PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aetna and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aetna
United Healthcare

Aetna and United Healthcare Overview

Total reviews 415 741
Company responses 0 0
Issues resolved 2 4

Aetna and United Healthcare Consumer Ratings

Rank
235 out of 1079 in Insurance category
200 out of 1079 in Insurance category
Customer service
190 in category
172 in category
Product or Service Quality
176 in category
139 in category
Website
218 in category
186 in category
Billing Practices
222 in category
162 in category

Aetna and United Healthcare Rating Details

Customer service
1.2 (125 reviews)
1.2 (305 reviews)
Reviewer's quote

...Why should I file an appeal when Aetna approved it in the first place? It is stressful enough to get special services done right now during covid, add to that the lack of insurance customer service to address this mishap. It just adds more stress to the patient..

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Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice told the payment had been mailed. Still waiting......... At the end of last year I dumped United Healthcare, for obvious reasons. Their employees in "customer service" are more...

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Product or Service Quality
1.2 (104 reviews)
1.3 (262 reviews)
Reviewer's quote

...what? I could have gone to a motel six and had three meals and been charged with the low hundred dollars range instead of a bill for thousands for the same service. I need my billing looked at and corrected this email is being copied and emailed to other places including my insurance company. This is a very offended, abused, self helped, and pissed...

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... you are going to do busy with people I was a customer up until the end of last month I moved they canceled me but assured me that they could provide the same service in the new area and they would be re-enrolling me the day which I spoke to them which like the 28th or 29th of last month 2/28/2020 before old plan ran out which was a lie I didn't find out they couldn't u...

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Website
1.4 (102 reviews)
1.5 (259 reviews)
Reviewer's quote

...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

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...After enrolling, I checked their website. There were no listed in network dentists. There was not a list of in network dentists...

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Billing Practices
1.1 (101 reviews)
1.4 (237 reviews)
Reviewer's quote

Aetna Consumer ComplaintsFrom: Expert Insurance Reviews:September 21, 2019Although Aetna is not accredited with the Better Business Bureau, the company currently maintains an A+ rating. In the past three years, there have been 591 complaints filed against the company, 214 of which have been closed...

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Their address on record was incorrect in one part of their organization - the part that communicates a billing payment issue - and correct in all other areas of the company. I promptly paid the outstanding balance on the phone (2 hrs ago) and have been bounced from one department to another since....

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Aetna and United Healthcare Pros and Cons

Pros
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
  • One rep did try to help me
  • Premiums ok
  • Extremely unhappy
Cons
  • Difficulty with authorization
  • Customer service
  • Too many third parties involved
  • Customer service
  • That they lied
  • Runaround they have given me

Aetna and United Healthcare Most Positive Reviews

Top rated reviews
5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

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5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

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4

Aetna has declined many types of prescribed medications and continues to require a "prior authorization " that is...

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5

Hello im a member and i just found out that u guys hire convicts with felonys of fraud to take all our information ...

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Aetna and United Healthcare Most Critical Reviews

Lowest rated reviews
1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

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1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

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1

I have buldging disk in my neck and my job with aetna is sitting all day and I've started to be in a lot of pain so my...

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1

I had just got off the phone with UCHC. My issue was my refill for promethezine. First, I was told to call back in...

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Aetna and United Healthcare Latest Reviews

Recent published reviews
1.1

Return of the money that they said they would and you can never know who you are dealing with they put on a different...

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1

I called the customer #, and was told there was a 7 minute wait. Or will call me back - and I won't loose my place in...

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2.2

Aetna denied paying a claim on a pre-approval I had from them for the submitted service. I called 5 times so far and...

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No votes

I am a recent (May 13, 2020) amputee. A Waiver, according the clinic where I should have gotten my prosthetic, is an add...

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Aetna and United Healthcare Products and Services

Most reviewed product and services
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)
  • United Healthcare Health Insurance (253 reviews)
  • United Healthcare Customer Care (68 reviews)
  • United Healthcare Medical Claim (46 reviews)