PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Concordia Dental and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Concordia Dental
Aetna

United Concordia Dental and Aetna Overview

Total reviews
162
405
Company responses
0
0
Issues resolved
0
2

Aetna was first mentioned on PissedConsumer on Jan 14, 2008 and since then this brand received 405 reviews. It is 243 reviews more than United Concordia Dental received since Oct 22, 2011.

United Concordia Dental and Aetna Consumer Ratings

Rank
106 out of 429 in Dentistry category
225 out of 1479 in Insurance category
Customer service
69 in category
174 in category
Staff
80 in category
169 in category
Diversity of Products or Services
85 in category
213 in category

United Concordia Dental and Aetna Rating Details

Customer service
1.2 (78 reviews)
1.2 (119 reviews)
Reviewer's quote

...When I called UC customer service, the claim was again denied even though the dentist only uses the composite filling (as that is what is beat for the patient)!!! Be very careful of what dental procedures you choose to have completed with this company!..

LaDonna S

To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

corina f
Staff
1.2 (69 reviews)
1.3 (78 reviews)
Reviewer's quote

...I can't afford my staff to spend hours trying to get the claims paid. I HATE UC to my back teeth!!!..

Latresha

Every time I have called Aetna customer service for help in resolving any of these issues, the staff (always in a Philippine call center) have been patient and courteous. But in most cases, whoever I'm speaking to will eventually say they need more time and will call me back and send a confirmation...

Nesanel
Diversity of Products or Services
1.3 (63 reviews)
1.2 (79 reviews)
Reviewer's quote

They say they pay 80% out of network and 100% for a lot of services. That's all find and dandy, then in the fine print they say it is that percentage of "allowable costs" which what is considered as allowable is paltry and way below what is typical for any dentist outside of Mexico. Two cleanings...

Michael C

...for these years 2018-2019 February - March I have spent over; 37 ½ hours with Aetna Sales, 7 ¾ hours with Aetna Headquarters, and 4 ¼ hours with Network Services to resolve 3 simple issues with Aetna Coventry, and nothing was resolved. September 23-24 2019 I have spent over; 10 hours with Aetna Coventry 8 ¾ hours with Aetna to get their...

Paul G

United Concordia Dental and Aetna Pros and Cons

Pros
  • Online verification
  • Nada
  • How they acted years past
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
Cons
  • Denied legitimate claims
  • Poor handling of a service claim
  • Dont pay claims
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care

United Concordia Dental and Aetna Most Positive Reviews

Top rated reviews
3.2

National Guard member here and Ive been using this service for 3 years. I have my billing set up on auto payment to...

5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

United Concordia Dental and Aetna Most Critical Reviews

Lowest rated reviews
1

Latest rejected dental claim: I need 2 crowns molars, and have insurance through my employer with Concordia and through...

1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

United Concordia Dental and Aetna Latest Reviews

Recent published reviews
1.8

I am a recently retired federal employee living overseas, after over 5 years I had had enough of United Concordia...

Read all 162 reviews

October 17, 2019 Maria Falk signed me up with Aetna. She said there would be no deductible or co-pay. On Jan. 1,2020 I...

Read all 405 reviews

United Concordia Dental and Aetna Products and Services

Most reviewed product and services
  • United Concordia Dental Dental Insurance (79 reviews)
  • United Concordia Dental Medical Claim (47 reviews)
  • United Concordia Dental Customer Care (9 reviews)
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)