PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sebonic Financial and Aimloan as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sebonic Financial
Aimloan

Sebonic Financial and Aimloan Overview

Total reviews
110
50
Company responses
0
0
Issues resolved
1
0

Sebonic Financial and Aimloan Consumer Ratings

Rank
85 out of 883 in Loans and Mortgages category
65 out of 883 in Loans and Mortgages category
Customer service
117 in category
48 in category
Product or Service Quality
86 in category
70 in category
Interest Rate
39 in category
23 in category
Website
68 in category
42 in category

Sebonic Financial and Aimloan Rating Details

Customer service
1.5 (59 reviews)
2.2 (13 reviews)
Reviewer's quote

...Zero customer service. If you like babysitting and calling into a cs call center or if you can do the loan yourself then this is the lender for you. I've owned several homes and refinanced several times as well and this is by far the absolute worst experience I have ever had...

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they have terrible customer service. unfortunately, they also have incredibly great mortgage rates. but, it comes with the cost of them being horrible to their customers...

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Product or Service Quality
1.6 (57 reviews)
1.8 (13 reviews)
Reviewer's quote

This company advertises attractive rates, but has poor service. The appraiser they sent was here for maybe 20 min and the resulting appraisal had numerous omissions and inaccuracies on my home and the neighborhood, which resulted in a low Loan-To-Value number. I informed both the appraisal company...

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...In my case the AIMLoan INCOMPETENT SERVICE translated to LOST of my TIME and MONEY. DO NOT TRUST THIS LENDER. ..

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Interest Rate
2.8 (45 reviews)
3.2 (14 reviews)
Reviewer's quote

I decided to refinance my existing FHA loan into a conventional loan as this would save me a bit on P&I (due to a lower interest rate), as well as doing away with a $200. 00 a month mortgage insurance premium. I began this process at the beginning of October, sending all requested documents...

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I originally decided to go with AIM loans because of the much lower interest rate than any of my local lenders. AIM loans called me within 15 minutes of submitting an application on 7/13/2015. I advised I was in the process of selling my current home and looking to purchase a new build...

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Website
2.3 (44 reviews)
2.8 (13 reviews)
Reviewer's quote

Sitting at the closing table right now....John Ruskin was is our Loan Officer and was on top of everything! Attorney even stated it was the lowest rate that he has seen and couldn’t believe how low the lender fees are....as a former loan officer myself I have to say that John Ruskin went over and...

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Too suspicious and googled this website to find multiple complaints. It was not clear why their seemed to be truth in advertising and just who was responsible and Aim provided no explanation or assurances other than to insist they were the lowest ptice mortgage. X X X X X X X X X X X X X X X X X X...

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Sebonic Financial and Aimloan Pros and Cons

Pros
  • Interest rate
  • Rates
  • Initial response
  • Web site
  • Loan originator
  • Loan originator was patient and responsive
Cons
  • Customer service
  • Unprofessional
  • Total lack of communication
  • Terrible customer service
  • Ethics
  • Underwriter

Sebonic Financial and Aimloan Most Positive Reviews

Top rated reviews
5

Oct 26th (Sunday) I reached out on-line to Sebonic to inquire about a loan for my new home purchase....on Nov 28th I cl...

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4.8

We have a number of repairs to do to the tune of $90K(Katrina damage to a 100 year old house.) Both employed, excellent...

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5

Was worried we wouldn't meet the rate lock date, but everything went as planned and we closed on time. I do wish...

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4.3

If I would have read all of these complaints before I applied for refinancing with AIM I probably would have been...

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Sebonic Financial and Aimloan Most Critical Reviews

Lowest rated reviews
1

After a thorough review with Keith Moore September 14 of my employment and income Sebonic ran my credit and per...

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1

I am only writing the truth and only the truth about this so called as they say "ethical company". I figured I could ge...

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1

After six weeks of interminable frustration with Sebonic/Cardinal Financial, I severed all business relationships with...

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1

AIM is a nightmare!!!! Run don't look back and stay away. We locked our rate they said we didn't need a 45 day lock....

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Sebonic Financial and Aimloan Latest Reviews

Recent published reviews
5

Sitting at the closing table right now....John Ruskin was is our Loan Officer and was on top of everything! Attorney...

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1.6

Run Run Run from this company. They get full points for starting the process like they are a professional run outfit, bu...

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1.9

TWO MONTHS!! Rate locked for 6 weeks. Started sending in requested info. Always some problem with it so more and more in...

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2.4

they have terrible customer service. unfortunately, they also have incredibly great mortgage rates. but, it comes with...

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Sebonic Financial and Aimloan Products and Services

Most reviewed product and services
  • Sebonic Financial Mortgage (33 reviews)
  • Sebonic Financial Refinance (12 reviews)
  • Sebonic Financial Customer Care (9 reviews)
  • Aimloan Mortgage (21 reviews)
  • Aimloan Loan Refinance (5 reviews)
  • Aimloan Customer Care (3 reviews)