PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aimloan and Loan Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aimloan
Loan Depot

Aimloan and Loan Depot Overview

Total reviews 50 349
Company responses 0 0
Issues resolved 0 1

Aimloan and Loan Depot Consumer Ratings

Rank
62 out of 906 in Loans and Mortgages category
138 out of 906 in Loans and Mortgages category
Interest Rate
19 in category
61 in category
Customer service
38 in category
95 in category
Website
38 in category
108 in category
Product or Service Quality
58 in category
90 in category

Aimloan and Loan Depot Rating Details

Interest Rate
3.2 (14 reviews)
2.1 (163 reviews)
Reviewer's quote

I originally decided to go with AIM loans because of the much lower interest rate than any of my local lenders. AIM loans called me within 15 minutes of submitting an application on 7/13/2015. I advised I was in the process of selling my current home and looking to purchase a new build...

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After starting mortgage refinance applications with a couple of different lenders, Loan Depot offered to "beat or match" the interest rate the others were offering, and even sent a Closing Document to show how quickly they could get this done so I decided to terminate my other applications. Now, 8...

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Customer service
2.2 (13 reviews)
1.4 (199 reviews)
Reviewer's quote

they have terrible customer service. unfortunately, they also have incredibly great mortgage rates. but, it comes with the cost of them being horrible to their customers...

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...Customer service is not good, have to email at least every week to see what is going on because they do not communicate with you. 4 months of giving them everything they asked for..

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Website
2.8 (13 reviews)
1.8 (152 reviews)
Reviewer's quote

Too suspicious and googled this website to find multiple complaints. It was not clear why their seemed to be truth in advertising and just who was responsible and Aim provided no explanation or assurances other than to insist they were the lowest ptice mortgage. X X X X X X X X X X X X X X X X X X...

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...I sent emails and messages on thier website and called every number they had. Called again the third day same message. Finally the afternoon of the third day I got a call and she said she didn't know anything and she would let me know when she found out...

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Product or Service Quality
1.8 (13 reviews)
1.4 (173 reviews)
Reviewer's quote

...In my case the AIMLoan INCOMPETENT SERVICE translated to LOST of my TIME and MONEY. DO NOT TRUST THIS LENDER. ..

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...I am amazed with the terrible service and incompetence afforded me as a returning client. Pathetic!!!! They need a new team! AM..

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Aimloan and Loan Depot Pros and Cons

Pros
  • Web site
  • Loan originator
  • Loan originator was patient and responsive
  • Refinancing at a lower rate
  • Interest rate
  • Impressed with the ability to lie
Cons
  • Terrible customer service
  • Ethics
  • Underwriter
  • Customer service
  • Dishonest loan practices
  • Broken promises

Aimloan and Loan Depot Most Positive Reviews

Top rated reviews
4.8

We have a number of repairs to do to the tune of $90K(Katrina damage to a 100 year old house.) Both employed, excellent...

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5

Working with Eric and Daniel was a very nice experience. The entire loan process took from Feburary 8th to Feburary 30th...

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4.3

If I would have read all of these complaints before I applied for refinancing with AIM I probably would have been...

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5

Been dealing with them since april its now august supposed to close in June have been getting Friday evening calls...

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Aimloan and Loan Depot Most Critical Reviews

Lowest rated reviews
1

I am only writing the truth and only the truth about this so called as they say "ethical company". I figured I could ge...

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1

Issue still has not been resolved and I am turning them into BBB. Who is also aware of this company.

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1

AIM is a nightmare!!!! Run don't look back and stay away. We locked our rate they said we didn't need a 45 day lock....

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1

I first tried SunTrust mortgage and got screwed on the appraisal. Loan depot listened to what happened and said ...

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Aimloan and Loan Depot Latest Reviews

Recent published reviews
1.6

Run Run Run from this company. They get full points for starting the process like they are a professional run outfit, bu...

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1

i have been on the phone for three hours trying to get a copy of the reciept that they recieved when they paid Southern...

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2.4

they have terrible customer service. unfortunately, they also have incredibly great mortgage rates. but, it comes with...

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1.3

I closed my loan application after 6 weeks. I am amazed with the terrible service and incompetence afforded me as a retu...

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Aimloan and Loan Depot Products and Services

Most reviewed product and services
  • Aimloan Mortgage (21 reviews)
  • Aimloan Loan Refinance (5 reviews)
  • Aimloan Loan (3 reviews)
  • Loan Depot Customer Care (61 reviews)
  • Loan Depot Loan Refinance (51 reviews)
  • Loan Depot Loan (43 reviews)