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Aetna

Insurance
  • 2 ISSUES RESOLVED
  • 368 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $14.2K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • Price is low 3
  • Insurance company i had before aetna 3
  • Some customer service reps 2
  • Customer service representatives 2
  • Bill pay 2

Customers don't like

  • Difficulty with authorization8
  • Too many third parties involved5
  • Struggling to get consistant care5
  • Constant run around no decision makers4
  • Untruthful3
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  • 4 ISSUES RESOLVED
  • 607 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $10.7K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • One rep did try to help me 6
  • Premiums ok 4
  • Actually they were polite while lying to me 4
  • Medical claims are processed easily 3
  • Extremely unhappy 3

Customers don't like

  • Customer service22
  • That they lied5
  • Runaround they have given me5
  • Worst customer service4
  • Uncaring4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1502709

I had UHC for many years but in January 2018 we change to Aetna. I have not had any bad experience yet with Aetna is to early to know.Let's see in the future. I do hope is better than UHC.