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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 323 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.1K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Reliability
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • Insurance gold plan 1
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Difficulty with authorization6
  • Struggling to get consistant care5
  • Too many third parties involved5
  • Poor communications3
  • Slow claims3
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Kaiser Permanente

Hospitals, Clinics and Medical Centers, Doctors
  • 0 ISSUES RESOLVED
  • 345 TOTAL REVIEWS
  • $2.1M CLAIMED LOSSES
  • $40.8K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Reliability
  • Doctor 6
  • Option i had to suggest was followed 2
  • Nice building doctors seemed distant 1
  • Website 1
  • Nurse 1

Customers don't like

  • Rising costs and bad service4
  • No good answers4
  • Customer service3
  • Unsympathetic staff3
  • Felt unimportant3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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