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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 329 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $14.9K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Staff
  • Price is low 3
  • Customer service representatives 2
  • Insurance company i had before aetna 2
  • Some customer service reps 2
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Difficulty with authorization7
  • Struggling to get consistant care5
  • Too many third parties involved5
  • Constant run around no decision makers4
  • Slow claims3
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Optumrx

Drug Stores and Drugs
  • 0 ISSUES RESOLVED
  • 412 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $2.5K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Staff
  • Some reps who tried to help 5
  • Customer service reps are mostly nice and calm 3
  • Savings 3
  • That they are professional and respectful 3
  • Encountered the same problem twice already 2

Customers don't like

  • Complete lack of honesty9
  • Order fulfillment9
  • Incompetent employees7
  • Customer service5
  • Quality of call center people is very low4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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