PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Healthcare and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Healthcare
Aetna

United Healthcare and Aetna Overview

Total reviews
731
410
Company responses
0
0
Issues resolved
4
2

United Healthcare and Aetna Consumer Ratings

Rank
197 out of 1060 in Insurance category
233 out of 1060 in Insurance category
Customer service
172 in category
188 in category
Website
190 in category
227 in category
Product or Service Quality
139 in category
174 in category
Diversity of Products or Services
204 in category
225 in category

United Healthcare and Aetna Rating Details

Customer service
1.2 (300 reviews)
1.2 (121 reviews)
Reviewer's quote

Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice told the payment had been mailed. Still waiting......... At the end of last year I dumped United Healthcare, for obvious reasons. Their employees in "customer service" are more...

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To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

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Website
1.5 (255 reviews)
1.4 (98 reviews)
Reviewer's quote

Can't login to website to check benefits. It keeps asking me for my healthsafe id. Used it earlier today...

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...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

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Product or Service Quality
1.3 (254 reviews)
1.2 (100 reviews)
Reviewer's quote

... you are going to do busy with people I was a customer up until the end of last month I moved they canceled me but assured me that they could provide the same service in the new area and they would be re-enrolling me the day which I spoke to them which like the 28th or 29th of last month 2/28/2020 before old plan ran out which was a lie I didn't find out they couldn't u...

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...The largest complaint category concerns “Problems with Product or Service. ” A close second is “Billing and Collection Issues. ” The number of complaints on Consumeraffairs...

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Diversity of Products or Services
1.3 (240 reviews)
1.2 (81 reviews)
Reviewer's quote

Claims for emergency services are never paid in a timely manner. It is not until we resubmit and complain that we are then told we have to submit notes - on every claim - you do not have the right to do this! Then notes are submitted and resubmitted with constant claims not to have received and...

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I have been using Aetna mail-order prescription services for more than ten years. And although I have occasionally had problems with the service, I never felt that I was being 'taken advantage of' to the extent that today's experience has demonstrated. Yesterday I placed an order for one of my...

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United Healthcare and Aetna Pros and Cons

Pros
  • One rep did try to help me
  • Premiums ok
  • Extremely unhappy
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
Cons
  • Customer service
  • That they lied
  • Runaround they have given me
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care

United Healthcare and Aetna Most Positive Reviews

Top rated reviews
5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

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5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

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5

Hello im a member and i just found out that u guys hire convicts with felonys of fraud to take all our information ...

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4

Aetna has declined many types of prescribed medications and continues to require a "prior authorization " that is...

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United Healthcare and Aetna Most Critical Reviews

Lowest rated reviews
1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

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1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

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1

I had just got off the phone with UCHC. My issue was my refill for promethezine. First, I was told to call back in...

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1

I have buldging disk in my neck and my job with aetna is sitting all day and I've started to be in a lot of pain so my...

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United Healthcare and Aetna Latest Reviews

Recent published reviews
1

Can't login to website to check benefits. It keeps asking me for my healthsafe id. Used it earlier today. It keeps on...

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1

Awful, awful, awful company. Unfortunately, we got stuck with Aetna when my husbands employer switched to these...

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1

UHC is now the worst healthcare insurance company in the U.S. and one of the largest in the world...sad statement. I am...

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1

the one source supplier is a joke as they charge full suggested retail and after your alliance your cost is more than wh...

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United Healthcare and Aetna Products and Services

Most reviewed product and services
  • United Healthcare Health Insurance (253 reviews)
  • United Healthcare Customer Care (68 reviews)
  • United Healthcare Medical Claim (46 reviews)
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)