PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aetna and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aetna
United Healthcare

Aetna and United Healthcare Overview

Total reviews 491 1071
Company responses 0 0
Issues resolved 4 7

Aetna and United Healthcare Consumer Ratings

Rank
381 out of 1822 in Insurance category
244 out of 1822 in Insurance category
Customer service
302 in category
240 in category
Product or Service Quality
306 in category
206 in category
Website
317 in category
237 in category
Billing Practices
336 in category
206 in category

Aetna and United Healthcare Rating Details

Customer service
1.3
(158 reviews)
1.4
(467 reviews)
Reviewer's quote

AETNA CUSTOMER SERVICE TOLD ME I HAD CHIROPRACTIC COVERAGE. THIS WAS THEIR EMPLOYEE. THEN TOLD ME I DIDN'T WHEN I ASKED ABOUT RECEIVING COPAYMENTS FOR MAY 4, 2023 TO OCTOBER 1, 2023...

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...Each customer service rep. took and asked the same information about my case, imagine the fun I had. The last supervisor rep...

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Product or Service Quality
1.3
(133 reviews)
1.5
(404 reviews)
Reviewer's quote

Bad customer service all the time, I am so tired of this insurance co, can't wait to terminal my policy Always bad agents rude staff..

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Greedy company that doesn't care how their referral process impacts patient quality of life. This company is actively working to prevent or significantly delay me from receiving timely care through their difficult referral process. They require your PCP to review both tests and treatment...

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Website
1.5
(132 reviews)
1.7
(385 reviews)
Reviewer's quote

the aetna medicare website blocked my password manager from trying to paste in a securely generated password when trying to change my password. The website even asks people to choose a strong password, and it's hilarious that the recommended way of doing so in 2023 is blocked. Perhaps something...

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...Their website LIES about this or else, their system is very messed up and despite being contacted about this, no one has tried to fix it. An awful company to deal with!!!..

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Billing Practices
1.2
(128 reviews)
1.6
(352 reviews)
Reviewer's quote

I changed the billing from monthly to quarterly. That way I will remember to make the payment . It is quick and easy because there is not a copay to your primary doctor...

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...Wanted to handle a billing claim from an X-ray provider. Can not find no online help. Y Then call in and you get someone from overseas, who trys hard and very polite, but just do not understand the issue..

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Aetna and United Healthcare Pros and Cons

Pros
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
  • Extremely unhappy
  • One rep did try to help me
  • Premiums ok
Cons
  • Difficulty with authorization
  • Customer service
  • Too many third parties involved
  • Customer service
  • Runaround they have given me
  • That they lied

Aetna and United Healthcare Most Positive Reviews

Top rated reviews
5

I try to call to customer service to check my kid insurance due to my kid going to dental exam at Nova family dental at...

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5

Took care of everything.Wonderful job.. Updated all my info and made it where my UCH acct is easy to access.

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5

I just called to ask what I would be covered for a glucose monitor and Karen Hayes talk to me and she gave me a lot of...

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5

The representative I spoke with was wonderful she went above and beyond what I expected. Lol LOL she's calling me...

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Aetna and United Healthcare Most Critical Reviews

Lowest rated reviews
1

My member id was over ridden by another person when i got into their navigator web. That persons history wouldvalways...

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1

Have not paid on the new code for skilled services since January 2015 to date February 24 2015 this has been ongoing...

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1

These greedy fks, are making me pay for a plan i dont use nor want, granted i have a court order to do so, but i also i...

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1

I have had United Healthcare insurance since the beginning of 2015. I have always paid my health insurance payments, how...

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Aetna and United Healthcare Latest Reviews

Recent published reviews
No votes

My very much needed medication copay is very high, they told me that after Ive reached my deductible my copay will go...

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1

I tried to cancel 3 months ago, been billed and tried to cancel. They said they will refund this month 3/24 ,but not...

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No votes

I was scheduled to have cararats removed on April 3 my doctor told me the insurance would not cover the surgery I want...

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1

Among other things, I hung my phone up after 1 1/2 hours, approximately one hour and 15 minutes of which was hold time.

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