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Aetna

Insurance
  • 2 ISSUES RESOLVED
  • 346 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $14.8K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • Price is low 3
  • Some customer service reps 2
  • Insurance company i had before aetna 2
  • Customer service representatives 2
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Difficulty with authorization7
  • Too many third parties involved5
  • Struggling to get consistant care5
  • Constant run around no decision makers4
  • Slow claims3
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  • 3 ISSUES RESOLVED
  • 537 TOTAL REVIEWS
  • $980K CLAIMED LOSSES
  • $7.5K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • One rep did try to help me 6
  • Premiums ok 4
  • Medical claims are processed easily 3
  • Actually they were polite while lying to me 3
  • Prices on marketplace 2

Customers don't like

  • Customer service21
  • Runaround they have given me5
  • Worst customer service4
  • Uncaring4
  • That they lied4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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