PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Agoda as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
Agoda

Expedia and Agoda Overview

Total reviews 2355 875
Company responses 0 0
Issues resolved 12 7

Expedia and Agoda Consumer Ratings

Rank
107 out of 588 in Travel Agencies category
87 out of 588 in Travel Agencies category
Customer service
100 in category
No votes
Exchange, Refund and Cancellation Policy
84 in category
No votes
Website
88 in category
No votes
Product or Service Quality
80 in category
No votes

Expedia and Agoda Rating Details

Customer service
1.2 (683 reviews)
No votes
Reviewer's quote

Expedia customer service said they can't do anything about it as it's the insurance company that billed it. ..

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There is no customer service cell and numbers provided on website are closed. If you send the email on customer service email address provided, there is automatic reply with states neither head or tail. The hotel does not issue cash memo for the money paid...

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Exchange, Refund and Cancellation Policy
1.2 (626 reviews)
No votes
Reviewer's quote

...I thought that a flight insurance protection plan will protect me from any cancellation either by me or by the airline. I didn't cancel the flight, but the airline did. It was Philippine Airlines (PAL) that cancelled the flight due to the Covid pandemic...

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Automatic cancellation. When I can get back my money..

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Website
2 (611 reviews)
No votes
Reviewer's quote

...Therefore, I booked a flight to Saipan on the EXPEDIA website on October 29, 2020. Itinerary #755423****729 Ticket 016373****020 A total of CA $2,899. 27 Due to the impact of the epidemic, I had to cancel this flight...

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Hi I did reservation over Agoda website and when I arrived to my destination we had assigned other room different we booked very Dirty bedsheet and floor room, we ask housekeeper to clean and never did ,we fund Bed bugs everywhere I have videos and pics they handle it very bad..

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Product or Service Quality
1.4 (560 reviews)
No votes
Reviewer's quote

...Their customer service is appalling. They do not read their emails correctly, or transfer you to some one who can assist. Our Trip was cancelled due to COVID -19 and our trip was made by STA travel who has gone into liquidation...

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...The property manager informed us to NOT contact the building service for any issues. yet they did not respond to our requests or issues that we brought to their attention. It brought us to the conclusion that the property is being leased/rented illegally...

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Expedia and Agoda Pros and Cons

Pros
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
  • Online option for hotel booking
  • Cheap prices
  • Tired of filling this rubbish
Cons
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • Poor customer service
  • Lack of contact
  • Uncontactable

Expedia and Agoda Most Positive Reviews

Top rated reviews
5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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5

Received a mail of cancellation after payment done ..

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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5

I have Accidentally booked a hotel and within a minute i have cancelled it. So i requested a refund from agoda. The...

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Expedia and Agoda Most Critical Reviews

Lowest rated reviews
1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

When you book at Agoda, be very careful!!! Once I've made a reservation, the website gave me error and I went straight t...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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1

I made a booking through agoda with ID 7839****. To be safe, i had called hotel to reconfirm, but hotel told me that...

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Expedia and Agoda Latest Reviews

Recent published reviews
1

Still haven't had a call returned or a dime of money refunded

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1

There is no customer service cell and numbers provided on website are closed.
If you send the email on customer service e...

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No votes

Havent received a refund yet even though I cancelled less than 24 hours.

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No votes

Price of Sparkling Hill Resort in Vernon Drop 40 percent.

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Expedia and Agoda Products and Services

Most reviewed product and services
  • Expedia Flight Booking (405 reviews)
  • Expedia Room Booking (145 reviews)
  • Expedia Travel Insurance (66 reviews)
  • Agoda Room Booking (240 reviews)
  • Agoda Property Listing (8 reviews)
  • Agoda Flight Booking (4 reviews)