PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Agoda and Booking as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Agoda
Booking

Agoda and Booking Overview

Total reviews
795
168
Company responses
0
0
Issues resolved
5
2

Agoda and Booking Consumer Ratings

Rank
95 out of 569 in Travel Agencies category
40 out of 313 in Travel category
Customer service
No votes
31 in category
Exchange, Refund and Cancellation Policy
No votes
39 in category
Website
No votes
29 in category
Value for money
No votes
36 in category

Agoda and Booking Rating Details

Customer service
No votes
1.5 (54 reviews)
Reviewer's quote

...The hotel fell extremely short and quality and customer service. After a week and constant emails to Agoda CS all Im getting is generic replies, each time from a different person..

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Why do you make the customers call Booking. com just to change any little detail about a reservation? What ever happened to customer service? And they will put you on hold forever! But you better stay on the line to straighten it out otherwise they will charge you for everything you didnt even do...

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Exchange, Refund and Cancellation Policy
No votes
1.2 (47 reviews)
Reviewer's quote

Went can i get back my refund ! You already cancel my order . So how ?..

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...the night and it's not even a full 24 hrs I'm not happy at all because of how we were treated and how we didn't even feel safe at all we feel that we need a refund please thank you Mrs....

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Website
No votes
2.1 (47 reviews)
Reviewer's quote

...com but the response directed me to the Agoda website without any customer support that I can refer to. Call failed to get through to a customer support office as well. Overall, bad marketing(website) for consumer with no reference to customer service officer or help..

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I had made a confirmation at a hotel and checked in on a Friday evening, On Monday morning when I was going to checkout I had noticed that the website booking. com had charged me the security deposit which was not normal for this hotel (I had stayed there before) and found it strange that the front...

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Value for money
No votes
1.6 (42 reviews)
Reviewer's quote

put on wait after discussing problem with room - told I would wait 5 min - waited 12 min Requested manager due to inability to get authorization to refund money or any answers, in fact. put on wait again with a I will try to get my supervisor. Customer rep came back to ask if I took any photos of...

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...I also lost my job due to COVID-19 and even in this hardship they will not refund my money. Have been a long time customer with Booking. com but no longer...

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Agoda and Booking Pros and Cons

Pros
  • Online option for hotel booking
  • Cheap prices
  • Tired of filling this rubbish
  • Hard to get customer service
  • Ease of seeing many hotel prices at one time
  • Wrong advertisement
Cons
  • Poor customer service
  • Uncontactable
  • Lack of contact
  • Terrible customer service
  • Refund policy
  • Wrong pricing

Agoda and Booking Most Positive Reviews

Top rated reviews
5

Received a mail of cancellation after payment done ..

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5

I reserved a room for the wrong day, my mistake. I immediately called the hotel who told me they were sold out anyway....

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5

DATE ERROR, MISTAKE CHOOSE HOTEL AREA ..

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5

I try. To many time to get my confirmation number and PIN number to check my reservation June 16 / 19. Greek town...

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Agoda and Booking Most Critical Reviews

Lowest rated reviews
1

When you book at Agoda, be very careful!!! Once I've made a reservation, the website gave me error and I went straight t...

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1

I have been using booking.com for a long time for my business and leisure trips. And, I was always happy with the servic...

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1

I made a booking through agoda with ID 78396745. To be safe, i had called hotel to reconfirm, but hotel told me that...

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1

We had 4 days at the Majestic Colonial resort booked through booking.com. We left on the last day covered in painful...

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Agoda and Booking Latest Reviews

Recent published reviews
No votes

Agoda Cant get hold of the partner

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2.1

Why do you make the customers call Booking.com just to change any little detail about a reservation? What ever happened...

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2.4

Following hotel reviews and ratings on Agoda I booked a 4* hotel. The hotel fell extremely short and quality and...

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No votes

I need to cancel my reservation due to COVID-19.
I keep getting the same message even after I enter my confirmation # fol...

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Agoda and Booking Products and Services

Most reviewed product and services
  • Agoda Room Booking (228 reviews)
  • Agoda Customer Care (66 reviews)
  • Agoda Property Listing (9 reviews)
  • Booking Room Booking (33 reviews)
  • Booking Customer Care (14 reviews)
  • Booking Red Roof Inn Room Booking (2 reviews)