PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Agoda as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
Agoda

Expedia and Agoda Overview

Total reviews 2278 775
Company responses 0 0
Issues resolved 12 5

Expedia and Agoda Consumer Ratings

Rank
107 out of 576 in Travel Agencies category
84 out of 576 in Travel Agencies category
Customer service
101 in category
No votes
Exchange, Refund and Cancellation Policy
85 in category
No votes
Website
85 in category
No votes
Product or Service Quality
85 in category
No votes

Expedia and Agoda Rating Details

Customer service
1.2 (652 reviews)
No votes
Reviewer's quote

15 am I was call customer service they told me if you want move another room My kids scared from cockroach thats why I moved to another room it was too much hassle for me take my all stuff from one room to another room with my kids and also at second day they didnt give me the room service and it...

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...The website says refund will be received after 30 DAYS!!!! It has been way over 30 days and no refund as well as no way of contacting customer service. The help centre is a joke. It goes right back to the FAQs...

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Exchange, Refund and Cancellation Policy
1.2 (596 reviews)
No votes
Reviewer's quote

...for two nights but upon arrival at hotel we were told we needed to pay an additional charge of $50 so reservation was canceled I have been trying to get a refund since the cancellation on the 26th of august with no...

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...Please refund my account. Amy Hamilton 503-385-3304..

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Website
2 (587 reviews)
No votes
Reviewer's quote

I asked to be rescheduled for Sunday, Aug 30 (same exact flight) and found that the ticket on your website was shown as $600. So the difference in the price i had to pay was about $200 (which i would have done rather than purchasing anew ticket for 600$). YOU HAVE PUBLICLY ANNOUNCED THAT THIS...

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...Would like to sort out Terrible service and website quite inadequate..

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Product or Service Quality
1.4 (525 reviews)
No votes
Reviewer's quote

Calling to respond to the insult experience as a result of choosing Expedia , service. Ready to post everyday the negative experience every day for one year..

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...Excellent service..

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Expedia and Agoda Pros and Cons

Pros
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
  • Online option for hotel booking
  • Cheap prices
  • Tired of filling this rubbish
Cons
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • Poor customer service
  • Lack of contact
  • Uncontactable

Expedia and Agoda Most Positive Reviews

Top rated reviews
5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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5

Received a mail of cancellation after payment done ..

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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5

I have Accidentally booked a hotel and within a minute i have cancelled it. So i requested a refund from agoda. The...

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Expedia and Agoda Most Critical Reviews

Lowest rated reviews
1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

When you book at Agoda, be very careful!!! Once I've made a reservation, the website gave me error and I went straight t...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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1

I made a booking through agoda with ID 78396745. To be safe, i had called hotel to reconfirm, but hotel told me that...

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Expedia and Agoda Latest Reviews

Recent published reviews
1

I stayed in a dirty room that was not cleaned or not cleaned well in June. Even had lines in bath tub. I requested motel...

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No votes

i already made a booking but i didn't receive my id number.

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No votes

It wont let me complete the booking tells me theres a problem with my payment information

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No votes

I had cancelled the booking because my visa approval to enter the country got rejected because of covid19. But still i...

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Expedia and Agoda Products and Services

Most reviewed product and services
  • Expedia Flight Booking (400 reviews)
  • Expedia Customer Care (147 reviews)
  • Expedia Room Booking (139 reviews)
  • Agoda Room Booking (223 reviews)
  • Agoda Customer Care (70 reviews)
  • Agoda Property Listing (8 reviews)