PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Air Asia and China Eastern Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Air Asia
China Eastern Airlines

Air Asia and China Eastern Airlines Overview

Total reviews
234
59
Company responses
0
0
Issues resolved
3
0

Air Asia was first mentioned on PissedConsumer on Mar 26, 2010 and since then this brand received 234 reviews. It is 175 reviews more than China Eastern Airlines received since Jan 27, 2013.

Air Asia and China Eastern Airlines Consumer Ratings

Rank
68 out of 572 in Transport category
103 out of 572 in Transport category
Staff
67 in category
77 in category
Website
71 in category
104 in category
Customer service
69 in category
67 in category

According to consumer ratings and reviews, Air Asia ranks 35 points higher in the Transport category than China Eastern Airlines. People gave Air Asia 1.5 stars for Staff criterion in Transport category and it is 111 points higher than the worst rated brand in this category. At the same time, China Eastern Airlines was rated 1.4 stars for Staff criterion in this category and it is 101 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Air Asia has a higher rating than China Eastern Airlines. Regarding Customer service criterion, consumers gave Air Asia 1.2 stars and it is 61% greater than other in category. China Eastern Airlines however was rated 1.2 stars and it is 62% greater than other in category.

Air Asia and China Eastern Airlines Rating Details

Staff
1.5 (100 reviews)
1.4 (28 reviews)
Reviewer's quote

...The pure torture of hobbling on two crutches across a total distance of ~100 meters was severely compounded by robotic responses and rude behavior of the staff..

RANA T

...i airport hold us 11 passenger that were late for boarding we go thru immmigration then pull out our baggage then we go to check in baggage for vancouver, the staff said were late boarding is 5:05pm for vancouver Jan 7. AC26, we reach the lobby they said boarding is closed at 5:15pm but the Air Canada leaves at 6:18pm instead of 5:50pm as schedule, instead helping us to run in ...

odessa L
Website
1.9 (99 reviews)
1.5 (25 reviews)
Reviewer's quote

Rosyiana and her boss to indicate the Perth immigration telephone numbers so that I can show them the letter and the website indicating that I do not need a transit visa for Australia. They asked me to contact my Embassy. I contacted my Embassy in Vietnam, and from Vietnam they called Air Asia...

Agustina C

...China Eastern Airlines customer service states that refunds are only issued through complaints on their website. China Eastern Airlines refuses to answer these emails. US Dept of Transportation & US Embassy in China cannot help...

Akta P
Customer service
1.2 (98 reviews)
1.2 (28 reviews)
Reviewer's quote

...There should definitely be training on customer service and better notification on baggage policy. I believe the agent overcharged us on the baggage. There is no way we are over to cost almost $500 in luggage fees...

JODYCE N

...If I was lying, why would I get to the airport 11 hours before my flight would leave? I called customer service and again the girl I spoke with did not get it. This is not hospitality, and I will never be using CEA again and will encourage others not to as well..

Holly B

Air Asia and China Eastern Airlines Pros and Cons

Pros
  • Price
  • Tried to help but werent able
  • Services by flight attendants
  • Cheap airfare
  • Price
  • Pilots and cabin attendants
Cons
  • Customer service
  • No refund on airline cancellation
  • Worse experience
  • Customer service
  • Some airport staff counters are not friendly
  • No compensation or refund

Air Asia and China Eastern Airlines Most Positive Reviews

Top rated reviews
4.5

Dear Air Asia

Please can you tell me why you continually cancel flights or change the time of flights? I suspect it may...

No votes

Air Asia and China Eastern Airlines Most Critical Reviews

Lowest rated reviews
1

Why are they still selling flights on a service that doesn't exist - Melbourne to Bali. My daughter was off loaded onto...

1

This is what happened on March 11, 2016


This airline can get you arrested in China - BEWARE I purchased a ticket f...

Air Asia and China Eastern Airlines Latest Reviews

Recent published reviews

Purchased item on 11.11.2019 and according to Lazada expected delivery date was 29.11.2019 latest but till to date no...

Read all 234 reviews

All our luggage was empty they took all our belongings for our love ones, a lot of thiefs !!!!!

Read all 59 reviews

Air Asia and China Eastern Airlines Products and Services

Most reviewed product and services
  • Air Asia Flight Booking (60 reviews)
  • Air Asia Flight (40 reviews)
  • Air Asia Customer Care (39 reviews)
  • China Eastern Airlines Flight (13 reviews)
  • China Eastern Airlines Flight Booking (10 reviews)
  • China Eastern Airlines Baggage Policy (9 reviews)