PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Agoda and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Agoda
Travelocity

Agoda and Travelocity Overview

Total reviews 784 831
Company responses 0 0
Issues resolved 5 1

Agoda and Travelocity Consumer Ratings

Rank
85 out of 579 in Travel Agencies category
121 out of 579 in Travel Agencies category
Customer service
70 in category
116 in category
Exchange, Refund and Cancellation Policy
58 in category
80 in category
Website
96 in category
106 in category
Value for money
57 in category
77 in category

Agoda and Travelocity Rating Details

Customer service
1.5 (241 reviews)
1.1 (216 reviews)
Reviewer's quote

...The website says refund will be received after 30 DAYS!!!! It has been way over 30 days and no refund as well as no way of contacting customer service. The help centre is a joke. It goes right back to the FAQs...

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...THEY LIE AND DO NOT HAVE any customer service, they never even listened, after hours on chat site, cant contact the, Worst company ever, I travel often both personal and the business i own. they seem to treat customers like dirt, crooked sleazy , never use them . Never..

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Exchange, Refund and Cancellation Policy
1.5 (216 reviews)
1.2 (186 reviews)
Reviewer's quote

...com say its your problem, then you say its not then the hotel day its Agodas problem and youre all *** messing me around to avoid cancellation for whatever reason. WILL NEVER USE ANY OF YOU AGAIN. *** YOU!!!..

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I booked the wrong hotel, cancelled, was told Id get a refund and still havent. Called customer service, on hold over an hour, still no human, when chatting its a robot that doesnt comprehend English very well, cant answer simple questions or respond. Travelocity is obviously a scam..

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Website
1.8 (200 reviews)
1.6 (204 reviews)
Reviewer's quote

...Would like to sort out Terrible service and website quite inadequate..

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Tried booking vacation and their website errors out and I dont get a confirmation. However, it charged my credit card 3 separate times! No one answers the phone and their website doesnt work! How can they still be in business????..

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Value for money
2 (189 reviews)
1.6 (136 reviews)
Reviewer's quote

...Our next distress was finding the money to feed ourselves for the week (£150) Furthermore, extra petrol was also needed to drive to Newquay. Agoda and Hoseasons completely ruined our holiday. We have been offered no explanation as to why our booking was not passed onto Sandymouth...

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They did not find my reservations and charmed more money..

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Agoda and Travelocity Pros and Cons

Pros
  • Online option for hotel booking
  • Cheap prices
  • Tired of filling this rubbish
  • Will never use again
  • Website
  • E-mail confirmation
Cons
  • Poor customer service
  • Lack of contact
  • Uncontactable
  • Poor customer service
  • Long wait times on phone
  • Support for problems

Agoda and Travelocity Most Positive Reviews

Top rated reviews
5

Received a mail of cancellation after payment done ..

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4.8

, Loveland, CO, aint. #752596552922.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

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5

I have Accidentally booked a hotel and within a minute i have cancelled it. So i requested a refund from agoda. The...

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4.7

Just want to know when my account will be credited back the $308

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Agoda and Travelocity Most Critical Reviews

Lowest rated reviews
1

When you book at Agoda, be very careful!!! Once I've made a reservation, the website gave me error and I went straight t...

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1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

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1

I made a booking through agoda with ID 78396745. To be safe, i had called hotel to reconfirm, but hotel told me that...

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1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

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Agoda and Travelocity Latest Reviews

Recent published reviews
No votes

Leave for vacation was not approved

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No votes

I need to change de name in the flight

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No votes

I already purchase hotel after that i cancel my booking room. So i just agoda refund my money

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1.3

We booked a rental car due to PANDEMIC, Wanted to add days or cancel. the lead on their site says " Free cancel "...

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Agoda and Travelocity Products and Services

Most reviewed product and services
  • Agoda Room Booking (224 reviews)
  • Agoda Customer Care (70 reviews)
  • Agoda Property Listing (8 reviews)
  • Travelocity Flight Booking (147 reviews)
  • Travelocity Customer Care (63 reviews)
  • Travelocity Room Booking (49 reviews)