PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Air Asia and China Eastern Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Air Asia
China Eastern Airlines

Air Asia and China Eastern Airlines Overview

Total reviews 590 70
Company responses 0 0
Issues resolved 3 0

Air Asia and China Eastern Airlines Consumer Ratings

Rank
88 out of 455 in Transport category
107 out of 455 in Transport category
Customer service
73 in category
69 in category
Website
93 in category
114 in category
Exchange, Refund and Cancellation Policy
71 in category
73 in category
Level of Comfort
77 in category
85 in category

Air Asia and China Eastern Airlines Rating Details

Customer service
1.3 (187 reviews)
1.3 (31 reviews)
Reviewer's quote

Saya telah bercakap dengan ava dan customer service. saya memohon akaun kredit bagi tempahan saya yg dijadualkan pada 23 nov hingga 28 nov dari penang ke kota kinabalu di sebab kan kerajaan telah mengistiharkan pkpb bagi menyekat penularan covid 19..

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Got fast and efficient customer service for a flight cancellation and rebooking..

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Website
1.8 (168 reviews)
1.5 (26 reviews)
Reviewer's quote

...I am stuck and I don't know how to claim the Credit Account for my next online booking through AirAsia website. What a shame of Air Asia for such lousy Customer Support!..

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...China Eastern Airlines customer service states that refunds are only issued through complaints on their website. China Eastern Airlines refuses to answer these emails. US Dept of Transportation & US Embassy in China cannot help...

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Exchange, Refund and Cancellation Policy
1.4 (166 reviews)
1.4 (24 reviews)
Reviewer's quote

After few days they sent a message saying your flight has been cancelled, u can opt for a full refund. But, when i opted for full refund, they deducted all the cancellation charges as per any normal cancellation. After that they refused to take any calls and their worthless virtual assistant AVA...

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...We wanted to check on the refund procedure as India & US are under lockdown and US has also stopped immigration of any new travelers coming to country. Appreciate if a speedy response can be initiated..

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Level of Comfort
1.8 (145 reviews)
1.7 (26 reviews)
Reviewer's quote

Nil responses I am trying tonspeak customer care since 3 days.. no one attempt to speak.. very pathetic. I will never travel this bakwas airlines. Good bye

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...They are not providing any comfort or compensation, and aren't even giving us a proper time. We don't know how long we need to wait and they tell us not to move, like we don't have any commitment. They are good at wasting time and money, nothing else...

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Air Asia and China Eastern Airlines Pros and Cons

Pros
  • Tried to help but werent able
  • Price
  • Business code of ethics
  • Cheap airfare
  • Price
  • Pilots and cabin attendants
Cons
  • Customer service
  • Extremely poor customer service
  • Worse experience
  • Customer service
  • Some airport staff counters are not friendly
  • No compensation or refund

Air Asia and China Eastern Airlines Most Positive Reviews

Top rated reviews
5

I have made bookings from kochi to Melbourne (4th june 2015) & gold coast to kochi(17th june 2015...as per my previo...

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5

Got fast and efficient customer service for a flight cancellation and rebooking.

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5

I have been attempting to cancel my families flight to japan from Honolulu, due to the outbreak of coronavirus. I have l...

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4

Hi,
We have booked air ticket for Delhi-LAX return flight vide eticket#781 331****625, 781 331****626, 781 331****628 in...

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Air Asia and China Eastern Airlines Most Critical Reviews

Lowest rated reviews
1

Why are they still selling flights on a service that doesn't exist - Melbourne to Bali. My daughter was off loaded onto...

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1

This is what happened on March 11, 2016


This airline can get you arrested in China - BEWARE I purchased a ticket f...

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1

I am a victim of the false advertising of direct flights from Melbourne to Bali and vice versa. I can't understand how t...

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1

Absolute worst airline I have EVER been on. Never again will I go on this airline. Due to rude, screaming incompetent...

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Air Asia and China Eastern Airlines Latest Reviews

Recent published reviews
No votes

I cancer my ticket 5 days before journey but i could not received refund balance amount since last 15 daya i am trying...

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No votes

Refund not got yet after complaining so many times. It's been 9 months i am complaining about refund. Please refund my...

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1

Nil responses I am trying tonspeak customer care since 3 days.. no one attempt to speak.. very pathetic. I will never...

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No votes

I didn't get refund till now. I have complained so many times.

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Air Asia and China Eastern Airlines Products and Services

Most reviewed product and services
  • Air Asia Flight Booking (83 reviews)
  • Air Asia Flight (76 reviews)
  • Air Asia Baggage Policy (20 reviews)
  • China Eastern Airlines Flight (13 reviews)
  • China Eastern Airlines Flight Booking (10 reviews)
  • China Eastern Airlines Baggage Policy (9 reviews)