PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aimloan and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aimloan
Quicken Loans

Aimloan and Quicken Loans Overview

Total reviews 50 915
Company responses 0 0
Issues resolved 0 4

Aimloan and Quicken Loans Consumer Ratings

Rank
62 out of 900 in Loans and Mortgages category
125 out of 900 in Loans and Mortgages category
Interest Rate
23 in category
100 in category
Customer service
45 in category
151 in category
Product or Service Quality
71 in category
128 in category
Website
41 in category
76 in category

Aimloan and Quicken Loans Rating Details

Interest Rate
3.2 (14 reviews)
1.9 (266 reviews)
Reviewer's quote

I originally decided to go with AIM loans because of the much lower interest rate than any of my local lenders. AIM loans called me within 15 minutes of submitting an application on 7/13/2015. I advised I was in the process of selling my current home and looking to purchase a new build...

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I have an existing mortgage loan with Quicken and wanted to refinance just to get a lower interest rate and to lower my monthly payment. I don't want to take out any extra money. I am never late on my payments, I have excellent income, my credit is excellent, and I fully qualified...

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Customer service
2.2 (13 reviews)
1.3 (344 reviews)
Reviewer's quote

they have terrible customer service. unfortunately, they also have incredibly great mortgage rates. but, it comes with the cost of them being horrible to their customers...

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...Their customer service and competence of job duty should be written as a textbook of "How to not do business". A simple home refinance that they said would take 3 weeks still is not completed after 4. 5 months...

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Product or Service Quality
1.8 (13 reviews)
1.4 (309 reviews)
Reviewer's quote

...In my case the AIMLoan INCOMPETENT SERVICE translated to LOST of my TIME and MONEY. DO NOT TRUST THIS LENDER. ..

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...My advice would be to work with an actual broker who can likely provide more personalized service and a better overall experience..

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Website
2.8 (13 reviews)
2.2 (298 reviews)
Reviewer's quote

Too suspicious and googled this website to find multiple complaints. It was not clear why their seemed to be truth in advertising and just who was responsible and Aim provided no explanation or assurances other than to insist they were the lowest ptice mortgage. X X X X X X X X X X X X X X X X X X...

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...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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Aimloan and Quicken Loans Pros and Cons

Pros
  • Web site
  • Loan originator
  • Loan originator was patient and responsive
  • Website
  • Interest rate
  • Speed
Cons
  • Terrible customer service
  • Ethics
  • Underwriter
  • Customer service
  • Totally incompetent
  • Whole process

Aimloan and Quicken Loans Most Positive Reviews

Top rated reviews
4.8

We have a number of repairs to do to the tune of $90K(Katrina damage to a 100 year old house.) Both employed, excellent...

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5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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4.3

If I would have read all of these complaints before I applied for refinancing with AIM I probably would have been...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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Aimloan and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

I am only writing the truth and only the truth about this so called as they say "ethical company". I figured I could ge...

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1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

AIM is a nightmare!!!! Run don't look back and stay away. We locked our rate they said we didn't need a 45 day lock....

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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Aimloan and Quicken Loans Latest Reviews

Recent published reviews
1.6

Run Run Run from this company. They get full points for starting the process like they are a professional run outfit, bu...

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1.5

Asked to get some 20k from my equity in the home previously financed by QL, just to meet out my financial hardships...

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2.4

they have terrible customer service. unfortunately, they also have incredibly great mortgage rates. but, it comes with...

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No votes

NTalked to a person o 9-9-20 Wednesday
Shea Gillis. 480 548 4037. # 84037
She said she would call me on Thursday at 2pm
No...

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Aimloan and Quicken Loans Products and Services

Most reviewed product and services
  • Aimloan Mortgage (21 reviews)
  • Aimloan Loan Refinance (5 reviews)
  • Aimloan Customer Care (3 reviews)
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (156 reviews)
  • Quicken Loans Mortgage (128 reviews)