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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 309 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.3K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • 15 day turn around when they bother to approve payments 1
  • Insurance gold plan 1

Customers don't like

  • Poor communications12
  • Struggling to get consistant care10
  • Too many third parties involved8
  • Difficulty with authorization7
  • Misinformed reps7
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  • 2 ISSUES RESOLVED
  • 466 TOTAL REVIEWS
  • $670K CLAIMED LOSSES
  • $6.1K AVERAGE LOSS
1.4
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • One rep did try to help me 5
  • Premiums ok 4
  • Not much 3
  • Actually they were polite while lying to me 2
  • Medical claims are processed easily 2

Customers don't like

  • Being lied to13
  • Useless customer service13
  • Customer service9
  • Uncaring6
  • Worst customer service6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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