PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aflac and Colonial Life as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aflac
Colonial Life

Aflac and Colonial Life Overview

Total reviews
334
1
Company responses
95
0
Issues resolved
2
0

Aflac was first mentioned on PissedConsumer on Jan 12, 2009 and since then this brand received 334 reviews. It is 333 reviews more than Colonial Life received since Jan 15, 2019.

Aflac and Colonial Life Consumer Ratings

Rank
75 out of 1882 in Insurance category
945 out of 1882 in Insurance category
Customer service
85 in category
No votes
Website
121 in category
No votes
Product or Service Quality
123 in category
No votes

According to consumer ratings and reviews, Aflac ranks 870 points higher in the Insurance category than Colonial Life. People gave Aflac 1.5 stars for Customer service criterion in Insurance category and it is 364 points higher than the worst rated brand in this category. Regarding Product or Service Quality criterion, consumers gave Aflac 1.4 stars and it is 73% greater than other in category.

Aflac and Colonial Life Rating Details

Customer service
1.5 (140 reviews)
No votes
Reviewer's quote

WAITING ON HOLD FOR 31 MINUTES FOR TECHINICAL HELP. NEVER RECIEVED

PATRICIA D

No items

Website
1.8 (127 reviews)
No votes
Reviewer's quote

...no need to keep calling just check the website. It doesn't matter what I do I STILL get no answers to when this will be settled. Again, I haven't had any money coming in since April...

Felicia-Ann M

No items

Product or Service Quality
1.4 (121 reviews)
No votes
Reviewer's quote

Had a heart attack the end of September it is now the middle of December and haven’t gotten a dime from their short term disability insurance they’re doing everything they can to get out of it saying it was a pre-existing condition

Doug A

No items

Aflac and Colonial Life Pros and Cons

Pros
  • Payroll deduction
  • Payroll deduction and claims are paid in a timely manner
  • Pay on little things when they choose
No votes
Cons
  • Very poor customer service
  • Very poor service worthless insurance
  • Aflac did not truthfully represent this policy
No votes

Aflac and Colonial Life Most Positive Reviews

Top rated reviews
5

People think that they can use Short Term Disability for many things. A pre-existing condition is one that began BEFORE...

No votes

Aflac and Colonial Life Most Critical Reviews

Lowest rated reviews
1

I'm disturbed an appalled that my claim was denied I was diagnosed with a sudden bells paulsy which is clinically...

No votes

Aflac and Colonial Life Latest Reviews

Recent published reviews

I have been trying for over two weeks to speak with my representative and have tried the office manager and district...

Read all 334 reviews

Been trying to access the Colonial life website for policy holders for weeks now and all it does is "trying to...

Read all 1 review

Aflac and Colonial Life Products and Services

Most reviewed product and services
  • Aflac Claim (88 reviews)
  • Aflac Medical Claim (59 reviews)
  • Aflac Disability Claim (36 reviews)