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Agoda

Hotels and Resorts
  • 1 ISSUES RESOLVED
  • 64 TOTAL REVIEWS
  • $15.7K CLAIMED LOSSES
  • $713 AVERAGE LOSS
1.3
Customer service
Website
Billing Practices
Exchange, Refund and Cancellation Policy
Staff

No items

Customers don't like

  • Poor customer service2
  • Customer service2
  • Customer care service2
  • Worst experience in my life with a online booking hotel1
  • Unpredictable1
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Festiva

Hotels and Resorts
Has verified representatives
  • 3 ISSUES RESOLVED
  • 84 COMPANY RESPONSES
  • 386 TOTAL REVIEWS
  • $980K CLAIMED LOSSES
  • $7.1K AVERAGE LOSS
2.2
Customer service
Website
Billing Practices
Exchange, Refund and Cancellation Policy
Staff
  • Location 5
  • Parking 4
  • Customer service 3
  • Savings 2
  • Front desk attendants 2

Customers don't like

  • Customer service12
  • Time wasted on phone lies4
  • Trying to charge inappropriate fees3
  • Eventual scam3
  • Deceitfulness the company uses3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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