PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Air Asia and Allegiant Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Air Asia
Allegiant Air

Air Asia and Allegiant Air Overview

Total reviews
234
1424
Company responses
0
0
Issues resolved
3
9

Allegiant Air was first mentioned on PissedConsumer on Sep 30, 2010 and since then this brand received 1424 reviews. It is 1190 reviews more than Air Asia received since Mar 26, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Air Asia customer support team and Allegiant Air customer service.

Air Asia and Allegiant Air Consumer Ratings

Rank
68 out of 572 in Transport category
79 out of 572 in Transport category
Staff
67 in category
65 in category
Website
71 in category
66 in category
Customer service
69 in category
51 in category

According to consumer ratings and reviews, Air Asia ranks 11 points higher in the Transport category than Allegiant Air. People gave Air Asia 1.5 stars for Staff criterion in Transport category and it is 111 points higher than the worst rated brand in this category. At the same time, Allegiant Air was rated 1.6 stars for Staff criterion in this category and it is 113 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Allegiant Air has a higher rating than Air Asia. Regarding Customer service criterion, consumers gave Air Asia 1.2 stars and it is 61% greater than other in category. Allegiant Air however was rated 1.3 stars and it is 71% greater than other in category.

Air Asia and Allegiant Air Rating Details

Staff
1.5 (100 reviews)
1.6 (617 reviews)
Reviewer's quote

...The pure torture of hobbling on two crutches across a total distance of ~100 meters was severely compounded by robotic responses and rude behavior of the staff..

RANA T

Another announcement was made by Allegiant staff that they were still working to get a replacement plane and crew in tonight. They informed us that if not, our flight would be move to around 0800 am in the morning, and that we would be provided with hotel vouchers. Shortly after this, a cart with a...

Phoenyx
Website
1.9 (99 reviews)
2 (626 reviews)
Reviewer's quote

Rosyiana and her boss to indicate the Perth immigration telephone numbers so that I can show them the letter and the website indicating that I do not need a transit visa for Australia. They asked me to contact my Embassy. I contacted my Embassy in Vietnam, and from Vietnam they called Air Asia...

Agustina C

This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

David G
Customer service
1.2 (98 reviews)
1.3 (691 reviews)
Reviewer's quote

...There should definitely be training on customer service and better notification on baggage policy. I believe the agent overcharged us on the baggage. There is no way we are over to cost almost $500 in luggage fees...

JODYCE N

Flight from Punta gorda to Appleton flight # 1536 on 12-29-19 was one of the worst handled customer service I ever witnessed. plane was diverted from Appleton Wisconsin to Peoria Illinois . in the air they told the people on board that they were going to fly there refuel and wait for clearance to...

Kenson

Air Asia and Allegiant Air Pros and Cons

Pros
  • Price
  • Tried to help but werent able
  • Services by flight attendants
  • Price
  • Convenience of airport
  • Pricing
Cons
  • Customer service
  • No refund on airline cancellation
  • Worse experience
  • Poor customer service
  • Lack of communication
  • Uncaring staff

Air Asia and Allegiant Air Most Positive Reviews

Top rated reviews
4.5

Dear Air Asia

Please can you tell me why you continually cancel flights or change the time of flights? I suspect it may...

5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

Air Asia and Allegiant Air Most Critical Reviews

Lowest rated reviews
1

Why are they still selling flights on a service that doesn't exist - Melbourne to Bali. My daughter was off loaded onto...

1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

Air Asia and Allegiant Air Latest Reviews

Recent published reviews

Purchased item on 11.11.2019 and according to Lazada expected delivery date was 29.11.2019 latest but till to date no...

Read all 234 reviews
4.4

Phone # connected to baggage claim
?????

Read all 1424 reviews

Air Asia and Allegiant Air Products and Services

Most reviewed product and services
  • Air Asia Flight Booking (60 reviews)
  • Air Asia Flight (40 reviews)
  • Air Asia Customer Care (39 reviews)
  • Allegiant Air Flight (534 reviews)
  • Allegiant Air Customer Care (150 reviews)
  • Allegiant Air Flight Booking (88 reviews)