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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 309 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.3K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Reliability
Insurance Plans Acceptance
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • Insurance gold plan 1
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Poor communications11
  • Struggling to get consistant care9
  • Difficulty with authorization8
  • Too many third parties involved7
  • Misinformed reps6
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Metlife

Insurance
  • 0 ISSUES RESOLVED
  • 238 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $16.4K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Reliability
Insurance Plans Acceptance
  • Operators who have been helpful 2
  • No one 1

Customers don't like

  • Customer service12
  • Being passed back and forth with no resolution5
  • Not trustworthy5
  • Creation a serious problem due to lack of compency4
  • Lack of customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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