Aetna vs Mercury Insurance

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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 307 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.3K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Reliability
Staff
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • Insurance gold plan 1
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Poor communications12
  • Struggling to get consistant care10
  • Difficulty with authorization8
  • Too many third parties involved8
  • Misinformed reps7

Products by Aetna

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  • 0 ISSUES RESOLVED
  • 35 TOTAL REVIEWS
  • $24.3K CLAIMED LOSSES
  • $2.2K AVERAGE LOSS
1.4
Customer service
Billing Practices
Website
Reliability
Staff
  • Price 1

Customers don't like

  • Entire experience2
  • Calls straight to voicemails waiting days to receive call back1
  • I was told you chose your body shop you have to deal with it1
  • Incompetent1
  • Talking with customer with bad and loud manner1

Products by Mercury Insurance

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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