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Agoda

Hotels and Resorts
  • 1 ISSUES RESOLVED
  • 84 TOTAL REVIEWS
  • $16.4K CLAIMED LOSSES
  • $654 AVERAGE LOSS
1.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff

No items

Customers don't like

  • Poor customer service3
  • Worst experience in my life with a online booking hotel2
  • Unpredictable2
  • Customer service2
  • Customer care service2
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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1909 TOTAL REVIEWS
  • $940K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • In past no problems 4

Customers don't like

  • Extremely poor customer service49
  • Customer service27
  • Lack of response from expedia21
  • Substandard service16
  • False claims13
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1507685

The room I have booked at Aparthotel Adler in Luzern, Switzerland on 22-23 June wasn't available. I arrived at the hotel on 22 June at 2pm, and was told by the management that there is a mistake made by the Agoda website.There was no room available.After waiting for three hours I had to go back to Zurich. Very terrible and disappointing experience, especially considering that it was my first time booking with Agoda.Please kindly refund the payment you have taken for the room I have never been able to use.Sincerely, Eugenia.

Anonymous
#1316237

Dear Sir,

I booked hotel for stay 4 days at Agoda . which booking ID is 204774237 ( Voucher Attached).

I Dicuss With Mr.Manish (Mobile No. 9795568825) They Were Informed Me That Hotel Tariff Is High Compare With Your Booking Traiff So He Suggest Me For Cancel The Booking

Please Solve My Issue

With Regards

Vikash Garg