PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Healthcare and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Healthcare
Aetna

United Healthcare and Aetna Overview

Total reviews 1072 491
Company responses 0 0
Issues resolved 7 4

United Healthcare and Aetna Consumer Ratings

Rank
244 out of 1822 in Insurance category
381 out of 1822 in Insurance category
Customer service
240 in category
302 in category
Product or Service Quality
206 in category
306 in category
Website
237 in category
317 in category
Reliability
193 in category
233 in category

United Healthcare and Aetna Rating Details

Customer service
1.4
(467 reviews)
1.3
(158 reviews)
Reviewer's quote

...Each customer service rep. took and asked the same information about my case, imagine the fun I had. The last supervisor rep...

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AETNA CUSTOMER SERVICE TOLD ME I HAD CHIROPRACTIC COVERAGE. THIS WAS THEIR EMPLOYEE. THEN TOLD ME I DIDN'T WHEN I ASKED ABOUT RECEIVING COPAYMENTS FOR MAY 4, 2023 TO OCTOBER 1, 2023...

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Product or Service Quality
1.5
(404 reviews)
1.3
(133 reviews)
Reviewer's quote

Greedy company that doesn't care how their referral process impacts patient quality of life. This company is actively working to prevent or significantly delay me from receiving timely care through their difficult referral process. They require your PCP to review both tests and treatment...

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Bad customer service all the time, I am so tired of this insurance co, can't wait to terminal my policy Always bad agents rude staff..

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Website
1.7
(385 reviews)
1.5
(132 reviews)
Reviewer's quote

...Their website LIES about this or else, their system is very messed up and despite being contacted about this, no one has tried to fix it. An awful company to deal with!!!..

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the aetna medicare website blocked my password manager from trying to paste in a securely generated password when trying to change my password. The website even asks people to choose a strong password, and it's hilarious that the recommended way of doing so in 2023 is blocked. Perhaps something...

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Reliability
1.5
(368 reviews)
1.3
(120 reviews)
Reviewer's quote

Took care of everything.Wonderful job.. Updated all my info and made it where my UCH acct is easy to access.

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You have been taking money out of my account for, l think years. My bank can't cancel it because you have my rounting number. I'm 75 years old and "l" need my money back. I noticed the money coming out of my account for a long time. Didnt have your phone number to get in touch, if l owed you money...

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United Healthcare and Aetna Pros and Cons

Pros
  • Extremely unhappy
  • One rep did try to help me
  • Premiums ok
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
Cons
  • Customer service
  • Runaround they have given me
  • That they lied
  • Difficulty with authorization
  • Customer service
  • Too many third parties involved

United Healthcare and Aetna Most Positive Reviews

Top rated reviews
5

Took care of everything.Wonderful job.. Updated all my info and made it where my UCH acct is easy to access.

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5

I try to call to customer service to check my kid insurance due to my kid going to dental exam at Nova family dental at...

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5

The representative I spoke with was wonderful she went above and beyond what I expected. Lol LOL she's calling me...

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5

I just called to ask what I would be covered for a glucose monitor and Karen Hayes talk to me and she gave me a lot of...

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United Healthcare and Aetna Most Critical Reviews

Lowest rated reviews
1

I tried to cancel 3 months ago, been billed and tried to cancel. They said they will refund this month 3/24 ,but not...

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1

I've been paying for an Aetna health insurance policy since January, and they've refused to pay for pretty much...

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1

I called 3 times to confirm that I have a zero copay on prescriptions. Three different customer service employees confi...

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1

You have been taking money out of my account for, l think years. My bank can't cancel it because you have my rounting...

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United Healthcare and Aetna Latest Reviews

Recent published reviews
No votes

My Father ended up in a skilled nursing facility and has United Healthcare Insurance. He should have been entitled to...

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No votes

My very much needed medication copay is very high, they told me that after Ive reached my deductible my copay will go...

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1

Among other things, I hung my phone up after 1 1/2 hours, approximately one hour and 15 minutes of which was hold time.

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No votes

I was scheduled to have cararats removed on April 3 my doctor told me the insurance would not cover the surgery I want...

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