PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Agoda and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Agoda
Travelocity

Agoda and Travelocity Overview

Total reviews
374
655
Company responses
0
0
Issues resolved
3
0

Travelocity was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 655 reviews. It is 281 reviews more than Agoda received since Jan 4, 2013.

Agoda and Travelocity Consumer Ratings

Rank
128 out of 667 in Travel Agencies category
118 out of 667 in Travel Agencies category
Customer service
84 in category
110 in category
Exchange, Refund and Cancellation Policy
65 in category
86 in category
Website
105 in category
97 in category

According to consumer ratings and reviews, Travelocity ranks 10 points higher in the Travel Agencies category than Agoda. People gave Agoda 1.3 stars for Customer service criterion in Travel Agencies category and it is 174 points higher than the worst rated brand in this category. At the same time, Travelocity was rated 1.1 stars for Customer service criterion in this category and it is 148 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Agoda has a higher rating than Travelocity. Regarding Website criterion, consumers gave Agoda 1.5 stars and it is 59% greater than other in category. Travelocity however was rated 1.7 stars and it is 62% greater than other in category.

Agoda and Travelocity Rating Details

Customer service
1.3 (128 reviews)
1.1 (135 reviews)
Reviewer's quote

...I contact Agoda customer service. They said that there is nothing to do with them and asked me to contact the hotel. The hotel replied that I have to deal with Agoda directly as my booking is with Agoda...

Wendal

...Travelocity horrible customer service . I dialed direct hotel tried to connect girl she wouldnt let me just kept saying oh I cant get through lies scams disgusted..

Stefanos
Exchange, Refund and Cancellation Policy
1.3 (111 reviews)
1.1 (110 reviews)
Reviewer's quote

I booked the wrong ibis hotel in Bali and there was no refunds if it was cancelled. Fred was really helpful and got the hotel to wave the cancellation fee so we could book the other ibis hotel..

PissedConsumer1758879

...I bought the cancellation policy and was told the policy is for medical emergency only. Bottom line is they would not switch my flight to two days later nor would they refund any money. They did tell me that I could purchase another flight for full price...

ELIZABETH B
Website
1.5 (108 reviews)
1.7 (133 reviews)
Reviewer's quote

This is the worst booking website people. I tried to contact them but only a *** robot spoke and if you make any mistakes while choosing the hotel and wanna contact AGODA then it is the most difficult thing that you will have to do..

PissedConsumer1743896

I tried to cancel it on the website but it kept telling me that there were no rooms available. So I called to see if they could help me, the lady on the phone after a back and fourth conversation stating that if i already have a room why can;t i just cancel 1 day well she finally agreed to call the...

Antigone B

Agoda and Travelocity Pros and Cons

Pros
  • Online option for hotel booking
  • Tired of filling this rubbish
  • Cheap prices
  • Will never use again
  • E-mail confirmation
  • Website
Cons
  • Poor customer service
  • Lack of contact
  • Customer service
  • Poor customer service
  • Outright lies
  • Huge hassle

Agoda and Travelocity Most Positive Reviews

Top rated reviews
5

Received a mail of cancellation after payment done ..

4.2

I get it, the weather is bad this winter. So hire more cust. service reps! A hold time of one hour is not acceptable....

Agoda and Travelocity Most Critical Reviews

Lowest rated reviews
1

When you book at Agoda, be very careful!!! Once I've made a reservation, the website gave me error and I went straight t...

1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

Agoda and Travelocity Latest Reviews

Recent published reviews

I noticed that my card was used to pay for agoda booking and i want to cancel it

Read all 374 reviews

we booked Puerto Rico and got stuck in the largest earthquakes in history there. We contacted Travelocity numerous...

Read all 655 reviews

Agoda and Travelocity Products and Services

Most reviewed product and services
  • Agoda Room Booking (148 reviews)
  • Agoda Customer Care (40 reviews)
  • Agoda Property Listing (5 reviews)
  • Travelocity Flight Booking (138 reviews)
  • Travelocity Customer Care (49 reviews)
  • Travelocity Room Booking (30 reviews)