PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Airbnb and Agoda as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Airbnb
Agoda

Airbnb and Agoda Overview

Total reviews 1334 821
Company responses 0 0
Issues resolved 20 6

Airbnb and Agoda Consumer Ratings

Rank
43 out of 320 in Travel category
84 out of 580 in Travel Agencies category
Customer service
No votes
66 in category
Website
No votes
92 in category
Exchange, Refund and Cancellation Policy
No votes
51 in category
Product or Service Quality
No votes
51 in category

Airbnb and Agoda Rating Details

Customer service
No votes
1.6 (253 reviews)
Reviewer's quote

...Her cabin is beautiful but her customer service and loyalty to her costumers are beyond poor. I would not recommend this place to anyone. And Airbnb did nothing to accommodate my loss and all they said was their will b a penalty to the host...

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...Better understanding of banking and single use cards is needed by the company and better contact information and better customer service is so badly needed by Agoda!..

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Website
No votes
1.8 (213 reviews)
Reviewer's quote

I have found a contact number for Airbnb Uk but no one answers and a message says no help available - go to help page on website - you can see I am having no joy with that! I sent many messages all weekend including the following - Good morning, I waited for hours yesterday having been told that...

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Hi I did reservation over Agoda website and when I arrived to my destination we had assigned other room different we booked very Dirty bedsheet and floor room, we ask housekeeper to clean and never did ,we fund Bed bugs everywhere I have videos and pics they handle it very bad..

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Exchange, Refund and Cancellation Policy
No votes
1.5 (227 reviews)
Reviewer's quote

...which was the friday we received bad news that were unable to come because of renovations so our weekend was canceled they gave us options of receiving a refund of waiting till the next weekend we said no problem we will wait after waiting a whole other week it was the same *** it was said that he canceled our booking and sent back the money on the 3rd saturday this was uncalled for they canceled on us twice for what...

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I've been rejected and i need my refund. Please thank you !..

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Product or Service Quality
No votes
1.9 (150 reviews)
Reviewer's quote

I am unhappy with the service provided by airbnb support and I feel that having to explain my situation to various different people every time using an airbnb bot is unefficient, there should be a direct email address that people can use to contact airbnb directly when there is a problem like the...

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So, I asked a refund to Agoda Costumer Service through Pissed Consumer Team. How can I get my refund for the cancelled booking even though I already paid on time? Attached in this email is the picture of my deposit slip paid for Biller Name: Dragonpay Corporation with the Account No: 007107****...

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Airbnb and Agoda Pros and Cons

Pros
  • Variety of homes and prices
  • Variety of homes
  • Option of staying in a house
  • Online option for hotel booking
  • Cheap prices
  • Tired of filling this rubbish
Cons
  • Poor customer service
  • Customer service attitude
  • Disinformation
  • Poor customer service
  • Lack of contact
  • Uncontactable

Airbnb and Agoda Most Positive Reviews

Top rated reviews
5

Check-in 10/17/2014,host Frederica Derie demanding we clean shower. 10/18/ exited room, door left open purse on...

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5

Received a mail of cancellation after payment done ..

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5

This the third time i'm actually booking an apartment from airbnb. I can say airbnb did a fantastic job until today, I c...

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5

I have Accidentally booked a hotel and within a minute i have cancelled it. So i requested a refund from agoda. The...

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Airbnb and Agoda Most Critical Reviews

Lowest rated reviews
1

what a shambles! Found Secret Garden in Lymington UK on 4th, reserved it, (£55 bed no breakfast plus £60 cleaning fee -...

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1

When you book at Agoda, be very careful!!! Once I've made a reservation, the website gave me error and I went straight t...

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1

When I rented my apt with Air B&B, there was NOTHING on the site about how using the service in NYC is illegal....

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1

I made a booking through agoda with ID 7839****. To be safe, i had called hotel to reconfirm, but hotel told me that...

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Airbnb and Agoda Latest Reviews

Recent published reviews
No votes

The phone is outdated. It redirect to other means of communication.

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1

The disaster site of this world, i wish people should give a crown of fraud. I made my booking and completed my online p...

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No votes

Guest overslept and when checking room guest want to pay for extra days

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No votes

I had booked marquis beach resort goa check in 27th oct check-out 28th 2 rooms. I made the booking on pay at hotel...

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Airbnb and Agoda Products and Services

Most reviewed product and services
  • Airbnb Apartment Rental (170 reviews)
  • Airbnb House Rental (75 reviews)
  • Airbnb Property Rental (51 reviews)
  • Agoda Room Booking (230 reviews)
  • Agoda Property Listing (8 reviews)
  • Agoda Flight Booking (4 reviews)