PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Magellan Health and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Magellan Health
Aetna

Magellan Health and Aetna Overview

Total reviews
100
405
Company responses
0
0
Issues resolved
0
2

Aetna was first mentioned on PissedConsumer on Jan 14, 2008 and since then this brand received 405 reviews. It is 305 reviews more than Magellan Health received since Nov 22, 2011.

Magellan Health and Aetna Consumer Ratings

Rank
145 out of 1481 in Insurance category
226 out of 1481 in Insurance category
Customer service
93 in category
174 in category
Staff
102 in category
167 in category
Website
202 in category
210 in category

According to consumer ratings and reviews, Magellan Health ranks 81 points higher in the Insurance category than Aetna. People gave Magellan Health 1.5 stars for Customer service criterion in Insurance category and it is 358 points higher than the worst rated brand in this category. At the same time, Aetna was rated 1.2 stars for Customer service criterion in this category and it is 277 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Magellan Health has a higher rating than Aetna. Regarding Website criterion, consumers gave Magellan Health 1.4 stars and it is 55% greater than other in category. Aetna however was rated 1.4 stars and it is 53% greater than other in category.

Magellan Health and Aetna Rating Details

Customer service
1.5 (52 reviews)
1.2 (119 reviews)
Reviewer's quote

...This is not good customer service. He could have acted and spent alittle time in helping me understand how to transition from my other wonderful company to this one. Didn't seem like he cared to help me or not that I was just another phone call...

PissedConsumer1583794

To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

corina f
Staff
1.6 (47 reviews)
1.3 (78 reviews)
Reviewer's quote

...Any doctor even willing to take Magellan has an awful staff and review, they refuse to help. Seeing a psychiatrist is impossible. Customer service treats you like garbage...

Amanda

Every time I have called Aetna customer service for help in resolving any of these issues, the staff (always in a Philippine call center) have been patient and courteous. But in most cases, whoever I'm speaking to will eventually say they need more time and will call me back and send a confirmation...

Nesanel
Website
1.4 (45 reviews)
1.4 (96 reviews)
Reviewer's quote

...it's an online pharmacy I figure that's the appropriate way the first time I ended up having to deal with a live person so that they could figure out their website to fix it so I could actually order them online. Now all this is the second time I've attempted to refill prescriptions and again a colossal mess. Tried to correct The Mess by...

Zeena

...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

PissedConsumer1595418

Magellan Health and Aetna Pros and Cons

Pros
No votes
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
Cons
  • Terrible all the way around
  • Seem to be playing god
  • Deceitfullness
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care

Magellan Health and Aetna Most Positive Reviews

Top rated reviews
5

They are great no bad experiences here

5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

Magellan Health and Aetna Most Critical Reviews

Lowest rated reviews
1

No one accepts Magellan. I'm quite sure Magellan is in violation of the ACA and ought to be investigated. State of...

1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

Magellan Health and Aetna Latest Reviews

Recent published reviews
1

You are more likely to get paid more at a nail studio than contract with Magellan. They have no regard for skills,...

Read all 100 reviews

October 17, 2019 Maria Falk signed me up with Aetna. She said there would be no deductible or co-pay. On Jan. 1,2020 I...

Read all 405 reviews

Magellan Health and Aetna Products and Services

Most reviewed product and services
  • Magellan Health Customer Care (22 reviews)
  • Magellan Health Medical Claim (10 reviews)
  • Magellan Health Health Plan (6 reviews)
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)