PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aetna and Molina Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aetna

Aetna

1.3
Molina Healthcare

Molina Healthcare

Has verified representatives
2.3
Aetna
Molina Healthcare

Aetna and Molina Healthcare Overview

Total reviews
403
925
Company responses
0
641
Issues resolved
2
7

Molina Healthcare was first mentioned on PissedConsumer on Mar 17, 2013 and since then this brand received 925 reviews. It is 522 reviews more than Aetna received since Jan 14, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Aetna customer support team and Molina Healthcare customer service.

Aetna and Molina Healthcare Consumer Ratings

Rank
224 out of 1882 in Insurance category
40 out of 1882 in Insurance category
Customer service
176 in category
108 in category
Product or Service Quality
163 in category
155 in category
Billing Practices
205 in category
141 in category

According to consumer ratings and reviews, Molina Healthcare ranks 184 points higher in the Insurance category than Aetna. People gave Aetna 1.2 stars for Customer service criterion in Insurance category and it is 273 points higher than the worst rated brand in this category. At the same time, Molina Healthcare was rated 1.4 stars for Customer service criterion in this category and it is 341 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Molina Healthcare has a higher rating than Aetna. Regarding Billing Practices criterion, consumers gave Aetna 1.1 stars and it is 54% greater than other in category. Molina Healthcare however was rated 1.4 stars and it is 69% greater than other in category.

Aetna and Molina Healthcare Rating Details

Customer service
1.2 (118 reviews)
1.4 (544 reviews)
Reviewer's quote

To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

corina f

It's one mistake after another with their customer service reps contradicting themselves. To begin with, for 3 years they have been messing up in the Primary Care Physician that I selected upon the year enrollment. EVERY YEAR for 3 years has been the same thing: 1) select PCP 2) receive insurance...

PissedConsumer1725809
Product or Service Quality
1.2 (99 reviews)
1.3 (431 reviews)
Reviewer's quote

...The largest complaint category concerns “Problems with Product or Service. ” A close second is “Billing and Collection Issues. ” The number of complaints on Consumeraffairs...

Paul G

they acknowledge they should pay the claim but now say it was presented to them too late by the provider. First they said it was no covered, then it was not in network, then it was miscoded, and now it's untimely. They're just crooks.

no
Billing Practices
1.1 (96 reviews)
1.4 (443 reviews)
Reviewer's quote

Aetna Consumer ComplaintsFrom: Expert Insurance Reviews:September 21, 2019Although Aetna is not accredited with the Better Business Bureau, the company currently maintains an A+ rating. In the past three years, there have been 591 complaints filed against the company, 214 of which have been closed...

Dialtonesr

Molina employees (those who answered the customer service number) routinely used deceptive practices to delay, or outright stop the use of my health insurance (Silver 100) plan. They lie, blame everyone else for the delays and then place you on hold for 15-30 minutes at a time while they "try to...

Eric C

Aetna and Molina Healthcare Pros and Cons

Pros
  • Price is low
  • Insurance company i had before aetna
  • Bill pay
  • To mad to decide
  • Cheap
  • Some are caring n helpfull
Cons
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care
  • Customer service
  • No customer service
  • No one knows whats going on

Aetna and Molina Healthcare Most Positive Reviews

Top rated reviews
5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

5

Molina Transportation sucks, they make up excuses when their drivers doesn't show up. I experienced rudeness when I...

Aetna and Molina Healthcare Most Critical Reviews

Lowest rated reviews
1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

1

Made the wrong choice in choosing this company. They refuse to pay for almost anything. They need an authorization on ev...

Aetna and Molina Healthcare Latest Reviews

Recent published reviews

They continue to deny a surgical code , approved surgery , but not the procedure , go figure and getting an expedited...

Read all 403 reviews
1.2

Molina has been a royal pain whenever I have to deal with them. It's one mistake after another with their customer servi...

Read all 925 reviews

Aetna and Molina Healthcare Products and Services

Most reviewed product and services
  • Aetna Health Insurance (148 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)
  • Molina Healthcare Health Insurance (229 reviews)
  • Molina Healthcare Customer Care (150 reviews)
  • Molina Healthcare Health Plan (53 reviews)