PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Agoda and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Agoda
Expedia

Agoda and Expedia Overview

Total reviews 784 2283
Company responses 0 0
Issues resolved 5 12

Agoda and Expedia Consumer Ratings

Rank
84 out of 577 in Travel Agencies category
106 out of 577 in Travel Agencies category
Customer service
No votes
No votes
Exchange, Refund and Cancellation Policy
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Website
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Value for money
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Agoda and Expedia Rating Details

Customer service
No votes
No votes
Reviewer's quote

...The website says refund will be received after 30 DAYS!!!! It has been way over 30 days and no refund as well as no way of contacting customer service. The help centre is a joke. It goes right back to the FAQs...

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While making international flight reservations for 17 I experienced hands down the worst customer service from a service provider in 30 years of my career. Working under critical time and financial constraints, I was hampered by a website with bugs. Pricing varied from minute to minute...

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Exchange, Refund and Cancellation Policy
No votes
No votes
Reviewer's quote

...com say its your problem, then you say its not then the hotel day its Agodas problem and youre all *** messing me around to avoid cancellation for whatever reason. WILL NEVER USE ANY OF YOU AGAIN. *** YOU!!!..

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...but when I went to the hotel he told me that my reservation had not arrived at the hotel and since that date I am at war with the hotel and with expedia for refund my money and I am still waiting for resolving this issue until now . this issue takes ID number: [REQ: M-29898071] and attached to an official response from the hotel admitting that my reservation has not been received, which led to the loss of my vacation and my money. We have lived...

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Website
No votes
No votes
Reviewer's quote

...Would like to sort out Terrible service and website quite inadequate..

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I asked to be rescheduled for Sunday, Aug 30 (same exact flight) and found that the ticket on your website was shown as $600. So the difference in the price i had to pay was about $200 (which i would have done rather than purchasing anew ticket for 600$). YOU HAVE PUBLICLY ANNOUNCED THAT THIS...

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Value for money
No votes
No votes
Reviewer's quote

...Our next distress was finding the money to feed ourselves for the week (£150) Furthermore, extra petrol was also needed to drive to Newquay. Agoda and Hoseasons completely ruined our holiday. We have been offered no explanation as to why our booking was not passed onto Sandymouth...

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...Enough money for that. And the rooms now paid for and I can't stay in. The room I'm out...

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Agoda and Expedia Pros and Cons

Pros
  • Online option for hotel booking
  • Cheap prices
  • Tired of filling this rubbish
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
Cons
  • Poor customer service
  • Lack of contact
  • Uncontactable
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Agoda and Expedia Most Positive Reviews

Top rated reviews
5

Received a mail of cancellation after payment done ..

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5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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5

I have Accidentally booked a hotel and within a minute i have cancelled it. So i requested a refund from agoda. The...

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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Agoda and Expedia Most Critical Reviews

Lowest rated reviews
1

When you book at Agoda, be very careful!!! Once I've made a reservation, the website gave me error and I went straight t...

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1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

I made a booking through agoda with ID 78396745. To be safe, i had called hotel to reconfirm, but hotel told me that...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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Agoda and Expedia Latest Reviews

Recent published reviews
No votes

Leave for vacation was not approved

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No votes

I'm very mad I call 4 hours ago she told me my flight was booked and it's not I want a phone call asap 586 738 8692

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No votes

I already purchase hotel after that i cancel my booking room. So i just agoda refund my money

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1.2

While making international flight reservations for 17 I experienced hands down the worst customer service from a service...

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Agoda and Expedia Products and Services

Most reviewed product and services
  • Agoda Room Booking (224 reviews)
  • Agoda Customer Care (70 reviews)
  • Agoda Property Listing (8 reviews)
  • Expedia Flight Booking (400 reviews)
  • Expedia Customer Care (148 reviews)
  • Expedia Room Booking (139 reviews)