PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Agoda as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Expedia and Agoda Overview

Total reviews
Company responses
Issues resolved

Expedia was first mentioned on PissedConsumer on Aug 7, 2007 and since then this brand received 1985 reviews. It is 1618 reviews more than Agoda received since Jan 4, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Expedia customer support team and Agoda customer service.

Expedia and Agoda Consumer Ratings

100 out of 667 in Travel Agencies category
128 out of 667 in Travel Agencies category
Customer service
No votes
84 in category
No votes
104 in category
Exchange, Refund and Cancellation Policy
No votes
64 in category

According to consumer ratings and reviews, Expedia ranks 28 points higher in the Travel Agencies category than Agoda.

Expedia and Agoda Rating Details

Customer service
No votes
1.3 (128 reviews)
Reviewer's quote

...room with a balcony than we could have gotten the condo at shores of panama!! And Expedia doesn't care! I'll stay home before I book threw them again worst customer service...

Angela C

...I contact Agoda customer service. They said that there is nothing to do with them and asked me to contact the hotel. The hotel replied that I have to deal with Agoda directly as my booking is with Agoda...

No votes
1.6 (107 reviews)
Reviewer's quote

...while all these can be resolved if they just go to their website and pull the information out. I am really disappointed and never use Expedia again..

Mingqing S

This is the worst booking website people. I tried to contact them but only a *** robot spoke and if you make any mistakes while choosing the hotel and wanna contact AGODA then it is the most difficult thing that you will have to do..

Exchange, Refund and Cancellation Policy
No votes
1.3 (110 reviews)
Reviewer's quote

...I would like a refund. Byron Riley..


I booked the wrong ibis hotel in Bali and there was no refunds if it was cancelled. Fred was really helpful and got the hotel to wave the cancellation fee so we could book the other ibis hotel..


Expedia and Agoda Pros and Cons

  • Price comparisons
  • Easy website
  • Lower price
  • Online option for hotel booking
  • Tired of filling this rubbish
  • Cheap prices
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • Poor customer service
  • Lack of contact
  • Customer service

Expedia and Agoda Most Positive Reviews

Top rated reviews

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...


Received a mail of cancellation after payment done ..

Expedia and Agoda Most Critical Reviews

Lowest rated reviews

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...


When you book at Agoda, be very careful!!! Once I've made a reservation, the website gave me error and I went straight t...

Expedia and Agoda Latest Reviews

Recent published reviews

We rented a car and collision insurance through Expedia. Total price that we were supposed to be charged at the counter...

Read all 1985 reviews

I have made a booking for two rooms and will be check in to tok aman bali beach resort, the payment was successful...

Read all 367 reviews

Expedia and Agoda Products and Services

Most reviewed product and services
  • Expedia Flight Booking (382 reviews)
  • Expedia Customer Care (124 reviews)
  • Expedia Room Booking (104 reviews)
  • Agoda Room Booking (146 reviews)
  • Agoda Customer Care (40 reviews)
  • Agoda Property Listing (5 reviews)