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Agoda

Hotels and Resorts
  • 1 ISSUES RESOLVED
  • 51 TOTAL REVIEWS
  • $11.2K CLAIMED LOSSES
  • $746 AVERAGE LOSS
1.3
Customer service
Website
Billing Practices
Exchange, Refund and Cancellation Policy
Staff

No items

Customers don't like

  • Poor customer service2
  • Customer care service2
  • Unpredictable1
  • That agoda customer service is dishonest and unprofessional1
  • Market manager1
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Festiva

Hotels and Resorts
Has verified representatives
  • 3 ISSUES RESOLVED
  • 380 TOTAL REVIEWS
  • $970K CLAIMED LOSSES
  • $7.1K AVERAGE LOSS
1.8
Customer service
Website
Billing Practices
Exchange, Refund and Cancellation Policy
Staff
  • Location 5
  • Parking 4
  • Customer service 3
  • Savings 2
  • Front desk attendants 2

Customers don't like

  • Customer service11
  • Time wasted on phone lies3
  • Deceitfulness the company uses3
  • Trying to charge inappropriate fees2
  • How they manage money2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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