PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tricare and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tricare
Aetna

Tricare and Aetna Overview

Total reviews 360 418
Company responses 0 0
Issues resolved 3 2

Tricare and Aetna Consumer Ratings

Rank
167 out of 1095 in Insurance category
242 out of 1095 in Insurance category
Customer service
187 in category
199 in category
Website
210 in category
212 in category
Reliability
140 in category
125 in category
Product or Service Quality
157 in category
185 in category

Tricare and Aetna Rating Details

Customer service
1.2 (197 reviews)
1.2 (128 reviews)
Reviewer's quote

...The Provider fax the information and contacted Tricare and customer service (POS) had the audacity to ask the Provider what is the limit of patients. How is that a problem to stop me from getting medically needed treatment during a pandemic?..

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...Why should I file an appeal when Aetna approved it in the first place? It is stressful enough to get special services done right now during covid, add to that the lack of insurance customer service to address this mishap. It just adds more stress to the patient..

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Website
1.5 (173 reviews)
1.5 (104 reviews)
Reviewer's quote

...A week or two later it shows up on tricare4u website that its being processed. After a month to a month and a half of it being processed it will get denied. I then have to go through the whole process of calling the supervisor lady all over again to let her know its been denied...

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...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

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Reliability
1.2 (169 reviews)
1.3 (90 reviews)
Reviewer's quote

The problem is no one reads the claim paperwork that is being sent. One claim was lost three times even when sent certified mail. They blatantly lie and provide extremely poor service. They provide excuses for their incompetency but fail to fix their problems. The DOD IG should investigate.

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I switched companies, and the sales rep guaranteed I would not pay more. But she was wrong (or lying...), and I now have to pay extra for 3 whole months, until I can get back to my old company. Ouch. I don't make that much money.

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Product or Service Quality
1.3 (164 reviews)
1.2 (107 reviews)
Reviewer's quote

Customer Service: 1/5 because it's probably a 1 in 5 chance you get a decent person to talk to. I move around the country a lot and sadly, this means I have to call Tricare to change my PCM or find a new doctor in my area. The amount of anger and frustration that these incompetent customer service...

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...what? I could have gone to a motel six and had three meals and been charged with the low hundred dollars range instead of a bill for thousands for the same service. I need my billing looked at and corrected this email is being copied and emailed to other places including my insurance company. This is a very offended, abused, self helped, and pissed...

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Tricare and Aetna Pros and Cons

Pros
  • It better before the most recent change in managing companies
  • Co-pays
  • When i did have it
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
Cons
  • Customer service
  • To many issues to explain in this forum
  • Customer care
  • Difficulty with authorization
  • Customer service
  • Too many third parties involved

Tricare and Aetna Most Positive Reviews

Top rated reviews
5

Im a employee for them. The incomeptence in this company really drives home the *** flows downstream" Humana does not gi...

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5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

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4.7

I was tricare standard. Changed to prime more money but I can meet
Travis Hosp care. Drs agreed. For Travis must be prim...

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4

Aetna has declined many types of prescribed medications and continues to require a "prior authorization " that is...

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Tricare and Aetna Most Critical Reviews

Lowest rated reviews
1

How does TriCare expect me to drive an hour or of my way just to go see a Dr? Then possible miss my appointments...

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1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

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1

I am 100% disabled according to the VA. I am married to a 20 plus year retiree of the US military. My wife still works a...

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1

I have buldging disk in my neck and my job with aetna is sitting all day and I've started to be in a lot of pain so my...

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Tricare and Aetna Latest Reviews

Recent published reviews
1

Tricare provider list out of date...totally useless. Once we found a Provider who accept Tricare. We contacted Tricare...

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1

I switched companies, and the sales rep guaranteed I would not pay more. But she was wrong (or lying...), and I now...

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No votes

Bunch of idiots thAt don't know how to process claims!!!specifically Humana tri care claims department and adjusted...

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1

Where do I start, I signed up for 2020 open season. On 1-2-2020 I signed up for auto ship for my meds with CVS Caremark,...

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Tricare and Aetna Products and Services

Most reviewed product and services
  • Tricare Health Insurance (53 reviews)
  • Tricare Claim (25 reviews)
  • Tricare Health Plan (22 reviews)
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)