Air Asia vs Malaysia Airlines: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Air Asia and Malaysia Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Air Asia

1.8

Malaysia Airlines

1.6

Air Asia

Malaysia Airlines

Air Asia and Malaysia Airlines Overview

Total reviews

234

Company responses

Issues resolved

Air Asia was first mentioned on PissedConsumer on Mar 26, 2010 and since then this brand received 234 reviews. It is 147 reviews more than Malaysia Airlines received since Dec 2, 2012.

Air Asia and Malaysia Airlines Consumer Ratings

Rank

68 out of 572 in Transport category

91 out of 572 in Transport category

Staff

67 in category

63 in category

Website

71 in category

91 in category

Customer service

69 in category

49 in category

According to consumer ratings and reviews, Air Asia ranks 23 points higher in the Transport category than Malaysia Airlines. People gave Air Asia 1.5 stars for Staff criterion in Transport category and it is 111 points higher than the worst rated brand in this category. At the same time, Malaysia Airlines was rated 1.6 stars for Staff criterion in this category and it is 115 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Air Asia has a higher rating than Malaysia Airlines. Regarding Customer service criterion, consumers gave Air Asia 1.2 stars and it is 61% greater than other in category. Malaysia Airlines however was rated 1.3 stars and it is 72% greater than other in category.

Air Asia and Malaysia Airlines Rating Details

Staff

1.5 (100 reviews)

1.6 (39 reviews)

Reviewer's quote

...The pure torture of hobbling on two crutches across a total distance of ~100 meters was severely compounded by robotic responses and rude behavior of the staff..

RANA T

...Ticket counter staff had to be called to the counter as they were busy chatting. They were rude and dismissive..

Hartford

Website

1.9 (99 reviews)

1.6 (39 reviews)

Reviewer's quote

Rosyiana and her boss to indicate the Perth immigration telephone numbers so that I can show them the letter and the website indicating that I do not need a transit visa for Australia. They asked me to contact my Embassy. I contacted my Embassy in Vietnam, and from Vietnam they called Air Asia...

Agustina C

Tried more times via phone, email, website, multiple times with no feedback or response. Baggage delayed, no information as to where it was, incompetent staff in various countries almost made me miss my connecting flight, was forced to move from a seat that I hand picked through the check-in...

PissedConsumer1113382

Customer service

1.2 (98 reviews)

1.3 (49 reviews)

Reviewer's quote

...There should definitely be training on customer service and better notification on baggage policy. I believe the agent overcharged us on the baggage. There is no way we are over to cost almost $500 in luggage fees...

JODYCE N

...you to issue me the ticket on the mentioned date ( as payment has already done) I have sent couple of email and made call multiple times your worst customer service and reservation department is not replying my email and can not even guide me about my ticket. Thanks, MD SULIMAN...

MD S