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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 316 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.1K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Diversity of Products or Services
Staff
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • Insurance gold plan 1
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Poor communications12
  • Struggling to get consistant care10
  • Difficulty with authorization8
  • Too many third parties involved8
  • Misinformed reps7
Delete
  • 1 ISSUES RESOLVED
  • 711 TOTAL REVIEWS
  • $2.9M CLAIMED LOSSES
  • $71.2K AVERAGE LOSS
1.1
Customer service
Billing Practices
Website
Diversity of Products or Services
Staff
  • Annoying 15
  • Rude calls all day 9
  • Brow beating them with my insurance know-how 2
  • Ticking them off 2
  • Fair and easy going 2

Customers don't like

  • Repeated phone calls41
  • Harassing phone calls all day32
  • Harassing phone calls26
  • Harassment17
  • Harassment lies hang-up deceiptful practices17
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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