PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Air Asia and Malaysia Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Air Asia
Malaysia Airlines

Air Asia and Malaysia Airlines Overview

Total reviews
234
87
Company responses
0
0
Issues resolved
3
0

Air Asia was first mentioned on PissedConsumer on Mar 26, 2010 and since then this brand received 234 reviews. It is 147 reviews more than Malaysia Airlines received since Dec 2, 2012.

Air Asia and Malaysia Airlines Consumer Ratings

Rank
68 out of 572 in Transport category
91 out of 572 in Transport category
Staff
67 in category
63 in category
Website
71 in category
91 in category
Customer service
69 in category
49 in category

According to consumer ratings and reviews, Air Asia ranks 23 points higher in the Transport category than Malaysia Airlines. People gave Air Asia 1.5 stars for Staff criterion in Transport category and it is 111 points higher than the worst rated brand in this category. At the same time, Malaysia Airlines was rated 1.6 stars for Staff criterion in this category and it is 115 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Air Asia has a higher rating than Malaysia Airlines. Regarding Customer service criterion, consumers gave Air Asia 1.2 stars and it is 61% greater than other in category. Malaysia Airlines however was rated 1.3 stars and it is 72% greater than other in category.

Air Asia and Malaysia Airlines Rating Details

Staff
1.5 (100 reviews)
1.6 (39 reviews)
Reviewer's quote

...The pure torture of hobbling on two crutches across a total distance of ~100 meters was severely compounded by robotic responses and rude behavior of the staff..

RANA T

...Ticket counter staff had to be called to the counter as they were busy chatting. They were rude and dismissive..

Hartford
Website
1.9 (99 reviews)
1.6 (39 reviews)
Reviewer's quote

Rosyiana and her boss to indicate the Perth immigration telephone numbers so that I can show them the letter and the website indicating that I do not need a transit visa for Australia. They asked me to contact my Embassy. I contacted my Embassy in Vietnam, and from Vietnam they called Air Asia...

Agustina C

Tried more times via phone, email, website, multiple times with no feedback or response. Baggage delayed, no information as to where it was, incompetent staff in various countries almost made me miss my connecting flight, was forced to move from a seat that I hand picked through the check-in...

PissedConsumer1113382
Customer service
1.2 (98 reviews)
1.3 (49 reviews)
Reviewer's quote

...There should definitely be training on customer service and better notification on baggage policy. I believe the agent overcharged us on the baggage. There is no way we are over to cost almost $500 in luggage fees...

JODYCE N

...you to issue me the ticket on the mentioned date ( as payment has already done) I have sent couple of email and made call multiple times your worst customer service and reservation department is not replying my email and can not even guide me about my ticket. Thanks, MD SULIMAN...

MD S

Air Asia and Malaysia Airlines Pros and Cons

Pros
  • Price
  • Tried to help but werent able
  • Services by flight attendants
  • Aircraft
  • Staff on board
  • Staff at the airport
Cons
  • Customer service
  • No refund on airline cancellation
  • Worse experience
  • Poor customer service
  • Hated
  • Customer service no help at all

Air Asia and Malaysia Airlines Most Positive Reviews

Top rated reviews
4.5

Dear Air Asia

Please can you tell me why you continually cancel flights or change the time of flights? I suspect it may...

4.6

When going to London in 2015 Malaysia Airlines were excellent. I flew on the Airbus A380 both directions and couldn't fa...

Air Asia and Malaysia Airlines Most Critical Reviews

Lowest rated reviews
1

Why are they still selling flights on a service that doesn't exist - Melbourne to Bali. My daughter was off loaded onto...

1

Dear Sir/Madam
My name is Pankaj H Anand..I was travelling from Auckland to Delhi on the 13th of June via Malaysian airl...

Air Asia and Malaysia Airlines Latest Reviews

Recent published reviews

Purchased item on 11.11.2019 and according to Lazada expected delivery date was 29.11.2019 latest but till to date no...

Read all 234 reviews
1

Dear Concern,
I am MD SULIMAN HOSSIN, purchased an online ticket to fly KUL-DAC on 24th May by MH196 and return on 18th J...

Read all 87 reviews

Air Asia and Malaysia Airlines Products and Services

Most reviewed product and services
  • Air Asia Flight Booking (60 reviews)
  • Air Asia Flight (40 reviews)
  • Air Asia Customer Care (39 reviews)
  • Malaysia Airlines Customer Care (23 reviews)
  • Malaysia Airlines Flight (16 reviews)
  • Malaysia Airlines Flight Booking (8 reviews)