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Agoda
Expedia

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Agoda

Agoda

1.3
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 190 TOTAL REVIEWS
Rank
137 out of 682
in Travel Agencies category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    130
  • SUCCESSFUL
    64%
  • AVG CALL DURATION
    01:43
  • ISSUES RESOLVED
    2%
Top Products and Services
1.6
102 reviews
2.2
26 reviews
Expedia

Expedia

1.5
  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1965 TOTAL REVIEWS
Rank
99 out of 682
in Travel Agencies category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    6
  • SUCCESSFUL
    67%
  • AVG CALL DURATION
    09:55
  • ISSUES RESOLVED
    0%
Top Products and Services
1.6
381 reviews
1.6
123 reviews
1.6
102 reviews

How would you compare Agoda vs Expedia?

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Anonymous
#1724541
Customer service
my grandmother can do better than agota
Anonymous
#1507685

The room I have booked at Aparthotel Adler in Luzern, Switzerland on 22-23 June wasn't available. I arrived at the hotel on 22 June at 2pm, and was told by the management that there is a mistake made by the Agoda website.There was no room available.After waiting for three hours I had to go back to Zurich. Very terrible and disappointing experience, especially considering that it was my first time booking with Agoda.Please kindly refund the payment you have taken for the room I have never been able to use.Sincerely, Eugenia.

Anonymous
#1316237

Dear Sir,

I booked hotel for stay 4 days at Agoda . which booking ID is 204774237 ( Voucher Attached).

I Dicuss With Mr.Manish (Mobile No. 9795568825) They Were Informed Me That Hotel Tariff Is High Compare With Your Booking Traiff So He Suggest Me For Cancel The Booking

Please Solve My Issue

With Regards

Vikash Garg

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