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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 307 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.3K AVERAGE LOSS
1.3
Customer service
Website
Staff
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • Insurance gold plan 1
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Poor communications11
  • Struggling to get consistant care9
  • Difficulty with authorization8
  • Too many third parties involved7
  • Misinformed reps6
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Optumrx

Drug Stores and Drugs
  • 0 ISSUES RESOLVED
  • 362 TOTAL REVIEWS
  • $210K CLAIMED LOSSES
  • $2.6K AVERAGE LOSS
1.4
Customer service
Website
Staff
  • Some reps who tried to help 4
  • I saw thou their lies and deception 4
  • It sucks 3
  • That they are professional and respectful 3
  • Savings 3

Customers don't like

  • Complete lack of honesty15
  • Order fulfillment15
  • Incompetent employees13
  • Accountability10
  • Customer service9
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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