PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aetna and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aetna
United Healthcare

Aetna and United Healthcare Overview

Total reviews
403
689
Company responses
0
0
Issues resolved
2
4

United Healthcare was first mentioned on PissedConsumer on Mar 19, 2008 and since then this brand received 689 reviews. It is 286 reviews more than Aetna received since Jan 14, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Aetna customer support team and United Healthcare customer service.

Aetna and United Healthcare Consumer Ratings

Rank
224 out of 1883 in Insurance category
226 out of 1883 in Insurance category
Customer service
175 in category
179 in category
Product or Service Quality
162 in category
149 in category
Website
210 in category
179 in category

According to consumer ratings and reviews, Aetna ranks 2 points higher in the Insurance category than United Healthcare. People gave Aetna 1.2 stars for Customer service criterion in Insurance category and it is 274 points higher than the worst rated brand in this category. At the same time, United Healthcare was rated 1.2 stars for Customer service criterion in this category and it is 270 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that United Healthcare has a higher rating than Aetna. Regarding Website criterion, consumers gave Aetna 1.4 stars and it is 53% greater than other in category. United Healthcare however was rated 1.5 stars and it is 60% greater than other in category.

Aetna and United Healthcare Rating Details

Customer service
1.2 (118 reviews)
1.2 (276 reviews)
Reviewer's quote

To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

corina f

" Okay so if the company doesn't know wtf its customers are enrolled in, what are you people actually doing?? I have literally been on the phone all day, on the customer client phone line I only found after emailing four different people. They have too many extraneous websites that aren't easy to...

Ifeoluwa A
Product or Service Quality
1.2 (99 reviews)
1.3 (235 reviews)
Reviewer's quote

...The largest complaint category concerns “Problems with Product or Service. ” A close second is “Billing and Collection Issues. ” The number of complaints on Consumeraffairs...

Paul G

...My plan covers my dependents who are special needs children with high service needs in terms of medical and behavioral health. It's an ERISA governed plan and they're now telling me to go back to the employer (that company is defunct and no longer in business) to seek payment of the bills. OMG...

Debbi A
Website
1.4 (96 reviews)
1.5 (234 reviews)
Reviewer's quote

...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

PissedConsumer1595418

...No one is trained to answer questions; and their website is useless !!..

J R

Aetna and United Healthcare Pros and Cons

Pros
  • Price is low
  • Insurance company i had before aetna
  • Bill pay
  • One rep did try to help me
  • Extremely unhappy
  • Premiums ok
Cons
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care
  • Customer service
  • That they lied
  • Runaround they have given me

Aetna and United Healthcare Most Positive Reviews

Top rated reviews
5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

Aetna and United Healthcare Most Critical Reviews

Lowest rated reviews
1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

Aetna and United Healthcare Latest Reviews

Recent published reviews

They continue to deny a surgical code , approved surgery , but not the procedure , go figure and getting an expedited...

Read all 403 reviews
1

My name is Niten Ved
I had a group Medical Insurance Plan (with Oxford Healthcare) through my Employer. Back in Feb 2019,...

Read all 689 reviews

Aetna and United Healthcare Products and Services

Most reviewed product and services
  • Aetna Health Insurance (148 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)
  • United Healthcare Health Insurance (247 reviews)
  • United Healthcare Customer Care (62 reviews)
  • United Healthcare Medical Claim (46 reviews)