PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Agoda and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Agoda
1.9
Expedia
2.0
Agoda
Expedia

Agoda and Expedia Overview

Total reviews 6143 20392
Company responses 0 0
Issues resolved 98 214

Agoda and Expedia Consumer Ratings

Rank
78 out of 873 in Travel category
68 out of 873 in Travel category
Customer service
67 in category
64 in category
Exchange, Refund and Cancellation Policy
69 in category
67 in category
Website
84 in category
64 in category
Value for money
56 in category
54 in category

Agoda and Expedia Rating Details

Customer service
1.7
(2052 reviews)
1.8
(8261 reviews)
Reviewer's quote

...At least fifty contacts showed no competence and I don't know what their job was as customer service but it was crazy how they didn't want to help. Then yous keep getting emails to complete surveys...

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Today I experienced amazing customer service with Expedia Agent Belli He was knowledgeable concerned apologetic and overall clearly helpful in getting my issue resolved Thank You Belli I hope your reward for helping me from this dire sitiation gain you the 5 star rewards a customer service...

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Exchange, Refund and Cancellation Policy
1.7
(1835 reviews)
1.7
(7425 reviews)
Reviewer's quote

...97 for a $315 room Made cancellation but worried I am still being charged even though booking site clearly said NO cancellation fee Please explain Ref R481119****..

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...Plus, I did it on my own and cancelled the earlier reservation and to get my refund I have to wait 7-10 business days, even though Expedia only took 1 minute to take my money!! This company is running a scam operation and probably making millions off of these delaying tactics!!..

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Website
1.9
(1823 reviews)
2.1
(7091 reviews)
Reviewer's quote

I know this as the Agoda website requests that I enter the CVC number on my credit card just prior to booking and/or payment: B) When displaying the total amount to pay on the Agoda booking page, one item states: 'price includes Tourism tax' (10RM per day). Can you kindly advise if Agoda itemised...

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...I won't bother with Expedia ever again, there are many other options out there with a better built website..

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Value for money
2
(1704 reviews)
2.1
(6695 reviews)
Reviewer's quote

...our money and trust is gone. no proper contact details available..

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...Not value for money..

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Agoda and Expedia Pros and Cons

Pros
  • I want a refund
  • Online option for hotel booking
  • I want to full refund
  • Easy to book
  • No pros
  • Easy booking
Cons
  • Poor customer service
  • No customer service
  • Lack of contact
  • Customer service
  • Extremely poor customer service
  • No customer service

Agoda and Expedia Most Positive Reviews

Top rated reviews
5

I have Accidentally booked a hotel and within a minute i have cancelled it. So i requested a refund from agoda. The...

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5

Was able to get a room with a up charge. Which this hotel claims its wheel chair accessible room and pool . Well there i...

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5

Due to the philippine presidential announcement on lock down of manila we have to postpone booking for
March 17-19 to pas...

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5

Nothing. I'm all set and figured out what the charge was for. No need for further contact at this time.

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Agoda and Expedia Most Critical Reviews

Lowest rated reviews
1

Charged my credit card even though I had selected pay later.
No way to get connected with customer service. Robotic chat...

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1

I bought, tickets, I bought insurance , Global Cancelation Plan, I just wanted to make a change , nothing. But they will...

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1

I just booked. However within halfhour realized it was over 200 miles away. I been trying to cancel for more than...

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1

I tried to book my flight and a car rental at the same time. The reservation would not process. It said there was an...

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Agoda and Expedia Latest Reviews

Recent published reviews
1

I've been speaking with Agoda WhatsApp, and on ph to Asia contact center. Hours upon hours if back and forth. Oyo hotel...

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5

Nothing I love Expedia I dont understand why you think Im pissed if I need anything Ill let you know please understand

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1

Did not realise I was using Agoda
Being ripped off by Agoda charged $367.97 for a $315 room
Made cancellation but worried...

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1.9

I was charged for switching dates, AND Expedia failed to deliver.
Plus, I did it on my own and cancelled the earlier rese...

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