PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Agoda and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Agoda
Expedia

Agoda and Expedia Overview

Total reviews
290
1975
Company responses
0
0
Issues resolved
2
11

Expedia was first mentioned on PissedConsumer on Aug 7, 2007 and since then this brand received 1975 reviews. It is 1685 reviews more than Agoda received since Jan 4, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Agoda customer support team and Expedia customer service.

Agoda and Expedia Consumer Ratings

Rank
128 out of 696 in Travel Agencies category
100 out of 696 in Travel Agencies category
Customer service
95 in category
103 in category
Exchange, Refund and Cancellation Policy
70 in category
75 in category
Website
114 in category
72 in category

According to consumer ratings and reviews, Expedia ranks 28 points higher in the Travel Agencies category than Agoda. People gave Agoda 1.2 stars for Customer service criterion in Travel Agencies category and it is 160 points higher than the worst rated brand in this category. At the same time, Expedia was rated 1.1 stars for Customer service criterion in this category and it is 152 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Agoda has a higher rating than Expedia. Regarding Website criterion, consumers gave Agoda 1.5 stars and it is 55% greater than other in category. Expedia however was rated 2 stars and it is 72% greater than other in category.

Agoda and Expedia Rating Details

Customer service
1.2 (110 reviews)
1.1 (512 reviews)
Reviewer's quote

...I am trying many times to contact their customer care but can't succeeded. I want my refund...

Catlin

...room with a balcony than we could have gotten the condo at shores of panama!! And Expedia doesn't care! I'll stay home before I book threw them again worst customer service...

Angela C
Exchange, Refund and Cancellation Policy
1.2 (97 reviews)
1.1 (461 reviews)
Reviewer's quote

customer care not receiving phone

Edana

...11 refund allocated from original $1100 fare. Expedia is still harassing me and not paying. I copy a email Refund Processed Passenger(s): DAS/ROHAN Expedia...

Ujjal D
Website
1.5 (93 reviews)
2 (478 reviews)
Reviewer's quote

Showed a different amount on website and I was charged another number - and after cancellation (which took less than 1 minute) it now says - the refund can take upto 30 days!!!!..

Ronisha B

...while all these can be resolved if they just go to their website and pull the information out. I am really disappointed and never use Expedia again..

Mingqing S

Agoda and Expedia Pros and Cons

Pros
  • Online option for hotel booking
  • Tired of filling this rubbish
  • Cheap prices
  • Price comparisons
  • Easy website
  • Lower price
Cons
  • Poor customer service
  • Lack of contact
  • Terrible customer service
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Agoda and Expedia Most Positive Reviews

Top rated reviews
4

just like my experienced with my last booking last month though resolved after several emails thanks to PISSED CONSUMER....

5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

Agoda and Expedia Most Critical Reviews

Lowest rated reviews
1

When you book at Agoda, be very careful!!! Once I've made a reservation, the website gave me error and I went straight t...

1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

Agoda and Expedia Latest Reviews

Recent published reviews

I had not done any booking through agoda , I had searched and inputted my credit card details to check the hotel price...

Read all 290 reviews

The bank still didn't release the hold on the amount of the ticket

Read all 1975 reviews

Agoda and Expedia Products and Services

Most reviewed product and services
  • Agoda Room Booking (124 reviews)
  • Agoda Customer Care (30 reviews)
  • Agoda Property Listing (4 reviews)
  • Expedia Flight Booking (381 reviews)
  • Expedia Customer Care (124 reviews)
  • Expedia Room Booking (103 reviews)