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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 313 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.3K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Reliability
Staff
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • Insurance gold plan 1
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Poor communications12
  • Struggling to get consistant care10
  • Difficulty with authorization8
  • Too many third parties involved8
  • Misinformed reps7
Delete
  • 2 ISSUES RESOLVED
  • 399 TOTAL REVIEWS
  • $1.6M CLAIMED LOSSES
  • $13K AVERAGE LOSS
1.4
Customer service
Billing Practices
Website
Reliability
Staff
  • Go find another insurance company quick as they do not pay 5
  • To angry to answer this 5
  • Simple to join 4
  • None 3
  • How they handeled a claim when i was hit by a progressive driver 2

Customers don't like

  • Every thing7
  • Customer service7
  • Claim process6
  • Lie about coverage6
  • Poor service5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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