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Air Asia

Transport
  • 1 ISSUES RESOLVED
  • 180 TOTAL REVIEWS
  • $290K CLAIMED LOSSES
  • $4.3K AVERAGE LOSS
1.8
Website
Staff
Customer service
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Tried to help but werent able 3
  • Services by flight attendants 3
  • Rip off 3
  • Price 2
  • Business code of ethics 2

Customers don't like

  • Customer service6
  • Worse experience4
  • No refund on airline cancellation4
  • Way we were treated3
  • Self funding a 7 day delay2
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Cheapoair

Travel Agencies
  • 5 ISSUES RESOLVED
  • 1306 TOTAL REVIEWS
  • $500K CLAIMED LOSSES
  • $956 AVERAGE LOSS
1.4
Website
Staff
Customer service
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Cheaper price 10
  • Idea of cheap travel 8
  • Reasonable price they lure you into their snatchcave 4
  • Price 4
  • How easy the website was to use 4

Customers don't like

  • Poor customer service69
  • Outsourced call center12
  • Unhelpful phone center11
  • Inconsistent charges8
  • Hidden fees7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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