Air Asia vs Malaysia Airlines

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Air Asia

Transport
  • 1 ISSUES RESOLVED
  • 130 TOTAL REVIEWS
  • $280K CLAIMED LOSSES
  • $5.4K AVERAGE LOSS
1.8
Website
Staff
Customer service
Number of Destinations
Exchange, Refund and Cancellation Policy
  • Wrong info and bad customer services 3
  • Services by flight attendants 3
  • Price 2
  • Too bad 2
  • Rip off 2

Customers don't like

  • No customer service10
  • Poor service9
  • No refund on airline cancellation7
  • Cheaters6
  • Worst experience5

Products by Air Asia

No items

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  • 0 ISSUES RESOLVED
  • 67 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $63.4K AVERAGE LOSS
1.6
Website
Staff
Customer service
Number of Destinations
Exchange, Refund and Cancellation Policy
  • Staff on board 2
  • Aircraft 2
  • On time 2
  • Phone operator handle customer with patience 1
  • Staff at the airport 1

Customers don't like

  • Poor customer service7
  • Customer service6
  • Cheating4
  • Baggage arrivals at klia3
  • Refund super slow within 6 months still failed to refund2

Products by Malaysia Airlines

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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