PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Air Asia and Allegiant Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Air Asia
Allegiant Air

Air Asia and Allegiant Air Overview

Total reviews
499
1563
Company responses
0
0
Issues resolved
3
10

Air Asia and Allegiant Air Consumer Ratings

Rank
81 out of 435 in Transport category
97 out of 435 in Transport category
Customer service
66 in category
68 in category
Website
87 in category
78 in category
Exchange, Refund and Cancellation Policy
65 in category
73 in category
Level of Comfort
72 in category
92 in category

Air Asia and Allegiant Air Rating Details

Customer service
1.3 (164 reviews)
1.3 (728 reviews)
Reviewer's quote

...This is the worst customer service that I have received. It has been some weeks, I have tried to process as the instruction in cancellation email, the case is successful but no money back, no email confirmation. All I need is an email or a hotline that I can contact and explain my case...

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...The worst customer service I have ever experienced in my entire life . 0 out of 10..

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Website
1.8 (155 reviews)
2 (659 reviews)
Reviewer's quote

...I try to correspond on the website by the AVA system, but get nowhere. This is terrible. I have tried to call the phone numbers in China but can not get through...

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This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

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Exchange, Refund and Cancellation Policy
1.4 (145 reviews)
1.3 (631 reviews)
Reviewer's quote

I want full refund my flight 3 April 20 but cancelled due to Covid-19 and I still not get refund..

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...The trip I was calling in to change was for July; however, I was with in the 24 hr booking mark so requested a refund and rebooked. I was a nice wanting a change customer not pissed..

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Level of Comfort
1.8 (129 reviews)
1.6 (576 reviews)
Reviewer's quote

still waiting for my refund

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...how many levels do they need to pass the buck to) came over and said don't talk to MY ticket agents that way..

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Air Asia and Allegiant Air Pros and Cons

Pros
  • Price
  • Tried to help but werent able
  • Business code of ethics
  • Price
  • Convenience of airport
  • Pricing
Cons
  • Customer service
  • Extremely poor customer service
  • Worse experience
  • Poor customer service
  • Lack of communication
  • Uncaring staff

Air Asia and Allegiant Air Most Positive Reviews

Top rated reviews
5

I have made bookings from kochi to Melbourne (4th june 2015) & gold coast to kochi(17th june 2015...as per my previo...

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5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

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5

I have been attempting to cancel my families flight to japan from Honolulu, due to the outbreak of coronavirus. I have l...

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5

I was supposed to leave Youngstown,Ohio at 7.15 and be in st.petersburg at 9.30.flight never left till after 9.and I arr...

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Air Asia and Allegiant Air Most Critical Reviews

Lowest rated reviews
1

Why are they still selling flights on a service that doesn't exist - Melbourne to Bali. My daughter was off loaded onto...

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1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

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1

I am a victim of the false advertising of direct flights from Melbourne to Bali and vice versa. I can't understand how t...

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1

Recently had flight to Sanford on the "BigA". When we went to check in 24 hrs prior to trip on their app the airlines...

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Air Asia and Allegiant Air Latest Reviews

Recent published reviews
2.2

still waiting for my refund

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No votes

My fight was cancelled due to covid 19 need to schedule a new flight for my daughter and i

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No votes

I call airasia customer service this afternoon but can not get connected.

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3

I flew on allegiant air a month ago & I felt very safe- not so much last night. There was no announcements about masking...

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Air Asia and Allegiant Air Products and Services

Most reviewed product and services
  • Air Asia Flight Booking (73 reviews)
  • Air Asia Flight (68 reviews)
  • Air Asia Customer Care (41 reviews)
  • Allegiant Air Flight (552 reviews)
  • Allegiant Air Customer Care (161 reviews)
  • Allegiant Air Flight Booking (90 reviews)