PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Liberty Healthshare and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Liberty Healthshare
Aetna

Liberty Healthshare and Aetna Overview

Total reviews
63
410
Company responses
0
0
Issues resolved
1
2

Liberty Healthshare and Aetna Consumer Ratings

Rank
266 out of 1051 in Insurance category
231 out of 1051 in Insurance category
Value for money
191 in category
199 in category
Customer service
193 in category
187 in category
Product or Service Quality
206 in category
172 in category
Reliability
170 in category
115 in category

Liberty Healthshare and Aetna Rating Details

Value for money
1.2 (40 reviews)
1.1 (65 reviews)
Reviewer's quote

...We are going to stay with Liberty healthshare, for our doctors visits we pay cash, and negotiate pricing, we also save money for these expenses so that we can wait to be reimbursed. This is not for everyone, but it's been a Blessing to us..

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...I don't even have the money to pay for my current meds since I'm sick and on SS. It sure would be nice to be able to get up and walk but Aetna doesn't care..

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Customer service
1.2 (37 reviews)
1.2 (121 reviews)
Reviewer's quote

...Yesterday I was told the turnaround time for reimbursement is 180 days! The customer service reps cannot help. They have zero answers. She told me the 180 day turnaround time was better than it was past..

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To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

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Product or Service Quality
1.1 (36 reviews)
1.2 (100 reviews)
Reviewer's quote

...But, they provided a service and should be paid - not held out on a limb for over a year. And, I should not have to deal with this. The ethics of this company are NOT what true Christianity is about, even though they make the claim of being a "Christian" company...

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...The largest complaint category concerns “Problems with Product or Service. ” A close second is “Billing and Collection Issues. ” The number of complaints on Consumeraffairs...

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Reliability
1.1 (35 reviews)
1.3 (82 reviews)
Reviewer's quote

So you pay in every month on time and then guess what? They dont reimburse you a DIME! Its ROBBERY in the highest degree. Not a Christian company AT ALL

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the one source supplier is a joke as they charge full suggested retail and after your alliance your cost is more than what is charged by most local suppliers.You the member will not really get $1250.00 allowance believe me.

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Liberty Healthshare and Aetna Pros and Cons

Pros
  • Apparently affordable
  • Sales pitch
  • Great value for a great concept
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
Cons
  • Customer service and problem resolution
  • Lies that followed
  • Going through 11 people to get to the one person who could help
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care

Liberty Healthshare and Aetna Most Positive Reviews

Top rated reviews
4.6

Liberty healthshare, sent my husband to CTCA Newnan, GA for Cancer Treatment and supported us all the way... We have...

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5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

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No votes
4

Aetna has declined many types of prescribed medications and continues to require a "prior authorization " that is...

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Liberty Healthshare and Aetna Most Critical Reviews

Lowest rated reviews
1

Changing jobs and needed "insurance" for part of the time for me and my two daughters. I told them from the beginning th...

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1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

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1

Liberty Healthshate is a horrible option for a “health care.” You’ll have to pay for a couple years, everything will be...

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1

I have buldging disk in my neck and my job with aetna is sitting all day and I've started to be in a lot of pain so my...

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Liberty Healthshare and Aetna Latest Reviews

Recent published reviews
1

So you pay in every month on time and then guess what? They dont reimburse you a DIME! Its ROBBERY in the highest...

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1

Awful, awful, awful company. Unfortunately, we got stuck with Aetna when my husbands employer switched to these...

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1.5

I have been with LHS for about 2 years and it has been a nightmare. It takes 6 months for them to reprice the bill the...

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1

the one source supplier is a joke as they charge full suggested retail and after your alliance your cost is more than wh...

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Liberty Healthshare and Aetna Products and Services

Most reviewed product and services
  • Liberty Healthshare Health Insurance (22 reviews)
  • Liberty Healthshare Medical Claim (10 reviews)
  • Liberty Healthshare Customer Care (4 reviews)
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)