PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Booking and Agoda as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Booking
Agoda

Booking and Agoda Overview

Total reviews 184 815
Company responses 0 0
Issues resolved 2 6

Booking and Agoda Consumer Ratings

Rank
42 out of 320 in Travel category
85 out of 580 in Travel Agencies category
Customer service
35 in category
66 in category
Website
37 in category
90 in category
Exchange, Refund and Cancellation Policy
37 in category
53 in category
Price Affordability
40 in category
69 in category

Booking and Agoda Rating Details

Customer service
1.5 (62 reviews)
1.5 (250 reviews)
Reviewer's quote

...I own my own business and no customer service and this place doesn't have any. I had left 2 messages with owner with NO returned call. I took pictures of this horrible room if you need proof of this room of disaster..

Read full review

...Better understanding of banking and single use cards is needed by the company and better contact information and better customer service is so badly needed by Agoda!..

Read full review
Website
1.9 (57 reviews)
1.8 (211 reviews)
Reviewer's quote

I had made a confirmation at a hotel and checked in on a Friday evening, On Monday morning when I was going to checkout I had noticed that the website booking. com had charged me the security deposit which was not normal for this hotel (I had stayed there before) and found it strange that the front...

Read full review

Hi I did reservation over Agoda website and when I arrived to my destination we had assigned other room different we booked very Dirty bedsheet and floor room, we ask housekeeper to clean and never did ,we fund Bed bugs everywhere I have videos and pics they handle it very bad..

Read full review
Exchange, Refund and Cancellation Policy
1.2 (56 reviews)
1.5 (225 reviews)
Reviewer's quote

...com about a refund (Amount of $104. 95) for a cancellation on June 25th to the Hamptons Inn in Athens Ohio. I made AND cancelled the reservation all in the same day...

Read full review

...How can I cancel my booking and get refund?..

Read full review
Price Affordability
1.7 (51 reviews)
2.2 (172 reviews)
Reviewer's quote

...and if you don't show up exactly at the check-in time and don't contact them over the phone a few days ahead, they will sell your room to others at a higher prices and pretended innocently that they never received your reservation and blame everything on the booking agency. Plus, that's not what you are suppose to say to your guests! Why would I care that if you are having dinner with your family or not and the manager said that because she was annoyed by us (great, because...

Read full review

i book a room and received confirmation email from agoda but when arrived to hotel they said we dont offer that price and is agoda's website error. So I have to leave there and find another hotel..

Read full review

Booking and Agoda Pros and Cons

Pros
  • Hard to get customer service
  • Ease of seeing many hotel prices at one time
  • Easy to use website and app
  • Online option for hotel booking
  • Cheap prices
  • Tired of filling this rubbish
Cons
  • Terrible customer service
  • Refund policy
  • To cancel the non-refund policy
  • Poor customer service
  • Lack of contact
  • Uncontactable

Booking and Agoda Most Positive Reviews

Top rated reviews
5

I reserved a room for the wrong day, my mistake. I immediately called the hotel who told me they were sold out anyway....

Read full review
5

Received a mail of cancellation after payment done ..

Read full review
5

I try. To many time to get my confirmation number and PIN number to check my reservation June 16 / 19. Greek town...

Read full review
5

I have Accidentally booked a hotel and within a minute i have cancelled it. So i requested a refund from agoda. The...

Read full review

Booking and Agoda Most Critical Reviews

Lowest rated reviews
1

I have been using booking.com for a long time for my business and leisure trips. And, I was always happy with the servic...

Read full review
1

When you book at Agoda, be very careful!!! Once I've made a reservation, the website gave me error and I went straight t...

Read full review
1

We had 4 days at the Majestic Colonial resort booked through booking.com. We left on the last day covered in painful...

Read full review
1

I made a booking through agoda with ID 7839****. To be safe, i had called hotel to reconfirm, but hotel told me that...

Read full review

Booking and Agoda Latest Reviews

Recent published reviews
No votes

trying to cancel a reservation. trying to cancel reservation and it won't let me. I need to cancel nobody charge my car.

Read full review
No votes

My account shows as payment debit from agoda. I have tried calling you however I do not have a booking so cannot...

Read full review
No votes

The tv did not work, the sheets were disgusting, the microwave was disgusting, there was blood stains on the wall, no...

Read full review
No votes

This has been agreed with the property to change dates on a non change because of not knowing when we can enter country...

Read full review

Booking and Agoda Products and Services

Most reviewed product and services
  • Booking Room Booking (39 reviews)
  • Booking Red Roof Inn Room Booking (2 reviews)
  • Booking Travel Review Listing (2 reviews)
  • Agoda Room Booking (229 reviews)
  • Agoda Property Listing (8 reviews)
  • Agoda Flight Booking (4 reviews)