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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 309 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.3K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Reliability
Staff
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • 15 day turn around when they bother to approve payments 1
  • Insurance gold plan 1

Customers don't like

  • Poor communications12
  • Struggling to get consistant care10
  • Too many third parties involved8
  • Difficulty with authorization7
  • Misinformed reps7
Delete
  • 5 ISSUES RESOLVED
  • 804 TOTAL REVIEWS
  • $2.4M CLAIMED LOSSES
  • $9K AVERAGE LOSS
1.5
Customer service
Billing Practices
Website
Reliability
Staff
  • Agent 7
  • Pleasant local agent 7
  • Local agent is great 5
  • Office staff 4
  • Previous claims 4

Customers don't like

  • Customer service23
  • Inability to resolve claim17
  • Really bad service14
  • Assigned agent12
  • Unresponsive agent12
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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