PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mutual Of Omaha and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mutual Of Omaha

Mutual Of Omaha

Has Verified Representatives
2.1
Aetna

Aetna

1.3
Mutual Of Omaha
Aetna

Mutual Of Omaha and Aetna Overview

Total reviews
132
410
Company responses
49
0
Issues resolved
1
2

Mutual Of Omaha and Aetna Consumer Ratings

Rank
53 out of 1060 in Insurance category
233 out of 1060 in Insurance category
Customer service
83 in category
188 in category
Website
126 in category
227 in category
Insurance Plans Acceptance
93 in category
184 in category
Billing Practices
82 in category
214 in category

Mutual Of Omaha and Aetna Rating Details

Customer service
1.6 (45 reviews)
1.2 (121 reviews)
Reviewer's quote

...They say they are providing the insurance coverage but the customer service is outsourced to Express Scripts. Express Scripts is impossible to deal with and really do not care about Mutual of Omaha customers..

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To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

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Website
1.8 (34 reviews)
1.4 (98 reviews)
Reviewer's quote

First lie was that they did not tell people on the Medicare website that their RX part D plan was not supported by Mutual of Omaha, but Express Scripts. Anyone knows that if someone has a product supported by another company that the other company does not care about the customer, just the money...

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...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

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Insurance Plans Acceptance
1.8 (32 reviews)
1.3 (76 reviews)
Reviewer's quote

I want to cancel my Supplemental Health Insurance Policy Part D policy # 584741637100-003 by email which their customer service department doesn't list an email address to do so only by phone which I can't do at the moment since I am locked overseas with this virus issue and don't know when I will...

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Aetna Consumer Complaints From: Expert Insurance Reviews: September 21, 2019 MY COMPLAINT IS INCLUDED! Although Aetna is not accredited with the Better Business Bureau, the company currently maintains an A+ rating. In the past three years, there have been 591 complaints filed against the company,...

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Billing Practices
1.8 (32 reviews)
1.1 (97 reviews)
Reviewer's quote

Been out since 4/13/20 An this the me reaching out to check I have any outstanding payment

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Aetna Consumer ComplaintsFrom: Expert Insurance Reviews:September 21, 2019Although Aetna is not accredited with the Better Business Bureau, the company currently maintains an A+ rating. In the past three years, there have been 591 complaints filed against the company, 214 of which have been closed...

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Mutual Of Omaha and Aetna Pros and Cons

Pros
  • Availability of a live operator
  • John wayne cancer insurance
  • Excellent benefits
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
Cons
  • Indifferent people
  • It is a headache
  • Customer service is terrible
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care

Mutual Of Omaha and Aetna Most Positive Reviews

Top rated reviews
5

I was in a bad motorcycle wreck back in September 2014. I had only had this short-term and long-term disability...

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5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

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5

No problem my needs were handled efficiently

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4

Aetna has declined many types of prescribed medications and continues to require a "prior authorization " that is...

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Mutual Of Omaha and Aetna Most Critical Reviews

Lowest rated reviews
1

Refused a valid claim that I wanted for pregnancy induced hypertension. Only wanted one month of pay as I was returning...

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1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

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1

7 yrs ago myself, husband and son took out life insurance policies. 14 mos ago I had to close my checking acct. I...

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1

I have buldging disk in my neck and my job with aetna is sitting all day and I've started to be in a lot of pain so my...

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Mutual Of Omaha and Aetna Latest Reviews

Recent published reviews
1.9

Been out since 4/13/20 An this the me reaching out to check I have any outstanding payment

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1

Awful, awful, awful company. Unfortunately, we got stuck with Aetna when my husbands employer switched to these...

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No votes

No complaint
Just want to know what medications are covered
Also want to know how to set up automatic debit

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1

the one source supplier is a joke as they charge full suggested retail and after your alliance your cost is more than wh...

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Mutual Of Omaha and Aetna Products and Services

Most reviewed product and services
  • Mutual Of Omaha Life Insurance (21 reviews)
  • Mutual Of Omaha Disability Insurance (9 reviews)
  • Mutual Of Omaha Customer Care (8 reviews)
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)