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Aflac

Insurance
Has verified representatives
  • 0 ISSUES RESOLVED
  • 65 COMPANY RESPONSES
  • 203 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $3.9K AVERAGE LOSS

Not enough votes to show an average rating

Customer service
Website
Diversity of Products or Services
Billing Practices
Staff
  • Agent 1

Customers don't like

  • Customer service4
  • Wont contact me2
  • Very poor service2
  • Very poor2
  • No communication with policy holder about claim status2
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  • 0 ISSUES RESOLVED
  • 350 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $11.7K AVERAGE LOSS

Not enough votes to show an average rating

Customer service
Website
Diversity of Products or Services
Billing Practices
Staff
  • Some people at customer service 5
  • Customer service reps who genuinely tried to help 4
  • Agents admit website is a fail 4
  • Agent 4
  • Website access 2

Customers don't like

  • Customer service33
  • Poor billing system12
  • Long hold times5
  • Poor website4
  • Slow pre-authorization3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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