PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Agoda and Airbnb as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Agoda
Airbnb

Agoda and Airbnb Overview

Total reviews 784 1297
Company responses 0 0
Issues resolved 5 19

Agoda and Airbnb Consumer Ratings

Rank
84 out of 577 in Travel Agencies category
43 out of 317 in Travel category
Customer service
No votes
No votes
Exchange, Refund and Cancellation Policy
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Website
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Value for money
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Agoda and Airbnb Rating Details

Customer service
No votes
No votes
Reviewer's quote

...The website says refund will be received after 30 DAYS!!!! It has been way over 30 days and no refund as well as no way of contacting customer service. The help centre is a joke. It goes right back to the FAQs...

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How can this company run a business in Canada and not have a customer service phone number in the phone list for Canada. Your website is nothing but a circle that goes nowhere when it comes to helping your customers. I'm no longer sure I want stay one...

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Exchange, Refund and Cancellation Policy
No votes
No votes
Reviewer's quote

...com say its your problem, then you say its not then the hotel day its Agodas problem and youre all *** messing me around to avoid cancellation for whatever reason. WILL NEVER USE ANY OF YOU AGAIN. *** YOU!!!..

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...The host nor Airbnb will refund our money due to their strict policy of "no cancellations" UNLESS THERE ARE EXTENUATING CIRCUMSTANCES. COVID FALLS UNDER THAT CLAUSE. We have been fighting with them since March to get a refund...

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Website
No votes
No votes
Reviewer's quote

...Would like to sort out Terrible service and website quite inadequate..

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Your website is horrible there is no customer service number to call to cancel and sending emails through your system is not working also canceling through your system is not working I follow step-by-step and it does not except. I am looking to cancel my November 3 trip to Mexico due to the fact...

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Value for money
No votes
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Reviewer's quote

...Our next distress was finding the money to feed ourselves for the week (£150) Furthermore, extra petrol was also needed to drive to Newquay. Agoda and Hoseasons completely ruined our holiday. We have been offered no explanation as to why our booking was not passed onto Sandymouth...

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...Excellent value for money and the hosts were always helpful. So, I've lucked out on the actual staying experience, and I hope this will continue! However..

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Agoda and Airbnb Pros and Cons

Pros
  • Online option for hotel booking
  • Cheap prices
  • Tired of filling this rubbish
  • Variety of homes and prices
  • Variety of homes
  • Option of staying in a house
Cons
  • Poor customer service
  • Lack of contact
  • Uncontactable
  • Poor customer service
  • Customer service attitude
  • Disinformation

Agoda and Airbnb Most Positive Reviews

Top rated reviews
5

Received a mail of cancellation after payment done ..

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5

Check-in 10/17/2014,host Frederica Derie demanding we clean shower. 10/18/ exited room, door left open purse on...

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5

I have Accidentally booked a hotel and within a minute i have cancelled it. So i requested a refund from agoda. The...

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5

This the third time i'm actually booking an apartment from airbnb. I can say airbnb did a fantastic job until today, I c...

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Agoda and Airbnb Most Critical Reviews

Lowest rated reviews
1

When you book at Agoda, be very careful!!! Once I've made a reservation, the website gave me error and I went straight t...

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1

what a shambles! Found Secret Garden in Lymington UK on 4th, reserved it, (£55 bed no breakfast plus £60 cleaning fee -...

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1

I made a booking through agoda with ID 78396745. To be safe, i had called hotel to reconfirm, but hotel told me that...

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1

When I rented my apt with Air B&B, there was NOTHING on the site about how using the service in NYC is illegal....

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Agoda and Airbnb Latest Reviews

Recent published reviews
No votes

Leave for vacation was not approved

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1

CI hosted back in January 2020. It was my first time hosting and I followed the instructions from Airbnb to receive a...

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No votes

I already purchase hotel after that i cancel my booking room. So i just agoda refund my money

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No votes

Hello,
I am currently booked in a place that was falser advertised. There is construction everywhere and there are two ol...

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Agoda and Airbnb Products and Services

Most reviewed product and services
  • Agoda Room Booking (224 reviews)
  • Agoda Customer Care (70 reviews)
  • Agoda Property Listing (8 reviews)
  • Airbnb Apartment Rental (166 reviews)
  • Airbnb Customer Care (118 reviews)
  • Airbnb House Rental (75 reviews)