PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Agoda and Lastminute as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Agoda
Lastminute

Agoda and Lastminute Overview

Total reviews 784 432
Company responses 0 0
Issues resolved 5 4

Agoda and Lastminute Consumer Ratings

Rank
84 out of 578 in Travel Agencies category
128 out of 578 in Travel Agencies category
Customer service
No votes
120 in category
Exchange, Refund and Cancellation Policy
No votes
85 in category
Website
No votes
125 in category
Value for money
No votes
69 in category

Agoda and Lastminute Rating Details

Customer service
No votes
1.1 (210 reviews)
Reviewer's quote

...The website says refund will be received after 30 DAYS!!!! It has been way over 30 days and no refund as well as no way of contacting customer service. The help centre is a joke. It goes right back to the FAQs...

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...Poor customer service well actually not poor its should be NO customer service..

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Exchange, Refund and Cancellation Policy
No votes
1.2 (182 reviews)
Reviewer's quote

...com say its your problem, then you say its not then the hotel day its Agodas problem and youre all *** messing me around to avoid cancellation for whatever reason. WILL NEVER USE ANY OF YOU AGAIN. *** YOU!!!..

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...Due to COVID all flights were cancelled In April 2020 and requested a Full refund. After numerous email / telephone calls to lastminute. com and being sent in continuous circles, I was informed in SEPTEMBER 2020 that a flight credit had been provided by the airline...

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Website
No votes
1.4 (176 reviews)
Reviewer's quote

...Would like to sort out Terrible service and website quite inadequate..

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...There are no longer contact details on the website and few details online for contact with the company..

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Value for money
No votes
1.7 (153 reviews)
Reviewer's quote

...Our next distress was finding the money to feed ourselves for the week (£150) Furthermore, extra petrol was also needed to drive to Newquay. Agoda and Hoseasons completely ruined our holiday. We have been offered no explanation as to why our booking was not passed onto Sandymouth...

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...saying your refund of £953 is ready, it will be going into your account between 5-15 days! And a separate email informing me that the other £1600 of my money has gone to another voucher! Which I don't want! I selected cash refund!! I need a customer email that will actually work!!...

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Agoda and Lastminute Pros and Cons

Pros
  • Online option for hotel booking
  • Cheap prices
  • Tired of filling this rubbish
  • Easy to book
  • Nil
  • Easy booking
Cons
  • Poor customer service
  • Lack of contact
  • Uncontactable
  • Appalling customer service
  • Difficult to contact
  • No contact possible with customers

Agoda and Lastminute Most Positive Reviews

Top rated reviews
5

Received a mail of cancellation after payment done ..

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5

Thanks for the refund great service ,

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5

I have Accidentally booked a hotel and within a minute i have cancelled it. So i requested a refund from agoda. The...

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5

Hello,
Yesterday I got email from you that refund process for my reservation of package flight + hotel is completed. But...

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Agoda and Lastminute Most Critical Reviews

Lowest rated reviews
1

When you book at Agoda, be very careful!!! Once I've made a reservation, the website gave me error and I went straight t...

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1

I booked a hotel room in London for 6 nights at £637 through Lastminute.com. They billed my credit card but never gave...

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1

I made a booking through agoda with ID 78396745. To be safe, i had called hotel to reconfirm, but hotel told me that...

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1

My son bought tickets for me for Christmas 2015 to go and see the touring production of 'Strictly Come Dancing' at Wembl...

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Agoda and Lastminute Latest Reviews

Recent published reviews
No votes

Leave for vacation was not approved

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1.8

I booked a hotel in Banff, Canada on 29 January and paid £158.96. I cancelled the hotel booking in March when travel to...

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No votes

I already purchase hotel after that i cancel my booking room. So i just agoda refund my money

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1

PRE Booked flights using my credit card (party of 6) in September 2019 for Cardiff to Malaga return in MAY 2020 and all...

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Agoda and Lastminute Products and Services

Most reviewed product and services
  • Agoda Room Booking (224 reviews)
  • Agoda Customer Care (70 reviews)
  • Agoda Property Listing (8 reviews)
  • Lastminute Flight Booking (97 reviews)
  • Lastminute Customer Care (21 reviews)
  • Lastminute Website (7 reviews)