELIABLE CHAT AGENT! SO PISSED RIGHT NOW!

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