Aetna vs Tufts Health Plan

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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 306 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.3K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • Insurance gold plan 1
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Poor communications12
  • Struggling to get consistant care10
  • Difficulty with authorization8
  • Too many third parties involved8
  • Misinformed reps7

Products by Aetna

No items

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Tufts Health Plan

Insurance
Has verified representatives
  • 1 ISSUES RESOLVED
  • 1 COMPANY RESPONSES
  • 6 TOTAL REVIEWS
  • $2.1K CLAIMED LOSSES
  • $524 AVERAGE LOSS

Not enough votes to show an average rating

Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability

No items

Customers don't like

  • Being lied to2
  • Inconsistant responses to questions1
  • Supervisors and managers are shielded from customers1
  • Poor customer service1

Products by Tufts Health Plan

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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