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Air Asia

Transport
  • 1 ISSUES RESOLVED
  • 146 TOTAL REVIEWS
  • $290K CLAIMED LOSSES
  • $4.8K AVERAGE LOSS
1.8
Website
Staff
Customer service
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Wrong info and bad customer services 3
  • Rip off 3
  • Services by flight attendants 3
  • Too bad 2
  • Tried to help but werent able 2

Customers don't like

  • No customer service10
  • Poor service9
  • No refund on airline cancellation7
  • Cheaters6
  • Worst experience5
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Cheapoair

Travel Agencies
  • 2 ISSUES RESOLVED
  • 1083 TOTAL REVIEWS
  • $430K CLAIMED LOSSES
  • $982 AVERAGE LOSS
1.5
Website
Staff
Customer service
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Cheaper price 9
  • Idea of cheap travel 7
  • Very poor 6
  • Price 4
  • How easy the website was to use 3

Customers don't like

  • Poor customer service47
  • Unhelpful phone center28
  • Outsourced call center18
  • Inconsistent charges15
  • Scam8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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