PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Agoda and Priceline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Agoda
Priceline

Agoda and Priceline Overview

Total reviews
281
1318
Company responses
0
0
Issues resolved
2
6

Priceline was first mentioned on PissedConsumer on Jul 15, 2007 and since then this brand received 1318 reviews. It is 1037 reviews more than Agoda received since Jan 4, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Agoda customer support team than with Priceline customer service.

Agoda and Priceline Consumer Ratings

Rank
129 out of 695 in Travel Agencies category
123 out of 695 in Travel Agencies category
Customer service
94 in category
93 in category
Exchange, Refund and Cancellation Policy
69 in category
73 in category
Website
112 in category
95 in category

According to consumer ratings and reviews, Priceline ranks 6 points higher in the Travel Agencies category than Agoda. People gave Agoda 1.2 stars for Customer service criterion in Travel Agencies category and it is 160 points higher than the worst rated brand in this category. At the same time, Priceline was rated 1.2 stars for Customer service criterion in this category and it is 161 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Agoda has a higher rating than Priceline. Regarding Website criterion, consumers gave Agoda 1.5 stars and it is 56% greater than other in category. Priceline however was rated 1.7 stars and it is 63% greater than other in category.

Agoda and Priceline Rating Details

Customer service
1.2 (109 reviews)
1.2 (368 reviews)
Reviewer's quote

...I am trying many times to contact their customer care but can't succeeded. I want my refund...

Catlin

Quoted price was not honored was over charged given a runaround to try to straiten out there customer service is a joke . they booked a hotel for me and left me stuck at airport for 10 hours had to rent another car from different car from diff rental co to get to hotel . Called many times to...

Arthur L
Exchange, Refund and Cancellation Policy
1.2 (96 reviews)
1.1 (321 reviews)
Reviewer's quote

customer care not receiving phone

Edana

I was supposed to get a refund and I didn't get the full amount of my refund and everytime I call it's BS..

Altha
Website
1.5 (93 reviews)
1.7 (297 reviews)
Reviewer's quote

Showed a different amount on website and I was charged another number - and after cancellation (which took less than 1 minute) it now says - the refund can take upto 30 days!!!!..

Ronisha B

I like this website not only because of the multiple options that gives you to choose your airplane ticket, but I don't know why I also like its design. It's friendlier and its not so visually overwhelming..

Aleysha

Agoda and Priceline Pros and Cons

Pros
  • Online option for hotel booking
  • Tired of filling this rubbish
  • Cheap prices
  • Complete dishonest business model
  • Price
  • Website
Cons
  • Poor customer service
  • Lack of contact
  • Anything about their service worst experience in my life
  • Horrible customer service
  • Did not receive refund
  • Given the runaround

Agoda and Priceline Most Positive Reviews

Top rated reviews
4

just like my experienced with my last booking last month though resolved after several emails thanks to PISSED CONSUMER....

5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

Agoda and Priceline Most Critical Reviews

Lowest rated reviews
1

When you book at Agoda, be very careful!!! Once I've made a reservation, the website gave me error and I went straight t...

1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

Agoda and Priceline Latest Reviews

Recent published reviews

My booking id -436014041
I want change check in date 10/12/10
Check out date 11/12/19

Read all 281 reviews
1

I was supposed to get a refund and I didn't get the full amount of my refund and everytime I call it's BS

Read all 1318 reviews

Agoda and Priceline Products and Services

Most reviewed product and services
  • Agoda Room Booking (120 reviews)
  • Agoda Customer Care (30 reviews)
  • Agoda Property Listing (4 reviews)
  • Priceline Room Booking (146 reviews)
  • Priceline Flight Booking (133 reviews)
  • Priceline Car Rental Booking (63 reviews)