PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tricare and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tricare
Aetna

Tricare and Aetna Overview

Total reviews
347
405
Company responses
0
0
Issues resolved
3
2

Aetna was first mentioned on PissedConsumer on Jan 14, 2008 and since then this brand received 405 reviews. It is 58 reviews more than Tricare received since Jul 1, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Tricare customer support team than with Aetna customer service.

Tricare and Aetna Consumer Ratings

Rank
154 out of 1479 in Insurance category
225 out of 1479 in Insurance category
Customer service
168 in category
174 in category
Website
195 in category
211 in category
Reliability
119 in category
106 in category

According to consumer ratings and reviews, Tricare ranks 71 points higher in the Insurance category than Aetna. People gave Tricare 1.2 stars for Customer service criterion in Insurance category and it is 284 points higher than the worst rated brand in this category. At the same time, Aetna was rated 1.2 stars for Customer service criterion in this category and it is 278 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Tricare has a higher rating than Aetna. Regarding Reliability criterion, consumers gave Tricare 1.2 stars and it is 74% greater than other in category. Aetna however was rated 1.3 stars and it is 77% greater than other in category.

Tricare and Aetna Rating Details

Customer service
1.2 (188 reviews)
1.2 (119 reviews)
Reviewer's quote

...Tricare has terrible customer service. Everyone I talk to says something different and they can never answer any questions directly. It’s sad that our service members and their families have to deal with poor quality medical care because Tricare is our only option...

Lori M

To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

corina f
Website
1.5 (167 reviews)
1.4 (96 reviews)
Reviewer's quote

...A week or two later it shows up on tricare4u website that its being processed. After a month to a month and a half of it being processed it will get denied. I then have to go through the whole process of calling the supervisor lady all over again to let her know its been denied...

Scott L

...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

PissedConsumer1595418
Reliability
1.2 (160 reviews)
1.3 (80 reviews)
Reviewer's quote

I hate Tricare Prime. As a healthcare professional I find the system infuriating. I have a chronic disease for which I have to be seen every 6 months. I went 2 years without seeing my doctor. This is a disease that will never get better. I had to go to the PCM 5 times to get a referral. Every visit...

MSC

A claim was not paid by Aetna because the referral number from the family doctor was not on there. They did not receive the referral number within 7 days, so the claim was not paid. I didn't receive a bill saying it was not paid until weeks later. They tell me I am responsible/

Cindy D

Tricare and Aetna Pros and Cons

Pros
  • It better before the most recent change in managing companies
  • Co-pays
  • When i did have it
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
Cons
  • Customer service
  • Poor customer service
  • Customer care
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care

Tricare and Aetna Most Positive Reviews

Top rated reviews
4.7

I was tricare standard. Changed to prime more money but I can meet
Travis Hosp care. Drs agreed. For Travis must be prim...

5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

Tricare and Aetna Most Critical Reviews

Lowest rated reviews
1

How does TriCare expect me to drive an hour or of my way just to go see a Dr? Then possible miss my appointments...

1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

Tricare and Aetna Latest Reviews

Recent published reviews
1

I have psoriasis and I was on taltz injections for 2 years. I went to my dermatologist and the put in a refill for my ta...

Read all 347 reviews

October 17, 2019 Maria Falk signed me up with Aetna. She said there would be no deductible or co-pay. On Jan. 1,2020 I...

Read all 405 reviews

Tricare and Aetna Products and Services

Most reviewed product and services
  • Tricare Customer Care (84 reviews)
  • Tricare Health Insurance (53 reviews)
  • Tricare Claim (24 reviews)
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)