PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cebu Pacific and Air Asia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cebu Pacific
Air Asia

Cebu Pacific and Air Asia Overview

Total reviews 16 601
Company responses 0 0
Issues resolved 0 3

Cebu Pacific and Air Asia Consumer Ratings

Rank
70 out of 456 in Transport category
89 out of 456 in Transport category
Website
66 in category
98 in category
Price Affordability
57 in category
83 in category
Exchange, Refund and Cancellation Policy
130 in category
76 in category
Customer service
24 in category
80 in category

Cebu Pacific and Air Asia Rating Details

Website
2 (5 reviews)
1.8 (170 reviews)
Reviewer's quote

I have asked them for a refund and its been more than half a year and I didn't receive any feedback at all.

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...The website says you can do do this but the only way to apply is by talking to a CHATBOT that is 'computer says no!'..

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Price Affordability
2.5 (4 reviews)
2.3 (140 reviews)
Reviewer's quote

We were notified that a refund had been processed on March 23rd due to Covid-19 flight cancellations. Until now, the refund has not reached our Credit Card Centre. Thank you.

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...as a world ranking air flight in Asia couldn't do that, a group should gv your passenger convenience nt to create tention to the customer, you are good in price but doesn't mean you are good in service, your flied delay passanger time which cost the passenger following flight, still in order we get to pay another dollar for a flight ticket, can you feel if a person only have enough money...

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Exchange, Refund and Cancellation Policy
1 (4 reviews)
1.4 (168 reviews)
Reviewer's quote

i have been calling cebpac hotline 702****, however, there is no number to press regarding solely for the refund concerns, i am always directed either to the chat robot who will reply only on a specific subject that he displays on the screen OR i have to send my message on your facebook account. I...

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...I want a refund immediately. Pls help me..

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Customer service
2 (4 reviews)
1.3 (189 reviews)
Reviewer's quote

...She was very ignorant, unprofessional, disgraceful,l bad service and incompetent. I ended up paying for Philpine pacific Airlines. It took too long and very disappointed with Cebu-Pacific Airlines..

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Saya telah bercakap dengan ava dan customer service. saya memohon akaun kredit bagi tempahan saya yg dijadualkan pada 23 nov hingga 28 nov dari penang ke kota kinabalu di sebab kan kerajaan telah mengistiharkan pkpb bagi menyekat penularan covid 19..

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Cebu Pacific and Air Asia Pros and Cons

Pros
  • Cheap promos
  • Tried to help but werent able
  • Price
  • Business code of ethics
Cons
  • Terrible customer service
  • Horrible service and cancel promo flights bait and switch
  • Customer service
  • Extremely poor customer service
  • Worse experience

Cebu Pacific and Air Asia Most Positive Reviews

Top rated reviews
4

We were notified that a refund had been processed on March 23rd due to Covid-19 flight cancellations. Until now, the...

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5

I have made bookings from kochi to Melbourne (4th june 2015) & gold coast to kochi(17th june 2015...as per my previo...

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3.5

Well I dont look for things to complain about but Cebu Pacific are just about the worst "Air Line" that I have had the...

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5

I have been attempting to cancel my families flight to japan from Honolulu, due to the outbreak of coronavirus. I have l...

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Cebu Pacific and Air Asia Most Critical Reviews

Lowest rated reviews
1

I landed in HONG KONG and they do not have Transfer station inside the Hong Kong International Airport. My plane going...

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1

Why are they still selling flights on a service that doesn't exist - Melbourne to Bali. My daughter was off loaded onto...

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1

My flight to Hong Kong was canceled by the airline in January and they still have not given my credit card a reversal...

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1

I am a victim of the false advertising of direct flights from Melbourne to Bali and vice versa. I can't understand how t...

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Cebu Pacific and Air Asia Latest Reviews

Recent published reviews
1

i have been calling cebpac hotline 702****, however, there is no
number to press regarding solely for the refund concerns...

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No votes

Flight non operational and try to contact and do refund but unable to do the same

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1

Good cebu facific I would like to ask about my ticket 31 DECEMBER 2020 it is cancelled flight ref. No. IGBCGG but why...

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No votes

Sir/madem The cobid 19 time my flight was cancled but yet my money not come back what What can be the resion my booking...

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Cebu Pacific and Air Asia Products and Services

Most reviewed product and services
  • Cebu Pacific Flight Booking (5 reviews)
  • Air Asia Flight Booking (83 reviews)
  • Air Asia Flight (77 reviews)
  • Air Asia Baggage Policy (20 reviews)