PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Concordia Dental and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Concordia Dental
Aetna

United Concordia Dental and Aetna Overview

Total reviews 160 418
Company responses 0 0
Issues resolved 0 2

United Concordia Dental and Aetna Consumer Ratings

Rank
117 out of 409 in Dentistry category
242 out of 1095 in Insurance category
Customer service
73 in category
200 in category
Diversity of Products or Services
93 in category
222 in category
Reliability
70 in category
124 in category
Website
94 in category
212 in category

United Concordia Dental and Aetna Rating Details

Customer service
1.2 (78 reviews)
1.2 (128 reviews)
Reviewer's quote

...When I called UC customer service, the claim was again denied even though the dentist only uses the composite filling (as that is what is beat for the patient)!!! Be very careful of what dental procedures you choose to have completed with this company!..

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...Why should I file an appeal when Aetna approved it in the first place? It is stressful enough to get special services done right now during covid, add to that the lack of insurance customer service to address this mishap. It just adds more stress to the patient..

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Diversity of Products or Services
1.3 (63 reviews)
1.3 (86 reviews)
Reviewer's quote

They say they pay 80% out of network and 100% for a lot of services. That's all find and dandy, then in the fine print they say it is that percentage of "allowable costs" which what is considered as allowable is paltry and way below what is typical for any dentist outside of Mexico. Two cleanings...

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...for these years 2018-**** February - March I have spent over; 37 ½ hours with Aetna Sales, 7 ¾ hours with Aetna Headquarters, and 4 ¼ hours with Network Services to resolve 3 simple issues with Aetna Coventry, and nothing was resolved. September 23-24 **** I have spent over; 10 hours with Aetna Coventry 8 ¾ hours with Aetna to get their...

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Reliability
1.1 (60 reviews)
1.3 (90 reviews)
Reviewer's quote

I am a recently retired federal employee living overseas, after over 5 years I had had enough of United Concordia looking for reasons not to pay a claim and switched to another company. The last incident was comical in that I had a procedure (a veneer) and submitted a claim but United Concordia...

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I switched companies, and the sales rep guaranteed I would not pay more. But she was wrong (or lying...), and I now have to pay extra for 3 whole months, until I can get back to my old company. Ouch. I don't make that much money.

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Website
1.5 (59 reviews)
1.5 (104 reviews)
Reviewer's quote

On the website I found a letter also dated October 2017 that stated me, or my family member's, coverage will end on July 31, 2017 (over 2 months prior to the letter's date!) due to a reported change in eligibility. When re-instating with customer service, who was "sorry for the delayed...

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...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

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United Concordia Dental and Aetna Pros and Cons

Pros
  • Online verification
  • Nada
  • How they acted years past
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
Cons
  • Denied legitimate claims
  • Poor handling of a service claim
  • Dont pay claims
  • Difficulty with authorization
  • Customer service
  • Too many third parties involved

United Concordia Dental and Aetna Most Positive Reviews

Top rated reviews
3.5

National Guard member here and Ive been using this service for 3 years. I have my billing set up on auto payment to...

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5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

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No votes
4

Aetna has declined many types of prescribed medications and continues to require a "prior authorization " that is...

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United Concordia Dental and Aetna Most Critical Reviews

Lowest rated reviews
1

Latest rejected dental claim: I need 2 crowns molars, and have insurance through my employer with Concordia and through...

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1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

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1

Denied claims because UC said I had periodontal disease. My dentist
said my gums were perfectly normal for a man my age....

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1

I have buldging disk in my neck and my job with aetna is sitting all day and I've started to be in a lot of pain so my...

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United Concordia Dental and Aetna Latest Reviews

Recent published reviews
2

I am a recently retired federal employee living overseas, after over 5 years I had had enough of United Concordia...

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1

I switched companies, and the sales rep guaranteed I would not pay more. But she was wrong (or lying...), and I now...

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No votes

There are no surgeons who will take this insurance. My boys need their wisdom teeth out. We are are a gold star family....

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1

Where do I start, I signed up for 2020 open season. On 1-2-2020 I signed up for auto ship for my meds with CVS Caremark,...

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United Concordia Dental and Aetna Products and Services

Most reviewed product and services
  • United Concordia Dental Dental Insurance (77 reviews)
  • United Concordia Dental Medical Claim (47 reviews)
  • United Concordia Dental Claim (4 reviews)
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)