PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Combined Insurance and Aflac as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Combined Insurance
Aflac

Combined Insurance and Aflac Overview

Total reviews 401 353
Company responses 2 95
Issues resolved 0 2

Combined Insurance and Aflac Consumer Ratings

Rank
137 out of 1079 in Insurance category
83 out of 1079 in Insurance category
Customer service
85 in category
105 in category
Product or Service Quality
93 in category
129 in category
Website
131 in category
124 in category
Billing Practices
87 in category
124 in category

Combined Insurance and Aflac Rating Details

Customer service
1.6 (169 reviews)
1.5 (153 reviews)
Reviewer's quote

...the customer service are rude and have little knowledge of what is going on with your claim. They do not have direct deposit so by the time your claim is completed the processing service they send your check in the mail. At that time your bills are in default...

Read full review

...I have spoken with over 35 customer service reps they all were unknowledgeable and very unprofessional. This the worst company. I am currently seeking legal assistance..

Read full review
Product or Service Quality
1.6 (149 reviews)
1.4 (133 reviews)
Reviewer's quote

...Customer service told me to submit claim online and then fax the application. Thats' redundant why have online claims then?..

Read full review

...they tell you oh were just very busy will get to it when we get to it so the bottom line is the representation that they make when you were signing up for service is all complete opposite of the reality when you actually do have a claim Im going on one month now from the time I filed my claim and Still...

Read full review
Website
1.8 (143 reviews)
1.8 (140 reviews)
Reviewer's quote

...Faxing and attaching documents to their website is a challenging process which they hinge the claim on. They claim no proof of docs came through regardless of a fax confirmation and screen shot of successfully attached docs. Very disappointed every time I submit a claim...

Read full review

...no need to keep calling just check the website. It doesn't matter what I do I STILL get no answers to when this will be settled. Again, I haven't had any money coming in since April...

Read full review
Billing Practices
1.8 (142 reviews)
1.5 (119 reviews)
Reviewer's quote

I called our fraud department and was given the number to combined insurance and told that they were billing under my customers wife's name. They couldn't find the policy when we called and they tried telling my customer that they were sorry, but needed a policy in order to cancel the auto debit...

Read full review

... times, (probably nine or more times in the last three months) asking them to reach out to the doctor’s office and it was not done according to the hospital billing department. I have been waiting on a claim to be processed for three months now, and now it is too late to get them a copy of that bill, because his insurance *** has already paid it and now o...

Read full review

Combined Insurance and Aflac Pros and Cons

Pros
  • Never having to deal with them
  • Totally pissed me off
  • How they made it sound so good
  • Payroll deduction
  • Security i felt while being lied too
  • Payroll deduction and claims are paid in a timely manner
Cons
  • So far my experience has made me think i made a big mistake
  • Customer service
  • Non pyment due to loop holes
  • Very poor service worthless insurance
  • Very poor customer service
  • Aflac did not truthfully represent this policy

Combined Insurance and Aflac Most Positive Reviews

Top rated reviews
5

*** *** . this company is the best ! A+ rated!!!

Read full review
5

People think that they can use Short Term Disability for many things. A pre-existing condition is one that began BEFORE...

Read full review
5

On a ladder, chickens on their roof. Chickens won. Tibia plateau fracture. ER, same day surgery. 7 days after...

Read full review
5

I had read all the complaints, while my husbands claim was being processed, I was beginning to get a little worried. My...

Read full review

Combined Insurance and Aflac Most Critical Reviews

Lowest rated reviews
1

I had our Class A For Hire 98 FLD120 and our 2008 reefer the truck for 25,000.00 the reefer 30,000.00
with a million li...

Read full review
1

I'm disturbed an appalled that my claim was denied I was diagnosed with a sudden bells paulsy which is clinically...

Read full review
1

I trusted my sales rep when asked what coverage I would need. Well of course I got hurt at work, and was off of work...

Read full review
1

I received a call from a *** Tech Support Company named Nexus Techs. The guy seems to have a heavy Indian accent and...

Read full review

Combined Insurance and Aflac Latest Reviews

Recent published reviews
No votes

Looking to check status of claim. Phone call message to person handling my claim was not returned. Generic email has bee...

Read full review
1

After being injured as a Firefighter they would deny claims and then after dropping them in 2019 they call me and tell...

Read full review
No votes

Filed accident claim for hospital, ambulance, etc. Directed to website but website does not work for filing claims OR...

Read full review
No votes

These so called adjusters paid me for an ER visit 155.00 after an accident I had,but they said didnt meet their...

Read full review

Combined Insurance and Aflac Products and Services

Most reviewed product and services
  • Combined Insurance Claim (101 reviews)
  • Combined Insurance Medical Claim (46 reviews)
  • Combined Insurance Disability Claim (21 reviews)
  • Aflac Claim (91 reviews)
  • Aflac Medical Claim (59 reviews)
  • Aflac Disability Claim (38 reviews)