PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wen and African Pride as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wen
African Pride

Wen and African Pride Overview

Total reviews
1782
102
Company responses
0
0
Issues resolved
2
0

Wen was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 1782 reviews. It is 1680 reviews more than African Pride received since Nov 30, 2010.

Wen and African Pride Consumer Ratings

Rank
109 out of 1215 in Cosmetics and Personal Care category
178 out of 1215 in Cosmetics and Personal Care category
Customer service
62 in category
193 in category
Website
83 in category
198 in category
Product or Service Quality
101 in category
186 in category

According to consumer ratings and reviews, Wen ranks 69 points higher in the Cosmetics and Personal Care category than African Pride. People gave Wen 2 stars for Customer service criterion in Cosmetics and Personal Care category and it is 359 points higher than the worst rated brand in this category. At the same time, African Pride was rated 1.1 stars for Customer service criterion in this category and it is 228 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Wen has a higher rating than African Pride. Regarding Product or Service Quality criterion, consumers gave Wen 2 stars and it is 76% greater than other in category. African Pride however was rated 1.4 stars and it is 56% greater than other in category.

Wen and African Pride Rating Details

Customer service
2 (242 reviews)
1.1 (28 reviews)
Reviewer's quote

...they said I was not a verified customer. I have bank statements that prove I paid for their products from 2007-2017. It has been very stressful for me to lose my hair...

Eldean

...I am reporting you to the BBB to let them know YOU as a company cannot or will not give a customer the satisfaction and serving them correctly or even sending ME another relaxer. I sent her my email and gave her my phone number and i haven't heard a peep..

tracie m
Website
2.4 (228 reviews)
1.4 (26 reviews)
Reviewer's quote

I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

Zaiah

Hi you guys never got back in touch with me and I am looking a lawyer the lease you could have done was get in touch with me

PissedConsumer1697388
Product or Service Quality
2 (223 reviews)
1.4 (36 reviews)
Reviewer's quote

I think Wen was singled out by some hair dresser with their own product line. How could it be on the market for so long without any problems and all of a sudden common sence goes out the window and there are all these victims that lost half their hair in one washing and used it again and lost the...

Devorah

I have been searching for a product for my natural curly hair to bring out my curls with out friz. I came upon curl activator moisturizer jelly I put it all over my hair and it left white flakes all thru my hair and it was hard to get out I had to wash it out not pleased I spent 6 dollars just to...

Danny

Wen and African Pride Pros and Cons

Pros
  • Smell
  • How it makes my hair feel and look
  • Product
  • Cons loss of hair
  • Before this incident great
  • Affordable
Cons
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice
  • False advertisement that states all natural and safe
  • Hair came out on both sides of my head
  • Hair came out in the back of my head

Wen and African Pride Most Positive Reviews

Top rated reviews
5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

5

They removed it from the market with NO replacement product AT ALL. I have tried many and NONE compares. The olive oil p...

Wen and African Pride Most Critical Reviews

Lowest rated reviews
1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

1

I bought this product 2 days ago, for my edges, The product is much softer than the products I usually use, When I used...

Wen and African Pride Latest Reviews

Recent published reviews

I have dial several numbers and automatically hang up...i want to cancel my subscription

Read all 1782 reviews
1

I have been searching for a product for my natural curly hair to bring out my curls with out friz. I came upon curl...

Read all 102 reviews

Wen and African Pride Products and Services

Most reviewed product and services
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (175 reviews)
  • African Pride Olive Miracle Relaxer Conditioner (21 reviews)
  • African Pride Hair Care (11 reviews)
  • African Pride Conditioner (7 reviews)